Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (NASDAQ: EGAN) is a software publisher in the information sector that focuses on AI CX automation and knowledge management. This news page aggregates announcements, press releases, and updates where eGain describes how its AI Knowledge Hub, AI Agent, and related offerings are being adopted by enterprises and how the business is evolving.
Recent news highlights deployments of the eGain AI Knowledge Hub™ and eGain AI Agent™ at organizations such as SELCO Community Credit Union, Oregon Community Credit Union, and Achmea. These releases describe how financial institutions and insurance groups are using eGain’s platform to create a single source of truth for employees, modernize knowledge management, and support thousands of users across contact centers and enterprise functions.
Investors and observers can also find financial news on this page, including quarterly earnings announcements where eGain reports revenue split between SaaS and professional services, discusses metrics related to its AI Knowledge Hub business, and provides guidance for upcoming quarters and fiscal years. The company uses these releases to explain its use of non-GAAP measures such as adjusted EBITDA and non-GAAP net income, along with reconciliations to GAAP results.
Product and platform updates form another key category of EGAN news. eGain has announced offerings such as eGain Composer™, a modular AI knowledge development platform for developers, and eGain AI Agent 2™ with Assured Actions for omnichannel customer experience automation. News items describe technical capabilities like Trusted Knowledge, hybrid AI reasoning, content lifecycle management, and quality assurance services such as PrismEval.
In addition, regulatory and corporate governance developments are reported through news and related SEC filings, including changes to stock repurchase programs, warrant issuances to strategic investors, updates to bylaws and codes of ethics, and details about annual stockholder meetings. For anyone tracking EGAN, this page provides a centralized view of how the company communicates its strategy, customer wins, financial performance, and product evolution over time.
eGain (NASDAQ:EGAN) has appointed John Copeland as Vice President of Marketing, bringing extensive experience from leading tech companies. Copeland joins from ServiceNow, where he led Global Marketing Analytics and Insights, and previously held senior positions at Adobe as VP and GM in the Digital Strategy Group.
His background includes leadership roles at eBay and consulting positions at McKinsey, Accenture, and Prophet. At ServiceNow, Copeland focused on optimizing global marketing activities and implementing Generative AI use cases. The appointment aims to accelerate eGain's growth in the AI CX automation market through data-driven marketing strategies.
eGain (Nasdaq: EGAN) has announced a significant expansion of its stock repurchase program, increasing it by $20 million to reach a total authorization of $60 million. The company has already repurchased approximately $39.8 million worth of shares, leaving about $20.2 million available for future buybacks.
The program will be funded through existing cash or future cash flows, with shares to be purchased through open market or private transactions. The Board has extended the program's duration until either the full amount is repurchased or the Board decides to terminate it. CEO Ashu Roy emphasized that this decision reflects management's belief that EGAN shares are undervalued and demonstrates confidence in the AI knowledge market opportunity.
eGain (Nasdaq: EGAN) reported its Q4 and fiscal year 2025 results, with Q4 revenue reaching $23.2 million, up 11% sequentially and 3% year-over-year. The company posted a significant GAAP net income of $30.9 million in Q4, largely due to a $29.0 million tax benefit.
For fiscal 2025, total revenue was $88.4 million, down 5% year-over-year. The company announced a $20 million expansion of its stock repurchase program, increasing the total authorization to $60 million. During FY2025, eGain repurchased approximately 2.6 million shares at an average price of $6.03.
Looking ahead, eGain projects FY2026 revenue between $90.5-92.0 million and GAAP net income of $3.5-5.0 million. The company maintains a strong cash position with $62.9 million in cash and equivalents.
[ "Q4 revenue increased 11% sequentially and 3% year-over-year to $23.2 million", "Significant Q4 GAAP net income of $30.9 million, including $29.0 million tax benefit", "Strong Q4 Adjusted EBITDA margin of 19%, up from 11% in Q4 2024", "$20 million expansion of stock repurchase program to $60 million total", "Robust cash position of $62.9 million", "Secured one of the largest deals in company history during Q4" ]eGain (NASDAQ: EGAN) has scheduled the announcement of its fiscal 2025 fourth quarter and full year financial results for September 4, 2025, after market close. The company will host an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET).
CEO Ashu Roy and CFO Eric Smit will lead the earnings call. Investors can access the live webcast through eGain's investor relations website, or join via phone by dialing 844-481-2704 (U.S.) or +1 412-317-0660 (International). A replay will be available for one week following the call.
eGain (NASDAQ: EGAN), the AI knowledge platform for service, has scheduled its fiscal 2025 third quarter financial results announcement for May 14, 2025, after market close. The announcement will be followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit.
Investors can access the live webcast through eGain's website investor section. For the live call, participants can dial 844-481-2704 (U.S. toll-free) or +1 412-317-0660 (International). A phone replay will be available for one week following the call, accessible via 877-344-7529 (U.S.) or +1 412-317-0088 (International) using replay code 3791378.
eGain (NASDAQ: EGAN) has announced the launch of eGain AI Agent for Contact Center, a new solution aimed at improving contact center performance through AI-powered guidance. The system provides real-time support to agents during customer conversations by monitoring interactions, delivering guided knowledge, and adapting to agent experience levels.
The solution integrates with the eGain AI Knowledge Hub and features automatic intent monitoring, compliance enforcement, and continuous learning capabilities. It comes with out-of-the-box compatibility for Amazon Connect, Genesys, and Salesforce, with APIs available for other CRM and contact center platforms.
According to Gartner statistics cited by CEO Ashu Roy, 84% of contact center agents are dissatisfied with their desktop tools. The new AI solution aims to address this challenge by providing streamlined, step-by-step guidance to help agents deliver expert-level customer service.
eGain (NASDAQ: EGAN), the AI knowledge platform for service, has announced its participation in the 37th Annual Roth Conference in Dana Point, California. CEO Ashu Roy and CFO Eric Smit will be conducting investor meetings on March 17, 2025.
In recent earnings, the company reported significant growth metrics:
- Annual recurring revenue from AI Knowledge Hub customers increased by 17% year-over-year and 5% sequentially
- Successfully acquired several new enterprise logos in Q2
- Pipeline includes growing number of seven-figure ARR deals
The company attributes this growth to increased focus on customer service automation and AI investment among Global 1000 companies.
eGain (EGAN) reported its Q2 FY2025 financial results with total revenue of $22.4 million, down 6% year over year. The company's AI Knowledge Hub customers showed strong growth with ARR increasing 17% year over year and 5% sequentially.
Key financial metrics include GAAP net income of $671,000 ($0.02 per share), compared to $2.2 million ($0.07 per share) in Q2 2024. Operating cash flow was $6.4 million with a 29% margin. The company repurchased approximately 421,000 shares at an average cost of $5.73 per share, totaling $2.4 million.
For FY2025 guidance, eGain lowered its revenue expectations to $88.5-90.0 million, while raising GAAP net income guidance to $1.1-1.7 million ($0.04-0.06 per share). Q3 FY2025 guidance projects revenue between $21.0-21.5 million with an expected GAAP net loss of $300,000 to $800,000.