Achmea Selects eGain AI Knowledge Hub and AI Agent to Power Digital Transformation

Rhea-AI Summary

eGain (NASDAQ: EGAN) announced on Dec 18, 2025 that Achmea selected the eGain AI Knowledge Hub and AI Agent to modernize knowledge management and accelerate Achmea's transformation into a Digital Insurer.

The deployment will cover 21,000 users (8,225 contact center; 12,750 enterprise) and consolidate > 26,000 documents into a centralized knowledge base, supporting Achmea's customer base of more than 10 million. The solution aims to improve consistent, governed answers across assisted and digital channels, boost self-service adoption, and enhance agent efficiency.

Positive

• 21,000 users to receive AI Agent licenses
• Integration of 26,000 documents into a single knowledge base
• Supports Achmea's > 10 million customers with unified knowledge
• 8,225 contact center users to gain consistent agent guidance

Negative

• None.

Key Figures

Achmea customers more than 10 million Size of Achmea’s customer base across Europe

Achmea users 21,000 users Total users to be empowered by eGain AI Agent

Contact Center users 8,225 users Achmea Contact Center Users with AI Agent licenses

Enterprise users 12,750 users Achmea Enterprise Users with AI Agent licenses

Knowledge documents more than 26,000 documents Documents integrated into Achmea’s centralized knowledge base

Price vs 52-week high -35.86% EGAN level vs <b>$15.95</b> 52-week high before this news

Price vs 52-week low 135.71% EGAN gain vs <b>$4.34</b> 52-week low before this news

Market cap $267,265,431 Equity value prior to Achmea AI win announcement

Market Reality Check

$10.23 Last Close

Volume Volume 207,913 vs 20-day average 400,591 (relative volume 0.52) shows subdued trading ahead of this news. low

Technical Shares at $10.23 were trading above the 200-day MA of $7.69, after a -2.76% move in the prior 24 hours.

Peers on Argus

Before this announcement, EGAN was down 2.76% while peers were mixed: ASUR -0.78%, MAPS -9.82%, DMRC -1.75%, ONTF +0.52%, SMRT +0.47%, indicating stock-specific factors rather than a uniform sector move.

Historical Context

Date	Event	Sentiment	Move	Catalyst
Nov 18	AI client win	Positive	-1.1%	Oregon Community Credit Union chose AI Knowledge Hub and AI Agent.
Nov 13	Conference participation	Positive	-24.8%	Roth conference meetings and reiterated ARR growth and EBITDA margin.
Nov 12	Earnings release	Positive	+0.0%	Q1 FY2026 results showed revenue growth, higher margins, and cash build.
Nov 04	Earnings date notice	Neutral	-1.5%	Announcement of date and logistics for Q1 FY2026 earnings call.
Oct 14	AI platform launch	Positive	-0.2%	Launch of eGain Composer AI knowledge development platform for CX.

Pattern Detected

Recent news, including AI wins and product launches, has often coincided with flat to negative next-day moves, even when fundamentals (growth, margins) were strong.

Recent Company History

Over the last six months, eGain has combined solid fundamentals with active AI product and customer announcements. On Nov 12, 2025, it reported Q1 FY2026 revenue of $23.5M and strong margins with no next‑day price move. Multiple AI‑tagged releases, such as the Oregon Community Credit Union win on Nov 18, 2025 and the eGain Composer launch on Oct 14, 2025, saw small negative reactions. Today’s Achmea AI Knowledge Hub and AI Agent deployment extends this pattern of enterprise AI adoption news.

Market Pulse Summary

This announcement adds a sizable European insurance group to eGain’s AI customer roster, covering 21,000 users and over 26,000 knowledge documents. It reinforces the company’s focus on AI Knowledge Hub and AI Agent adoption, following earlier AI product launches and client wins. In assessing impact, investors may track how deployments like Achmea’s translate into ARR growth, margins, and renewal trends alongside the strong Q1 FY2026 figures reported on Nov 12, 2025.

Key Terms

crm technical

"integrate seamlessly with the broader Achmea ecosystem—including CRM, agent desktops"

Customer relationship management (CRM) is the set of tools, practices and software companies use to track and manage interactions with customers and potential customers, like an organized digital address book combined with a sales coach. It matters to investors because effective CRM systems can boost sales, improve customer retention and lower marketing costs, which directly affects revenue growth and profit margins — key drivers of a company’s value.

ivr technical

"AI (LLM/RAG), IVR, and virtual assistants—and use advanced analytics"

An IVR (Interactive Voice Response) is an automated phone system that guides callers with recorded prompts and responds to keypad tones or spoken answers, like a receptionist that can take your inputs without a human operator. For investors it matters because IVR systems are often used to register for earnings calls, access shareholder services, submit votes, or retrieve account information quickly, and a smooth IVR affects access to timely company information.

agentic ai technical

"enabling agentic AI experiences across contact centers and enterprise functions"

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

AI-generated analysis. Not financial advice.

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today announced that Achmea, one of Europe's largest cooperative insurance and financial services groups, has selected the eGain AI Knowledge Hub™ and AI Agent software to modernize knowledge management and accelerate its transformation into a Digital Insurer.

Headquartered in Zeist, Netherlands, with operations across Europe, Achmea is the parent company of leading insurance brands including Centraal Beheer, Interpolis, and Zilveren Kruis. The cooperative serves more than 10 million customers, offering comprehensive health, non-life (property & casualty), life/pensions and retirement services, plus banking (mortgages and savings) and asset management solutions.

Achmea is driving a strategic shift toward becoming a Digital Insurer, with customer experience and self-service adoption as core priorities. To support this transformation, the company recognized the need for a Knowledge-as-a-Service (KaaS) partner that could modernize knowledge management and enable consistent, high-quality answers across both assisted service and digital channels.

The Challenge

Achmea's long-term vision is to build a future-ready knowledge capability that delivers a single, trusted source of truth across all channels while scaling with evolving customer expectations and demand. The company needed a solution that would accelerate digital and self-service growth while keeping agents highly efficient, integrate seamlessly with the broader Achmea ecosystem—including CRM, agent desktops, AI (LLM/RAG), IVR, and virtual assistants—and use advanced analytics to optimize customer outcomes and performance tracking.

Comprehensive Enterprise Solution

Achmea selected eGain to empower 21,000 users across their organization, including 8,225 Contact Center Users and 12,750 Enterprise Users, with an AI Agent license for each user. This comprehensive deployment reflects Achmea's commitment to unifying knowledge access across both customer-facing and internal teams.

The solution will integrate more than 26,000 documents into a centralized knowledge base, creating a single source of trusted, compliant knowledge to handle customer inquiries across Achmea's diverse insurance, financial services, and banking operations.

Transformational Results

Achmea's integrated enterprise-wide Knowledge + AI approach will unify the company's knowledge ecosystem by enabling agentic AI experiences across contact centers and enterprise functions. This ensures consistent, trusted responses for frontline agents, staff, and enterprise teams while streamlining authoring, governance, compliance, and operational efficiency.

The implementation will empower Achmea to deliver seamless experiences across all customer touchpoints, accelerate self-service adoption, and provide agents with the contextual, role-relevant answers they need to serve customers efficiently and effectively.

"Our customers expect personalized, efficient service across every channel, and we are committed to delivering that experience as part of our Digital Insurer transformation," said Erwin Kersten, Achmea IT Director. "eGain's AI-powered solutions provide the unified knowledge foundation we need to empower our 21,000 users with trusted, contextual answers while maintaining the customer-centric approach that has defined Achmea for generations."

"Knowledge is the foundation of successful AI implementations and exceptional customer experience," said Ashu Roy, eGain CEO. "Achmea's vision to become a Digital Insurer requires enterprise-wide access to trusted, governed knowledge that can power both human agents and AI systems. Our unified AI Knowledge Hub with AI Agent delivers exactly what they need—a single source of truth that improves both employee productivity and customer experience. We are proud to partner with Achmea to support their digital transformation journey."

About eGain

eGain AI Knowledge Hub and AI Agent help improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.

eGain Media Contact
press@egain.com

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

FAQ

What did eGain (EGAN) announce on December 18, 2025 about Achmea?

eGain announced that Achmea selected the eGain AI Knowledge Hub and AI Agent to modernize knowledge management and support its Digital Insurer transformation.

How many Achmea users will be covered by eGain's deployment (EGAN)?

The deployment covers 21,000 users, including 8,225 contact center users and 12,750 enterprise users.

How many documents will eGain integrate for Achmea under the agreement (EGAN)?

eGain will integrate more than 26,000 documents into a centralized, governed knowledge base.

What customer reach does the Achmea engagement cover mentioned by eGain (EGAN)?

Achmea serves more than 10 million customers across insurance, banking, and asset management services.

What operational benefits did eGain highlight for Achmea (EGAN)?

The solution is designed to provide consistent, trusted answers across channels, accelerate self-service adoption, and improve agent productivity.

Will eGain's solution integrate with Achmea's existing systems as described by eGain (EGAN)?

Yes; the deployment is described as integrating with CRM, agent desktops, AI (LLM/RAG), IVR, and virtual assistants.