eGain Unveils eGain Composer™, a Modular AI Knowledge Development Platform, to Build Trusted AI CX Applications

Rhea-AI Summary

eGain (NASDAQ: EGAN) announced general availability of eGain Composer on October 14, 2025, a modular AI knowledge development platform for building trusted AI customer‑experience (CX) applications at scale.

eGain Composer integrates the eGain AI Knowledge Hub via APIs, MCP servers, and SDKs (Python, TypeScript) to deliver unified, compliant content, lifecycle controls, agentic action support, composable pipelines, and closed‑loop content health optimization. Security and compliance standards cited include OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, and FedRAMP.

Insights

AI product strategist

eGain launched a modular AI knowledge platform to embed trusted enterprise content into CX apps; immediate relevance for developer-led deployments.

eGain presents eGain Composer as a composable platform that exposes the eGain AI Knowledge Hub via APIs, MCP servers, and SDKs in Python and TypeScript, enabling developers to surface unified, governed content for search, AI-curated answers, and agentic actions. The product model sells as a developer-first integration layer that replaces fragmented knowledge components with a single orchestrated stack while preserving discrete building blocks for plug-and-play use.

The offering explicitly cites compliance coverings—OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, and FedRAMP—and publishes MCP servers on GitHub in local and remote modes, which lowers integration friction but makes short-term adoption dependent on documentation quality, SDK maturity, and real-world connector coverage. Watch the pace of developer uptake, GitHub activity, and third-party connector announcements following the Oct 14, 2025 launch; these are concrete, monitorable signals over the next 3–12 months that will show whether the product achieves production traction.

Secure, Composable, High-Performance Platform Empowers Developers to Deliver Cutting-Edge AI Knowledge Solutions for CX at Scale

CHICAGO, Oct. 14, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of AI CX automation powered by Trusted Knowledge™, today announced the general availability of eGain Composer, its new modular AI knowledge platform, at its Solve25 user conference. Based on a composable architecture, the platform enables developers to seamlessly integrate the rich capabilities in eGain AI Knowledge Hub™ into their CX applications, transforming workflows and unlocking unprecedented business value.

Today's AI knowledge systems---standalone knowledge bases, retrieval engines, agentic interfaces, and experience design frameworks---are often fragmented, disconnected, and inflexible. eGain Composer addresses these challenges by delivering a comprehensive platform that empowers developers to build trusted AI CX applications at scale.

Benefits

• Trusted Knowledge™: eGain Composer provides instant developer access to the eGain AI Knowledge Hub platform – unified, correct and compliant content enabling AI to deliver reliable, accurate answers.
• Content Lifecycle Management: eGain Composer offers developers granular API controls throughout the content management lifecycle – from authoring to deprecation.
• Advanced Compliance: eGain Composer adheres to top-tier security and authentication standards, including OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, and FedRAMP.
• Agentic Readiness for Assured Actions™: Purpose-built for seamless integration with AI agents, eGain Composer enables enterprise search, answers, and reliable agentic actions across customer-facing platforms.
• Composable Architecture: eGain Composer APIs enable flexible, plug-and-play integrations for web, desktop, mobile, and agentic environments, supporting composable pipelines tailored to unique business requirements.
• Content Health: eGain Composer ensures ongoing improvement in search effectiveness and agentic reliability through closed-loop optimization cycles, maintaining completeness, accuracy, and compliance. Developers can implement quality-driven workflows to achieve optimal outcomes.
  
  

eGain Composer delivers these benefits through robust application programming interfaces (APIs), Model Context Protocol (MCP) servers, and software development kits (SDKs) in Python and TypeScript. Through APIs and the MCP server, eGain Composer surfaces trusted enterprise knowledge in diverse formats---from search results and AI-curated answers to agentic actions and embedded integrations. The platform is a comprehensive tool for synthesizing and curating content, managing prompts, and integrating third-party services. MCP servers, available on GitHub in both local and remote configurations, support ingestion, search, answer delivery, and agentic Assured Actions. Utilizing OpenAPI specifications, eGain Composer APIs enable flexible integrations across diverse environments.

“Today’s enterprises want a full-stack AI knowledge solution while being able to mix and match the building blocks at the same time,” said Ashu Roy, eGain CEO. “eGain Composer allows them to do just that.”

About eGain

eGain helps businesses improve experience and reduce cost by delivering AI CX automation powered by Trusted Knowledge and consumable answers. For more information, visit www.egain.com.

eGain, eGain Composer, Trusted Knowledge, Assured Actions and eGain AI Knowledge Hub are trademarks or registered trademarks of eGain Corporation. All other trademarks are the property of their respective owners.

Contact

eGain Media Relations
press@egain.com

FAQ

What is eGain Composer and why did eGain (EGAN) launch it on October 14, 2025?

eGain Composer is a modular AI knowledge platform launched to let developers integrate the eGain AI Knowledge Hub into CX apps for unified, compliant answers, agentic actions, and composable pipelines.

How does eGain Composer (EGAN) deliver trusted knowledge for enterprise CX?

It surfaces unified, validated content from the eGain AI Knowledge Hub via APIs and MCP servers, supporting compliance and closed‑loop content health to maintain accuracy.

Which security and compliance standards does eGain Composer (EGAN) support?

eGain Composer adheres to OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, and FedRAMP as stated in the announcement.

What developer tools and integrations are available with eGain Composer from eGain (EGAN)?

The platform provides REST APIs (OpenAPI), MCP servers (local and remote on GitHub), and SDKs in Python and TypeScript for web, desktop, mobile, and agentic integrations.

How does eGain Composer support agentic actions and AI agents for customer experience?

It is purpose‑built for agentic readiness, enabling enterprise search, AI‑curated answers, and reliable agentic Assured Actions across customer‑facing platforms.

Will eGain Composer (EGAN) improve search and answer reliability for enterprise CX?

The platform claims closed‑loop optimization and content health workflows designed to improve search effectiveness, answer accuracy, and agentic reliability.