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eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.
eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.
eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.
eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.
Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.
For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.
eGain (NASDAQ: EGAN) announced that Virginia529 has chosen the eGain Knowledge Hub to improve its customer service and advisor experience. Virginia529, the largest 529 plan managing over $100 billion in assets, aims to advance financial education and savings for Americans. The selection of eGain's AI-powered platform will replace legacy knowledge management systems, enabling consistent and compliant knowledge access across Virginia529's operations. This partnership is expected to enhance service efficiency on topics such as account opening, transactions, and taxes.
eGain (NASDAQ: EGAN), a leading AI knowledge platform for customer service, has been recognized as a Representative Vendor in Gartner's 2024 Market Guide for Customer Service Knowledge Management Systems. Gartner's report emphasizes the critical role of modern knowledge management systems in ensuring the success of AI virtual customer assistants. eGain was evaluated across three main categories: end-user engagement, curation and contextualization, and knowledge lifecycle management. The company's CEO, Ashu Roy, highlighted the importance of delivering trusted answers in the Gen AI era. More details about the guide and eGain's offerings are available on their website.
eGain (Nasdaq: EGAN), a leading AI knowledge platform for customer service, has announced a $20 million increase in its stock repurchase program. This raises the total authorization from $20 million to $40 million. As of May 23, 2024, the company has repurchased approximately $19.3 million worth of shares, allowing for an additional $20.7 million to be repurchased. The program's extension will continue until the full amount is repurchased or the Board decides to terminate it. Repurchases will be made through open market or privately negotiated transactions, and potentially under a Rule 10b5-1 plan. The initiative will be funded by existing cash or future cash flows.
eGain (NASDAQ: EGAN), a leading AI knowledge platform for customer service, has been selected by a Global 50 manufacturing giant to enhance its customer service capabilities. The manufacturer, a leader in the mobility products market, faced challenges with inconsistent customer service answers due to isolated knowledge repositories. Their existing system also lacked features for generative AI and personalization. The company chose eGain Knowledge Hub for its rich content management, knowledge workflows, generative AI for automation, extensive multi-lingual support, and pre-built connectors to Salesforce and Confluence. eGain's no-risk, no-cost Innovation in 30 Days™ pilot offer also appealed to the manufacturer. This solution aims to improve customer self-service and support the manufacturer's global network of dealers and customers.
TELUS International (NYSE and TSX: TIXT) has partnered with eGain (NASDAQ: EGAN) to enhance its Contact Center as a Service (CCaaS) offering. This collaboration integrates the eGain Knowledge Hub™, a comprehensive AI-driven platform for modern knowledge management, into TELUS International’s services.
Key benefits include a 50% reduction in agent training time, a 35% increase in first-contact resolution, and a 70% deflection of agent-assisted service requests. The eGain Knowledge Hub™ unifies content management, AI, search methods, and analytics to deliver accurate answers, boosting customer satisfaction and loyalty.
The partnership aims to provide consistent, positive experiences across live and self-service channels. The modular architecture enables brand-specific customizations, improving agent efficiency and optimizing self-service options.
eGain, a knowledge platform for customer engagement, reported growth in new customer wins fueled by AI technology. Despite lower revenue due to timing issues, the company achieved enhanced profitability and strong cash flow. Financial highlights include total revenue of $22.4 million in Q3, with GAAP net income of $1.5 million. For the full year, eGain expects total revenue of $91.5 million to $91.8 million and GAAP net income of $5.4 million to $6.0 million. Non-GAAP measures show adjusted EBITDA of $2.3 million in Q3.
eGain, a NASDAQ-listed company, announced a webinar on generative AI for customer service, featuring a success story from one of its utility clients. The webinar aims to share insights on how businesses can succeed in leveraging AI technology in customer service. The utility client will discuss how they achieved a five-fold increase in knowledge building and a 98% findability rate for contact center agents using eGain's AI knowledge platform. Attendees can participate in a no-risk, no-cost production pilot to experience Gen AI in action.
eGain (NASDAQ: EGAN) will announce its fiscal 2024 third quarter financial results on May 9, 2024, followed by an investor conference call. The call will be hosted by CEO Ashu Roy and CFO Eric Smit.
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