eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024

Rhea-AI Summary

eGain (NASDAQ: EGAN) announced its Gold Sponsorship of the 20th Knowledge Management Days Conference in Stuttgart, Germany (November 19-20, 2024). The company will showcase its AI Knowledge Hub solution and share best practices for Gen AI implementation. According to Gartner, by 2025, all generative AI virtual customer assistant projects lacking integration with modern knowledge management systems will fail to meet customer experience and cost-reduction goals. The event features presentations on knowledge management and Gen AI, including sessions by eGain executives in both German and English.

SUNNYVALE, Calif., Nov. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany.

Businesses are looking for expert guidance on how to leverage AI quickly and safely in their quest to transform their operations. By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals, according to Gartner. eGain will showcase its award-winning AI Knowledge Hub whole-product solution at the event. Moreover, true to the event’s motto "For practitioners, by practitioners,” eGain will also discuss lessons learned and best practices for success as businesses embark on their Gen AI and knowledge modernization journey.

More information

Featured sessions 

• Better Customer Service Through Knowledge Management and Gen AI 
  (Presentation in German)
  • Date and time: November 19, 4:40 pm
  • Speaker: Uwe Schiefelbein, Strategic Client Director, eGain
• Art of the Possible: Transform Your Operations with Knowledge-Backed Gen AI
  (Demo in English)
  • Date and time: November 20, 3:10 pm
  • Speakers
    • Anthony Gray, VP EMEA, eGain
    • Vernon Lees, Solutions Consultant, eGain

Booth highlights

• Location: GATE22 – Hybrid Studio
• Exclusive Offers
  • Free print copy of Knowledge Management for Dummies by John Wiley, 2nd special edition, updated with Gen AI best practices (German version)
  • Innovation in 30 Days, risk-free AI Knowledge pilot

About eGain 
eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit www.egain.com for more info.

Media Contact 
Press@egain.com 
408-636-4514 

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

FAQ

When is eGain (EGAN) presenting at Stuttgart KM Days 2024?

eGain is presenting two sessions: one on November 19 at 4:40 pm about Better Customer Service Through Knowledge Management and Gen AI (in German), and another on November 20 at 3:10 pm about Transform Your Operations with Knowledge-Backed Gen AI (in English).

What is eGain's (EGAN) role at Stuttgart KM Days 2024?

eGain is serving as a Gold Sponsor for the 20th Knowledge Management Days Conference and will showcase its AI Knowledge Hub solution while sharing best practices for Gen AI implementation.

What is Gartner's prediction about generative AI projects mentioned in eGain's (EGAN) announcement?

Gartner predicts that by 2025, 100% of generative AI virtual customer assistant projects without modern knowledge management systems integration will fail to meet customer experience and cost-reduction goals.