AI, Customer Experience, and Knowledge Management Leaders Convene at eGain Solve26 in Chicago

eGain (NASDAQ: EGAN) unveiled the agenda and speakers for its Solve26 conference, taking place October 13–14, 2026, in Chicago.

Rhea-AI Summary

eGain (NASDAQ: EGAN) unveiled the agenda and speakers for its Solve26 conference, taking place October 13–14, 2026, in Chicago. The two-day event at the Hyatt Regency O’Hare will cover AI, customer experience and knowledge management through keynotes, customer showcases and hands-on masterclasses. Industry tracks will focus on Healthcare and Banking, Financial Services & Insurance.

Key Figures

Organizations surveyed: 520 organizations AI use in KM processes: 95% Business impact improvement: roughly 2X improvement

Organizations surveyed

520 organizations

Underlying IDC study

AI use in KM processes

95%

Organizations evaluating, piloting, or actively running AI within KM processes

Business impact improvement

roughly 2X improvement

Leaders compared with laggards across business impact metrics

Key Terms

llm

1 terms

llm technical

"role of ontologies in LLM automation"

A large language model (LLM) is an advanced computer system trained on vast amounts of written text to understand and generate human-like language, similar to a very fast, well-read assistant that can summarize documents, draft messages, or answer questions. Investors care because LLMs can speed up research, automate customer support, and reduce costs, while also creating new product opportunities and risks around accuracy, bias, and regulatory oversight that can affect a company’s performance.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Two-day conference features keynotes, customer showcases, hands-on masterclasses, and industry tracks for Healthcare and for Banking, Financial Services & Insurance

SUNNYVALE, Calif., Oct. 08, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer engagement and employee productivity, today unveiled the full agenda and speaker lineup for Solve26, its premier conference for AI, customer experience (CX), and knowledge management (KM) leaders, taking place next week, October 13–14, 2026, at the Hyatt Regency O’Hare in Chicago. The finalized program brings together practitioners, executives, and industry experts around a single theme: building the trusted knowledge foundations that enterprise AI depends on.

Across two days, Solve26 will feature keynotes, customer showcases, hands-on masterclasses, and technical deep-dives. Day 1 will center on keynotes and customer stories — including sessions such as “Knowledge is the Instruction for AI” and the role of ontologies in LLM automation — while Day 2 will turn to practitioner tracks including AI Knowledge Ops, Agentic Studio and AI Agents, and AI Knowledge Engineering, plus industry-specific programming for Healthcare and for Banking, Financial Services & Insurance.

Featured speakers will include eGain chairman and CEO Ashu Roy, Frank Coyle of UC Berkeley, alongside customer leaders from Country Financial, Healthfirst, Rogue Credit Union, Worldpay/Global Payments, Florida Blue, and Philip Morris International, who will share how they are operationalizing knowledge for AI across customer service and operations.

“Every enterprise is now investing in AI, and the hardest part isn’t the model — it’s the trusted knowledge underneath it,” said Ashu Roy, chairman and CEO of eGain. “Solve26 brings together the people doing this work so they can learn what AI-ready knowledge really takes from the organizations that are already getting it right.”

Day 1 will also feature a session by Amy Machado, Research Director at IDC, on enterprise knowledge management maturity. In the underlying study of 520 organizations, 95% are now “evaluating, piloting, or actively running AI within their KM processes,” yet the payoff is uneven — “on every business impact metric … leaders report roughly 2X improvement” over laggards.

Source: IDC White Paper, sponsored by eGain, The Knowledge Foundation That Unlocks Enterprise AI Success, Doc #US60926, October 2026.

The full agenda and registration are available at https://www.egain.com/egain-solve-26-chicago/.

About eGain

eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions and was named a Leader in the Gartner inaugural Magic Quadrant for Customer Service Knowledge Management Systems. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit www.eGain.com for more information.

Gartner, Magic Quadrant for Customer Service Knowledge Management Systems, Pri Rathnayake, Jennifer MacIntosh, Patrick Quinlan, Drew Kraus, 16 July 2026.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries.

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