eGain Q1 FY2027 revenue falls 7% to $21.9M

AI customer ARR growth and lower year-over-year revenue, net income and adjusted EBITDA frame eGain’s first-quarter results.

Available on EDGAR 11/05/2026 - 04:33 PM EST Accepted by SEC EDGAR 11/05/2026 - 04:32 PM EST Learn about SEC filing dates

Rhea-AI Filing Summary

eGain Corporation (EGAN) reported fiscal 2027 first-quarter revenue of $21.868 million for the three months ended September 30, 2026, down 7% year over year, and net income of $1.551 million, versus $2.820 million. Adjusted EBITDA was $2.689 million, versus $5.017 million, and adjusted EBITDA margin was 12%, versus 21%. eGain said revenue and earnings exceeded the high end of guidance.

AI customer ARR grew 11%. eGain provided second-quarter fiscal 2027 guidance and reiterated its full-year outlook. It expects sales and marketing spending to increase over the rest of the fiscal year and legacy customer revenue to decline; first-quarter profitability benefited in part from the timing of sales and marketing spending.

On October 30, 2026, the Compensation Committee approved fiscal 2026 variable annual cash compensation at 85% of target: $85,000 for CEO Ashutosh Roy, $110,500 for CFO Eric N. Smit and $63,750 for Senior Vice President, Products and Services Rao J. Chandrasekhar. Base salaries and target variable compensation were unchanged.

1 point · 0 major

NegativeiHow this balance works

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Rhea-AI gives every point it takes from this document a weight. Minor counts 1, Moderate 3 and Major 9, so one Major point outweighs several Minor ones. The bar adds up the weights on each side, and when neither side holds more than 65% of the total the balance reads Mixed.

It reads the document as published, with the same rules for every company, and it does not look at what the market expected or at how the stock traded, so a point can be objectively good on a day the stock falls.

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0 major · 3 points

How the balance works

Positive

• Minor pointAI customer ARR grew 11%.

Negative

• Moderate pointRevenue declined 7% year over year.
• Moderate pointNet income was $1.551 million, versus $2.820 million.
• Moderate pointAdjusted EBITDA was $2.689 million, versus $5.017 million.

Filing Explained

At September 30, 2026, eGain reported 25,534 thousand common shares outstanding, versus 26,171 thousand at June 30; treasury shares rose from 7,761 thousand to 8,405 thousand, leaving a lower reported share-count base against which existing ownership is measured.

8-K Event Classification

3 items: 2.02, 5.02, 9.01

3 items

Item 2.02 Results of Operations and Financial Condition Financial

Disclosure of earnings results, typically an earnings press release or preliminary financials.

Item 5.02 Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers Governance

Key personnel changes including departures, elections, or appointments of directors and executive officers.

Item 9.01 Financial Statements and Exhibits Exhibits

Financial statements, pro forma financial information, or exhibit attachments filed with this report.

Key Figures

Revenue: $21.868 million Net income: $1.551 million Adjusted EBITDA: $2.689 million +3 more

6 metrics

Revenue $21.868 million Three months ended September 30, 2026; $23.508 million in 2025; reported growth rate (7%).

Net income $1.551 million Three months ended September 30, 2026; $2.820 million in 2025.

Adjusted EBITDA $2.689 million Three months ended September 30, 2026; $5.017 million in 2025.

Adjusted EBITDA margin 12% Three months ended September 30, 2026; 21% in 2025.

AI customer ARR growth 11% Reported with the fiscal 2027 first-quarter results.

Diluted earnings per share $0.06 per share Three months ended September 30, 2026; $0.10 per share in 2025.

Key Terms

AI customer ARR, Total SaaS ARR, Adjusted EBITDA, Adjusted EBITDA margin, +1 more

5 terms

AI customer ARR financial

"AI customer ARR is defined as Total SaaS ARR from customers on our current AI-enabled platform."

Total SaaS ARR financial

"Total SaaS ARR is defined as the recurring revenue from SaaS subscriptions, normalized over a period of one year."

Adjusted EBITDA financial

"Adjusted EBITDA is defined as net income, adjusted for the impact of depreciation and amortization"

Adjusted EBITDA is a way companies measure how much money they make from their core operations, like running a business, by removing certain costs or income that aren’t part of regular business activities. It helps investors see how well a company is doing without distractions from unusual expenses or gains, making it easier to compare companies or track performance over time.

Adjusted EBITDA margin financial

"Adjusted EBITDA margin is defined as adjusted EBITDA divided by GAAP revenue."

Adjusted EBITDA margin shows how much profit a company makes from its core operations, expressed as a percentage of its total revenue, after removing certain one-time or unusual expenses and income. It helps investors understand the company's true earning ability from regular business activities, making it easier to compare performance over time or with other companies. Think of it as measuring the efficiency of a business in turning sales into profits, excluding irregular adjustments.

Constant currency growth rates financial

"Constant currency growth rates presented are derived from converting the current period results"

Earnings Snapshot

Revenue: $21.868 million · Guidance included

First quarter of fiscal 2027 ended September 30, 2026

Revenue $21.868 million (7%) year over year

Net income $1.551 million From $2.820 million in the 2025 quarter

Adjusted EBITDA $2.689 million From $5.017 million in the 2025 quarter

Adjusted EBITDA margin 12% From 21% in the 2025 quarter

Diluted earnings per share $0.06 per share From $0.10 per share in the 2025 quarter

Guidance

eGain provided second-quarter fiscal 2027 guidance and reiterated its fiscal 2027 full-year outlook. It expects sales and marketing spending to increase over the remainder of the fiscal year and legacy customer revenue to decline.

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What were EGAN's first-quarter fiscal 2027 revenue and net income?

eGain reported revenue of $21.868 million and net income of $1.551 million for the three months ended September 30, 2026. The comparable figures for the three months ended September 30, 2025 were $23.508 million and $2.820 million, respectively.

What does eGain include in AI customer ARR?

eGain defines AI customer ARR as Total SaaS ARR from customers on its current AI-enabled platform. It includes all SaaS subscriptions associated with those customers, not only subscriptions attributable to AI functionality.

How does eGain define adjusted EBITDA?

eGain defines adjusted EBITDA as net income adjusted for depreciation and amortization, warrants issued for services, stock-based compensation, interest income, the income tax provision, other income, net, and severance and related charges. It is a non-GAAP supplemental measure, not a substitute for GAAP financial information.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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0001066194false00010661942026-10-302026-10-30

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

​

FORM 8-K

​

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

​

Date of Report: October 30, 2026

(Date of earliest event reported)

​

eGain Corporation

(Exact name of registrant as specified in its charter)

​

​	​	​	​	​
Delaware	​	001-35314	​	77-0466366
​	​	​	​	​
(State or other jurisdiction	​	(Commission	​	(I.R.S. Employer
of incorporation)	​	File Number)	​	Identification No.)

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1252 Borregas Avenue, Sunnyvale, California 94089

(Address of principal executive offices, including zip code)

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(408) 636-4500

(Registrant’s telephone number, including area code)

​

(Former Name or Former Address, if Changed Since Last Report)

​

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

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☐    Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

☐    Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

☐    Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

☐    Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

​

Securities registered pursuant to Section 12(b) of the Act:

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Title of each class	Trading Symbol(s)	Name of exchange on which registered
Common Stock, par value $0.001 per share	EGAN	The Nasdaq Stock Market LLC

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​

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Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).  Emerging growth company ☐

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If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

​

​

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Item 2.02Results of Operations and Financial Condition.

The following information in this Item 2.02, including Exhibit 99.1, is being furnished and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, or incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

​

On November 5, 2026, eGain Corporation (“eGain” or the “Company”) issued a press release announcing results for its fiscal quarter ended September 30, 2026. The press release contains forward-looking statements regarding eGain and includes cautionary statements identifying important factors that may cause actual results to differ materially from those anticipated. A copy of the press release is furnished herewith as Exhibit 99.1.

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Item 5.02Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers.

(e)

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On October 30, 2026, the Compensation Committee of the Board of Directors of eGain approved variable annual cash compensation to executive officers of the Company based on 85% of target amounts. The compensation approved for fiscal year 2026 was (a) $85,000 for the Company’s Chief Executive Officer, Ashutosh Roy, (b) $110,500 for the Company’s Chief Financial Officer, Eric N. Smit, and (c) $63,750 for the Company’s Senior Vice President, Products and Services, Rao J. Chandrasekhar. No changes were made to the executive officers’ base salaries or target variable compensation.

​

Item 9.01 Financial Statements and Exhibits.

(d)  Exhibits.

​	​	​
EXHIBIT NO.	​	DESCRIPTION
​	​	​
99.1	​	Press release, dated November 5, 2026.
104	​	Cover Page Interactive Data File (embedded within the Inline XBRL document).

​

​

2

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SIGNATURE

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Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

​ ​	​	​ ​
​ Date: November 5, 2026	​	​ eGain Corporation
​	​	​ ​
​	By:	/s/ Eric N. Smit
​	​	Eric N. Smit Chief Financial Officer (Duly Authorized Officer and Principal Financial and Accounting Officer)

​

3

​

Exhibit 99.1

​

eGain Reports First Quarter Fiscal 2027 Financial Results; Revenue and Earnings Exceed High End of Guidance; AI Customer ARR Grows 11%

Named a Leader in Gartner’s Inaugural Magic Quadrant™ for Customer Service Knowledge Management Systems; Launches AI KnowledgeOps as a Trusted Instruction Layer for Enterprise AI

​

​

Sunnyvale, CA (November 5, 2026) – eGain (Nasdaq: EGAN), a leading provider of AI-powered knowledge management and customer experience automation solutions, today announced financial results for its fiscal 2027 first quarter ended September 30, 2026.

​

“Being named a Leader in Gartner’s inaugural Magic Quadrant™ for Customer Service Knowledge Management Systems, with the highest product score for the Compliance-Driven Service Center use case in the companion Critical Capabilities report, is raising our visibility with enterprise buyers,” said Ashu Roy, eGain’s CEO. “As AI moves into production, enterprises need trusted, governed knowledge to deliver accurate answers and measurable results, a point our customers made clearly at Solve26. We’re focused on converting this interest into new customers and expansions.”

​

Fiscal 2027 First Quarter Financial Highlights

● Total revenue was $21.9 million, down 7% year over year and above the high end of guidance.

● AI customer revenue was $14.4 million, up 7% year over year, and represented 66% of total revenue.

● AI customer annual recurring revenue (ARR) was $54.5 million, up 11% year over year, and represented 74% of total SaaS ARR as of September 30, 2026.

● Total SaaS ARR was $73.4 million, down 4% year over year.

● GAAP gross margin was 73%, compared to 75% in Q1 fiscal 2026.

● Non-GAAP gross margin was 74%, compared to 76% in Q1 fiscal 2026.

● GAAP net income was $1.6 million, or $0.06 per share on a basic and diluted basis, compared to GAAP net income of $2.8 million, or $0.10 per share on a basic and diluted basis, in Q1 fiscal 2026.

● Non-GAAP net income was $2.4 million, or $0.09 per share on a basic and diluted basis, compared to non-GAAP net income of $4.7 million, or $0.17 per share on a basic and diluted basis, in Q1 fiscal 2026.

● Adjusted EBITDA was $2.7 million, representing a 12% adjusted EBITDA margin, compared to $5.0 million, or a 21% adjusted EBITDA margin, in Q1 fiscal 2026.

● Cash provided by operating activities was $1.8 million, compared to $10.4 million in Q1 fiscal 2026.

● Total cash and cash equivalents were $71.3 million as of September 30, 2026, compared to $70.9 million as of September 30, 2025.

● During the quarter, eGain repurchased approximately 644,000 shares of its common stock at an average price of $5.64 per share, totaling $3.6 million.

​

Fiscal 2027 Second Quarter and Fiscal 2027 Financial Guidance

eGain is providing guidance for its fiscal 2027 second quarter and reiterating its full-year fiscal 2027 outlook.

​

First quarter profitability benefited in part from the timing of sales and marketing spending. The company expects this spending to increase over the remainder of the fiscal year as it expands go-to-market programs, including its Solve26 customer conference and industry-focused initiatives. The reiterated full-year outlook reflects these planned investments and an expected decline in legacy customer revenue.

​

For the second quarter of fiscal 2027 ending December 31, 2026, eGain expects:

● Total revenue between $21.0 million and $21.5 million.

● AI customer revenue between $14.5 million and $14.8 million.

● GAAP net loss of $500,000 to GAAP net income of $200,000, or $(0.02) to $0.01 per share.

o Includes stock-based compensation expense of approximately $700,000.

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● Non-GAAP net income between $200,000 and $900,000, or between $0.01 and $0.03 per share.

● Adjusted EBITDA between breakeven and $500,000, or an adjusted EBITDA margin between 0% and 2%.

​

For the fiscal 2027 full year ending June 30, 2027, eGain reiterates:

● Total revenue between $84.5 million and $86.0 million.

● AI customer revenue between $59.5 million and $60.5 million.

● GAAP net loss between $2.0 million and $3.0 million, or a loss of $0.08 to $0.11 per share.

o Includes stock-based compensation expense of approximately $4.0 million.

● Non-GAAP net income between $1.0 million and $2.0 million, or between $0.04 and $0.07 per share.

● Adjusted EBITDA between $650,000 and $1.4 million, or an adjusted EBITDA margin of 1% to 2%.

​

Guidance Assumptions:

● Weighted average shares outstanding are expected to be approximately 25.8 million for the second quarter of fiscal 2027 and 26.0 million for the full fiscal year 2027.

​

Key Business Metrics:

​

eGain uses the following metrics to evaluate its business and growth, identify trends, formulate financial projections and make strategic decisions. These non-GAAP operating metrics should not be considered a substitute for revenue presented in accordance with GAAP and may not be comparable to similarly titled measures reported by other companies.

​

AI customer revenue is defined as total revenue, including SaaS and professional services revenue, generated from customers on our current AI-enabled platform. AI capabilities are integrated into this platform and some AI capabilities are included within broader platform subscriptions rather than sold or priced separately. Accordingly, AI customer revenue includes all revenue from these customers and is not limited to revenue attributable to AI functionality.

​

AI customer ARR is defined as Total SaaS ARR from customers on our current AI-enabled platform. This amount includes all SaaS subscriptions associated with these customers and is not limited to subscriptions attributable to AI functionality.

​

Total SaaS ARR is defined as the recurring revenue from SaaS subscriptions, normalized over a period of one year.

​

​

2

Non-GAAP Financial Measures

This press release includes certain non-GAAP financial measures as supplemental information relating to eGain’s operating results, including adjusted EBITDA, adjusted EBITDA margin, and non-GAAP net income. Adjusted EBITDA is defined as net income, adjusted for the impact of depreciation and amortization, issuance of common stock warrant for services, stock-based compensation expense, interest income, provision for income taxes, other income, net and severance and related charges. Adjusted EBITDA margin is defined as adjusted EBITDA divided by GAAP revenue. Non-GAAP net income measure is adjusted for issuance of common stock warrant for services and stock-based compensation. eGain’s management has analyzed the effect of these non-GAAP adjustments on our provision for income taxes and believes the change in our provision for income taxes would not be substantial. Non-GAAP results are presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, or GAAP, and may be different from non-GAAP measures used by other companies. eGain’s management uses these non-GAAP measures to compare our performance to that of prior periods for trend analysis and for budgeting and planning purposes. eGain believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing our financial measures with other software companies, many of which present similar non-GAAP financial measures to investors, and that it allows for greater transparency with respect to key metrics used by management in our financial and operational decision-making. Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP financial measures used in this press release are included with the financial tables at the end of this release. eGain urges investors to review the reconciliation and not to rely on any single financial measure to evaluate our business. In addition, this press release includes eGain’s non-GAAP net income and adjusted EBITDA guidance for future periods, non-GAAP measures used to describe eGain’s expected performance. We have not presented a reconciliation of eGain’s non-GAAP net income or adjusted EBITDA to future net income, the most comparable GAAP financial measure, because the reconciliation could not be prepared without unreasonable effort. The information necessary to prepare the reconciliation is not available on a forward-looking basis and cannot be accurately predicted. The unavailable information could have a significant impact on the calculation of the comparable GAAP financial measure.

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Conference Call Information

eGain will discuss its fiscal 2027 first quarter financial results today via a teleconference at 2:00 p.m. Pacific Time. To access the live call, dial 800-715-9871 (U.S. toll free) or +1 646-307-1963 (International) and ask to join the eGain earnings call or provide conference ID 2196366. A live and archived webcast of the call will also be accessible on the “Investors” section of eGain’s website at www.egain.com. In addition, a phone replay of the conference call will be available starting two hours after the call and will remain available for one week. To access the phone replay, dial 855-669-9658 (U.S. toll free) or +1 412-317-0088 (International). The replay access code is 2852681.

​

About eGain

​

eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit www.egain.com for more information.

​

Gartner Disclaimer

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Gartner, Magic Quadrant for Customer Service Knowledge Management Systems, Pri Rathnayake, Jennifer MacIntosh, Patrick Quinlan, Drew Kraus, 16 July 2026.

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Cautionary Note Regarding Forward-Looking Statements

​

This press release contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the second quarter of fiscal 2027 and fiscal 2027 full year ending June 30, 2027; our beliefs regarding the validity of our business strategy; our investment in AI customer business; the expected profitability and cash-generating capacity of our legacy business; demand for our products and market opportunity; our market position; the impact of industry recognition on our visibility with enterprise buyers and customer interest; enterprise adoption of AI in production environments; and our plans to convert customer interest into new customers and expansions. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the second quarter of

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fiscal 2027 and fiscal 2027 full year ending June 30, 2027. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, and financial condition; changes to assumptions underlying our guidance; the pace of technological advancements in generative AI and the adaptability of our services to incorporate these advancements; market demand for AI-enabled solutions; risks associated with new product releases and new services and product features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third-party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain’s public filings, including eGain’s annual report on Form 10-K for the fiscal year ended June 30, 2026 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission’s website at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. We assume no obligation and do not intend to update these forward-looking statements, except as required by law.

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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corporation in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

​

Investor Relations

Todd Kehrli

PondelWilkinson, Inc.

tkehrli@pondel.com

​

4

eGain Corporation

Condensed Consolidated Balance Sheets

(in thousands, except par value data)

(unaudited)

​

​	​	​	​	​	​	​
​	​	September 30,		​	June 30,
​	​ ​ ​	2026		​ ​ ​	2026
ASSETS	​	​	​	​	​	​
Current assets:	​	​	​	​	​	​
Cash and cash equivalents	​	$	71,304	​	$	73,336
Restricted cash	​		—	​		8
Accounts receivable, less provision for credit losses of $12 and $28 as of September 30, 2026 and June 30, 2026, respectively	​		17,948	​		24,391
Costs capitalized to obtain revenue contracts, net	​		662	​		776
Prepaid expenses	​	​	2,267	​	​	2,811
Other current assets	​		672	​		669
Total current assets	​		92,853	​		101,991
Property and equipment, net	​		790	​		872
Operating lease right-of-use assets	​	​	2,203	​		2,516
Costs capitalized to obtain revenue contracts, net of current portion	​		1,036	​		1,200
Goodwill	​		13,186	​		13,186
Other assets, net	​		27,999	​		28,230
Total assets	​	$	138,067	​	$	147,995
​	​	​	​	​	​	​
LIABILITIES AND STOCKHOLDERS' EQUITY	​	​	​	​	​	​
Current liabilities:	​	​	​	​	​	​
Accounts payable	​	$	1,657	​	$	2,486
Accrued compensation	​		5,321	​		4,610
Accrued liabilities	​		3,914	​		4,267
Operating lease liabilities	​		1,010	​		1,246
Deferred revenue	​		38,838	​		46,478
Total current liabilities	​		50,740	​		59,087
Deferred revenue, net of current portion	​		1,994	​		2,062
Operating lease liabilities, net of current portion	​		1,445	​		1,532
Other long-term liabilities	​		1,086	​		1,101
Total liabilities	​		55,265	​		63,782
Stockholders' equity:	​	​	​	​	​	​
Common stock, par value $0.001 per share - authorized: 60,000 shares; issued: 33,939 and 33,932 shares as of September 30, 2026 and June 30, 2026, respectively; outstanding: 25,534 and 26,171 shares as of September 30, 2026 and June 30, 2026, respectively	​		34	​		34
Additional paid-in capital	​		419,545	​		418,710
Treasury stock, at cost: 8,405 and 7,761 shares of common stock as of September 30, 2026 and June 30, 2026, respectively	​	​	(53,959)	​	​	(50,322)
Accumulated other comprehensive loss	​		(1,838)	​		(1,678)
Accumulated deficit	​		(280,980)	​		(282,531)
Total stockholders' equity	​		82,802	​		84,213
Total liabilities and stockholders' equity	​	$	138,067	​	$	147,995

​

​

5

eGain Corporation

Condensed Consolidated Statements of Operations

(in thousands, except per share data)

(unaudited)

​

​	​	​	​	​	​	​
​	​	Three Months Ended
​	​	September 30,
​	​ ​ ​	2026		​ ​ ​	2025
Revenue:	​	​	​	​	​	​
SaaS	​	$	20,842	​	$	21,900
Professional services	​		1,026	​		1,608
Total revenue	​		21,868	​		23,508
Cost of revenue:	​	​	​	​	​	​
Cost of SaaS	​		4,648	​		4,171
Cost of professional services	​		1,300	​		1,660
Total cost of revenue	​		5,948	​		5,831
Gross profit	​		15,920	​		17,677
​	​	​	​	​	​	​
Operating expenses:	​	​	​	​	​	​
Research and development	​		7,410	​		7,315
Sales and marketing	​		4,774	​		4,029
General and administrative	​		2,043	​		3,500
Total operating expenses	​		14,227	​		14,844
Income from operations	​		1,693	​		2,833
Interest income	​		524	​		462
Other income, net	​		204	​		455
Income before income tax provision	​		2,421	​		3,750
Income tax provision	​		(870)	​		(930)
Net income	​	$	1,551	​	$	2,820
​	​	​	​	​	​	​
Per share information:	​	​	​	​	​	​
Earnings per share:	​	​	​	​	​	​
Basic	​	$	0.06	​	$	0.10
Diluted	​	$	0.06	​	$	0.10
Weighted-average shares used in computation:	​	​	​	​	​	​
Basic	​		26,098	​		26,961
Diluted	​		26,498	​		27,525
​	​	​	​	​	​	​
Summary of stock-based compensation included in the costs and expenses above:	​	​	​	​	​	​
Cost of revenue	​	$	153	​	$	95
Research and development	​	​	385	​	​	230
Sales and marketing	​	​	171	​	​	111
General and administrative	​	​	108	​	​	87
Total stock-based compensation	​	$	817	​	$	523
​	​	​	​	​	​	​

​

6

eGain Corporation

GAAP to Non-GAAP Reconciliation Table

(in thousands, except per share data)

(unaudited)

​

​	​	​	​	​	​	​
​	​	Three Months Ended September 30,
​	​ ​ ​	2026		​	2025
Income from operations	​	$	1,693	​	$	2,833
Add:	​	​	​	​	​	​
Issuance of common stock warrant for services	​	​	—	​	​	1,350
Stock-based compensation	​	​	817	​	​	523
Non-GAAP income from operations	​	$	2,510	​	$	4,706

​

​

​	​	​	​	​	​	​
​	​	Three Months Ended September 30,
​	​ ​ ​	2026		​	2025
Net income	​	$	1,551	​	$	2,820
Add:	​	​	​	​	​	​
Issuance of common stock warrant for services	​	​	—	​	​	1,350
Stock-based compensation	​	​	817	​	​	523
Non-GAAP net income	​	$	2,368	​	$	4,693
​	​	​	​	​	​	​
Per share information:	​	​	​	​	​	​
Non-GAAP earnings per share:	​	​	​	​	​	​
Basic	​	$	0.09	​	$	0.17
Diluted	​	$	0.09	​	$	0.17
Weighted-average shares used in computation:	​	​	​	​	​	​
Basic	​		26,098	​		26,961
Diluted	​		26,498	​		27,525

​

​	​	​	​	​	​	​
​	​	Three Months Ended
​	​	September 30,
​	​ ​ ​	2026		​ ​ ​	2025
Net income	​	$	1,551	​	$	2,820
Add:	​	​	​	​	​	​
Depreciation and amortization	​	​	104	​	​	88
Issuance of common stock warrant for services	​	​	—	​	​	1,350
Stock-based compensation expense	​	​	817	​	​	523
Interest income	​	​	(524)	​	​	(462)
Provision for income taxes	​	​	870	​	​	930
Other income, net	​	​	(204)	​	​	(455)
Severance and related charges	​	​	75	​	​	223
Adjusted EBITDA	​	$	2,689	​	$	5,017
Adjusted EBITDA margin	​	​	12%	​	​	21%

​

​

​

​

​

​

​

​

7

​

eGain Corporation

Other GAAP to Non-GAAP Supplemental Financial Information

(in thousands)

(unaudited)

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

Three Months Ended September 30,

​

Growth Rates

​

Constant Currency Growth Rates [1]

​

​

2026

​

2025

​

​

​

​

​

​

Revenue:

​ ​ ​

​

​

​

​

​

​

​

​

​

​

​

GAAP SaaS

​

$

20,842

​

$

21,900

​

​

(5%)

​

​

(5%)

GAAP professional services

​

​

1,026

​

​

1,608

​

​

(36%)

​

​

(36%)

Total GAAP Revenue

​

$

21,868

​

$

23,508

​

​

(7%)

​

​

(7%)

​

​

​

​

​

​

​

​

​

​

​

​

​

Cost of Revenue:

​ ​ ​

​

​

​

​

​

​

​

​

​

​

​

GAAP SaaS

​

$

4,648

​

$

4,171

​

​

​

​

​

​

Non-GAAP SaaS

​

$

4,648

​

$

4,171

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

GAAP professional services

​

$

1,300

​

$

1,660

​

​

​

​

​

​

Add back:

​

​

​

​

​

​

​

​

​

​

​

​

Stock-based compensation

​

​

(153)

​

​

(95)

​

​

​

​

​

​

Non-GAAP professional services

​

$

1,147

​

$

1,565

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

GAAP total cost of revenue

​

$

5,948

​

$

5,831

​

​

​

​

​

​

Add back:

​

​

​

​

​

​

​

​

​

​

​

​

Stock-based compensation

​

​

(153)

​

​

(95)

​

​

​

​

​

​

Non-GAAP total cost of revenue

​

$

5,795

​

$

5,736

​

​

1%

​

​

1%

​

​

​

​

​

​

​

​

​

​

​

​

​

Gross Profit:

​

​

​

​

​

​

​

​

​

​

​

​

Non-GAAP SaaS

​

$

16,194

​

$

17,729

​

​

​

​

​

​

Non-GAAP professional services

​

​

(121)

​

​

43

​

​

​

​

​

​

Non-GAAP gross profit

​

$

16,073

​

$

17,772

​

​

(10%)

​

​

(10%)

​

​

​

​

​

​

​

​

​

​

​

​

​

Operating expenses:

​

​

​

​

​

​

​

​

​

​

​

​

GAAP research and development

​

$

7,410

​

$

7,315

​

​

​

​

​

​

Add back:

​

​

​

​

​

​

​

​

​

​

​

​

Stock-based compensation expense

​

​

(385)

​

​

(230)

​

​

​

​

​

​

Non-GAAP research and development

​

$

7,025

​

$

7,085

​

​

(1%)

​

​

1%

​

​

​

​

​

​

​

​

​

​

​

​

​

GAAP sales and marketing

​

$

4,774

​

$

4,029

​

​

​

​

​

​

Add back:

​

​

​

​

​

​

​

​

​

​

​

​

Stock-based compensation expense

​

​

(171)

​

​

(111)

​

​

​

​

​

​

Non-GAAP sales and marketing

​

$

4,603

​

$

3,918

​

​

17%

​

​

18%

​

​

​

​

​

​

​

​

​

​

​

​

​

GAAP general and administrative

​

$

2,043

​

$

3,500

​

​

​

​

​

​

Add back:

​

​

​

​

​

​

​

​

​

​

​

​

Issuance of common stock warrant for services

​

​

—

​

​

(1,350)

​

​

​

​

​

​

Stock-based compensation expense

​

​

(108)

​

​

(87)

​

​

​

​

​

​

Non-GAAP general and administrative

​

$

1,935

​

$

2,063

​

​

(6%)

​

​

(6%)

​

​

​

​

​

​

​

​

​

​

​

​

​

GAAP operating expenses

​

$

14,227

​

$

14,844

​

​

​

​

​

​

Add back:

​

​

​

​

​

​

​

​

​

​

​

​

Issuance of common stock warrant for services

​

​

—

​

​

(1,350)

​

​

​

​

​

​

Stock-based compensation expense

​

​

(664)

​

​

(428)

​

​

​

​

​

​

Non-GAAP operating expenses

​

$

13,563

​

$

13,066

​

​

4%

​

​

5%

​

​

​

​

[1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.

8

Filing Exhibits & Attachments

4 documents

Press Releases

• EX-99.1 EX-99.1 437.0 KB

Other Documents

• EX-101 EX-101.SCH 2.8 KB
• EX-101 EX-101.LAB 15.0 KB
• EX-101 EX-101.PRE 10.1 KB