eGain Named a Visionary in the 2024 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Rhea-AI Summary
eGain (NASDAQ: EGAN) has been named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center. The evaluation, published on December 11, 2024, assessed 12 vendors based on 15 criteria focusing on Completeness of Vision and Ability to Execute.
The company's Customer Engagement Suite features three main components: AI Knowledge Hub, Conversation Hub, and Analytics Hub, all built on a composable experience platform powered by Conversational and Generative AI. The solution includes recent innovations like eGain AI Agent and offers flexible deployment models such as Innovation in 30 Days™ and SafeSwitch™.
Positive
- Recognition as a Visionary in the 2024 Gartner Magic Quadrant
- Successfully met inclusion requirements among select group of 12 vendors
- Recent launch of eGain AI Agent showing continued innovation
Negative
- None.
News Market Reaction 1 Alert
On the day this news was published, EGAN declined 1.42%, reflecting a mild negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
Evaluation based on Completeness of Vision and Ability to Execute
SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria.
Powered by Conversational and Generative AI and built on a trusted knowledge foundation, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs—AI Knowledge Hub, Conversation Hub, and Analytics Hub—built on a composable experience platform.
“We are pleased to be named a Visionary in the Gartner report,” said Ashu Roy, eGain CEO. “Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days™ and SafeSwitch™.”
Gartner clients can click here to access the report.
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About eGain
eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit www.eGain.com for more info.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain Media Contact
Press@egain.com
FAQ
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