Egain Corp Stock Price, News & Analysis

eGain (NASDAQ: EGAN) announced that a fast-growing online retailer is using its cloud platform for digital customer engagement. The retailer faced challenges in meeting customer demand and previously deployed a limited virtual assistant. By using eGain’s Virtual Assistant through the Innovation in 30 Days program, the retailer enhanced its customer service capabilities, with chatbots handling up to 90% of customer inquiries. eGain’s Advisor Desktop also enables seamless interactions for agent-assisted chats. The retailer plans to expand this solution across additional brands and digital channels.

eGain (NASDAQ: EGAN) released a survey highlighting major consumer frustrations with legacy IVR systems. Conducted among 500 respondents, the findings revealed that 88% view IVRs as insufficiently intelligent. Notably, 60% frequently opted to speak with human agents, often enduring long wait times. The survey, based on data collected in early 2021, indicates a pressing need for modernization in customer service systems. eGain's SmartIVR™ aims to address these issues, enabling clients to redirect over 30% of calls to digital services shortly after implementation.

eGain (NASDAQ: EGAN) announced its participation in upcoming investor conferences in March 2021. The Jefferies Enterprise Communications Summit features a fireside chat on March 10th at 11:00 am PT, along with one-on-one investor meetings. Additionally, eGain will hold 1x1 meetings at the 33rd Annual Roth Conference on March 16th. These events will allow eGain management to connect with institutional investors, promoting the company's innovative customer engagement solutions powered by AI and digital transformation.

eGain and GreenPath Financial Wellness have launched the Virtual Financial Coach, an AI-driven tool for automated financial counseling. This digital solution, deployable by financial institutions, offers personalized advice 24/7 to assist users with financial goals such as improving credit scores and managing debt. The initiative aims to address the growing need for financial guidance, particularly post-COVID-19, where many Americans face financial challenges. Currently in pilot with over 40 partners, early feedback highlights the tool's effectiveness and user-friendly approach.

eGain (EGAN) reported fiscal 2021 Q2 results with SaaS revenue of $16.2 million, reflecting a 15% increase year-over-year. Total revenue rose 6% to $19.2 million. Subscription gross margin improved to 82% (+400 basis points), while total gross margin reached 76% (+500 basis points). GAAP net income was $1.6 million ($0.05 per share), down from $2.0 million ($0.06 per share) a year ago. For Q3 FY2021, eGain expects SaaS revenue of $15.8 million to $16.3 million and a GAAP net loss of up to $1.5 million.

eGain (NASDAQ: EGAN) will release its fiscal 2021 second quarter financial results on February 10, 2021. This announcement will take place after the market closes, followed by a conference call held by CEO Ashu Roy and CFO Eric Smit at 2:00 p.m. PT (5:00 p.m. ET). Investors can access the live call and subsequent replay via the company's website.

eGain specializes in providing omnichannel customer engagement solutions, focusing on digital transformation powered by AI and analytics.

eGain (NASDAQ: EGAN) announced its participation in the 23rd Annual Needham Virtual Growth Conference on January 12, 2021, at 3:30 pm ET. The presentation will be accessible via the company’s investor relations webpage, with virtual one-on-one meetings scheduled throughout the day. eGain specializes in omnichannel customer engagement solutions, leveraging AI and analytics to facilitate digital transformation for its clients. Interested parties can contact eGain or their Needham representative for additional meeting arrangements.

eGain (NASDAQ: EGAN) reported its fiscal 2021 Q1 results for the period ending September 30, 2020, showing a 29% increase in SaaS revenue to $16 million year over year. Total revenue rose 11% to $19.1 million, while GAAP net income was $2 million, up from $1.2 million in the previous year. The company anticipates Q2 SaaS revenue of $15.2 to $15.6 million, indicating 8% to 11% growth. eGain continues to leverage its digital-first platform amid increasing demand for contactless engagement solutions.

eGain (NASDAQ: EGAN) announced the launch of eGain Smart IVR™, a cutting-edge solution designed to enhance IVR customer engagement. Highlighting a survey where 84% of consumers expressed dissatisfaction with traditional IVR systems, eGain aims to modernize these systems by incorporating digital connectivity and AI-driven customer support. Key features include integration with the eGain Messaging Hub™, consistent AI-powered query resolution, and optimization of omnichannel customer journeys. The Smart IVR solution is positioned as a cost-effective way for businesses to upgrade their self-service experience.