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eGain Corporation develops AI-powered knowledge management and customer experience automation software for enterprise customer service. Its updates center on the eGain AI Knowledge Hub, AI Agent, Conversation Hub, and SaaS services that help organizations govern knowledge, automate customer interactions, and support agents across service channels.
Recurring news themes include quarterly financial results, product launches such as AI Agent IVA, Agentic Studio, and eGain Evaluator, integrations with enterprise AI and customer-service platforms, and industry-specific offerings for areas such as retail banking. Company announcements also cover executive and innovation roles tied to AI, knowledge management, and customer experience strategy.
eGain Corporation (NASDAQ: EGAN) announced that its eGain Knowledge Hub™ has achieved ServiceNow Built On Now certification. This designation confirms the solution's capability to enhance contact center operations by integrating AI-driven knowledge management within the ServiceNow platform. With this integration, eGain aims to improve agent efficiency and reduce training times by providing contextual, AI-guided assistance. According to Gartner, 84% of contact center agents find existing tools unhelpful, highlighting the need for innovative solutions like eGain's.
eGain (NASDAQ: EGAN) will announce its fiscal 2022 second quarter financial results on February 3, 2022, after market close. Following this, an investor conference call led by CEO Ashu Roy and CFO Eric Smit will occur at 2:00 p.m. PT (5:00 p.m. ET). Interested parties can access the call via dial-in or through a live and archived webcast on the company's website. The details regarding participation and replay options are outlined in the press release.
eGain Corporation (NASDAQ: EGAN) achieved FedRAMP authorization sponsored by the Internal Revenue Service (IRS), marking a significant step in enhancing secure cloud services for government agencies. FedRAMP promotes the adoption of secure cloud technologies, enabling agencies to leverage cost-effective solutions for modernizing taxpayer experiences. eGain's comprehensive cloud platform offers digital-first solutions powered by AI and analytics, uniquely positioned to transform citizen engagement. CEO Ashu Roy expressed gratitude towards the IRS and emphasized the importance of government digitalization under the Biden administration.
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eGain Corporation (NASDAQ: EGAN) announced that its eGain Knowledge Hub has been accredited by Five9 and integrated into the Five9 Agent Desktop Plus. This AI-driven solution enhances agent performance by providing proactive knowledge and conversational guidance, leading to improved customer service outcomes. The partnership aims to support agents working in hybrid or remote environments. eGain's technology leverages machine learning and analytics to deliver context-aware responses, thus optimizing training time and compliance adherence.
eGain (NASDAQ: EGAN) will participate in the Benchmark Company Discovery One-on-One Virtual Investor Conference on December 2, 2021, from 8:00 a.m. to 4:30 p.m. ET. The event will facilitate one-on-one meetings with institutional investors, showcasing approximately 50 companies to over 150 attendees. For scheduling, contact the conference coordinators or eGain’s investor relations team.
eGain Corporation (NASDAQ: EGAN) announced that BT Consumer, a key client, won the KM Reality Award during the KMWorld Connect Conference 2021. This award celebrates organizations that effectively implement knowledge management practices, demonstrating clear business benefits. BT Consumer, serving over 30 million customers, is recognized for its leadership in knowledge management practices, which are supported by upper management and defined metrics. The award highlights BT's innovative approach in the communications sector, contributing positively to its operational success.
eGain (NASDAQ: EGAN) reported its fiscal 2022 Q1 results, revealing total revenue of $21.5 million, marking a 13% year-over-year increase. SaaS revenue surged by 20% to $19.2 million. Despite a GAAP net income of $551,000 ($0.02 per share), down from $2.0 million ($0.06 per share) in 2021, non-GAAP net income rose to $2.7 million ($0.08 per share). The company anticipates Q2 revenue between $21.9 million and $22.3 million, while projecting a GAAP net loss of up to $3.6 million. Cash flow from operations improved to $7.2 million, with cash and equivalents at $70.4 million.
eGain (NASDAQ: EGAN) announced its participation in three investor conferences in November 2021. These include the Berenberg U.S. CEO Conference on November 10, Craig-Hallum 12th Annual Alpha Select Conference on November 16, and Roth 10th Annual Technology Event on November 18. Management will conduct virtual one-on-one meetings with institutional investors, which can be scheduled through the hosting firms or via MKR Investor Relations. eGain focuses on knowledge-powered customer engagement solutions, enhancing customer journeys through AI and analytics.