Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (NASDAQ: EGAN) is a software publisher in the information sector that focuses on AI CX automation and knowledge management. This news page aggregates announcements, press releases, and updates where eGain describes how its AI Knowledge Hub, AI Agent, and related offerings are being adopted by enterprises and how the business is evolving.
Recent news highlights deployments of the eGain AI Knowledge Hub™ and eGain AI Agent™ at organizations such as SELCO Community Credit Union, Oregon Community Credit Union, and Achmea. These releases describe how financial institutions and insurance groups are using eGain’s platform to create a single source of truth for employees, modernize knowledge management, and support thousands of users across contact centers and enterprise functions.
Investors and observers can also find financial news on this page, including quarterly earnings announcements where eGain reports revenue split between SaaS and professional services, discusses metrics related to its AI Knowledge Hub business, and provides guidance for upcoming quarters and fiscal years. The company uses these releases to explain its use of non-GAAP measures such as adjusted EBITDA and non-GAAP net income, along with reconciliations to GAAP results.
Product and platform updates form another key category of EGAN news. eGain has announced offerings such as eGain Composer™, a modular AI knowledge development platform for developers, and eGain AI Agent 2™ with Assured Actions for omnichannel customer experience automation. News items describe technical capabilities like Trusted Knowledge, hybrid AI reasoning, content lifecycle management, and quality assurance services such as PrismEval.
In addition, regulatory and corporate governance developments are reported through news and related SEC filings, including changes to stock repurchase programs, warrant issuances to strategic investors, updates to bylaws and codes of ethics, and details about annual stockholder meetings. For anyone tracking EGAN, this page provides a centralized view of how the company communicates its strategy, customer wins, financial performance, and product evolution over time.
eGain Corporation (NASDAQ: EGAN) has launched its eGain Knowledge Hub™ on the SAP Store, enhancing customer service for remote agents. This innovative solution integrates with SAP Service Cloud, providing agents with contextual knowledge and AI-driven guidance. The platform addresses a surge in customer inquiries, improving compliance and reducing training needs. eGain aims to bolster agent efficiency by leveraging comprehensive analytics and machine learning to optimize knowledge adoption.
eGain (NASDAQ: EGAN) will announce its fiscal 2021 fourth quarter and full year financial results on September 1, 2021, after market close. A conference call and webcast will follow at 2:00 p.m. PT (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit. The call can be accessed via eGain's investor website or by dialing in. An audio replay will be available shortly after the call. eGain specializes in automating customer engagement through AI-driven, omnichannel solutions that optimize customer journeys.
eGain (NASDAQ: EGAN) announces increased adoption of its Virtual Financial Coach since launching in March 2021, with 25 credit unions now utilizing the platform. Positive user feedback indicates 85% of users find their personalized coaching plans achievable, while 88% value the coaching experience. This AI-powered solution provides continuous financial advice and enables credit unions to offer tailored, expert support to their members, aiming to enhance financial health.
eGain (NASDAQ: EGAN) announced its participation in the Oppenheimer Virtual 24th Annual Technology, Internet & Communications Conference on August 9, 2021, at 11:55 am PT. During this event, management will hold virtual one-on-one meetings with investors throughout the day. A live audio webcast of the presentation will be available at this link or on eGain's investor relations webpage. For more information or to schedule a meeting, interested parties can contact MKR Investor Relations.
eGain (NASDAQ: EGAN) announced positive preliminary results for fiscal 2021, ending June 30, 2021. SaaS revenue is projected to exceed $66.4 million, marking an increase of at least 17% year-over-year. Total revenue is also expected to surpass $77.9 million, a rise of at least 7%. GAAP net income is anticipated to exceed $5.3 million, or $0.16 per share. The company reported strong cash flow, anticipated to close the year with around $63 million in cash and no debt. Final results will be disclosed on September 1, 2021.
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eGain (NASDAQ: EGAN) announced virtual meetings with investors during the 7th Annual ROTH Virtual London Conference, scheduled from June 21st to June 23rd, 2021. This offers investors a chance to engage directly with management. To schedule a meeting or learn more, interested parties are encouraged to contact ROTH representatives or MKR Investor Relations. Further details and registration can be found at this link.
eGain provides omnichannel customer engagement solutions powered by AI and analytics, facilitating digital transformation for brands.
eGain (NASDAQ: EGAN) announced that its Cloud platform has achieved HITRUST Certified status for information security. This certification signifies compliance with industry regulations and effective risk management. eGain joins an elite group of organizations worldwide recognized for this achievement, demonstrating adherence to comprehensive security controls. With a focus on meeting complex compliance and privacy requirements, eGain aims to protect sensitive data through established standards. This recognition emphasizes eGain's commitment to industry best practices in information risk management.
eGain (NASDAQ: EGAN) has been selected by the Family Court of the State of Delaware for their virtual assistance and live chat needs. This initiative aims to enhance access to justice for families and children in Delaware, especially during COVID-19 restrictions. eGain will provide the Family Court with its Virtual Assistant and SuperChat solutions, ensuring citizen queries are addressed promptly despite reduced onsite staff. Ashu Roy, CEO of eGain, emphasized the importance of modern technology in meeting citizen expectations for government services.
eGain (NASDAQ: EGAN) will host virtual meetings with investors on June 2, 2021, during the 18th Annual Craig-Hallum Institutional Investor Virtual Conference. This event highlights eGain’s commitment to enhancing omnichannel customer engagement solutions. Interested parties can schedule meetings through their Craig-Hallum representatives or by contacting MKR Investor Relations at egan@mkr-group.com. eGain offers AI-driven digital transformation solutions to create exceptional customer experiences.
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