Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (NASDAQ: EGAN) is a software publisher in the information sector that focuses on AI CX automation and knowledge management. This news page aggregates announcements, press releases, and updates where eGain describes how its AI Knowledge Hub, AI Agent, and related offerings are being adopted by enterprises and how the business is evolving.
Recent news highlights deployments of the eGain AI Knowledge Hub™ and eGain AI Agent™ at organizations such as SELCO Community Credit Union, Oregon Community Credit Union, and Achmea. These releases describe how financial institutions and insurance groups are using eGain’s platform to create a single source of truth for employees, modernize knowledge management, and support thousands of users across contact centers and enterprise functions.
Investors and observers can also find financial news on this page, including quarterly earnings announcements where eGain reports revenue split between SaaS and professional services, discusses metrics related to its AI Knowledge Hub business, and provides guidance for upcoming quarters and fiscal years. The company uses these releases to explain its use of non-GAAP measures such as adjusted EBITDA and non-GAAP net income, along with reconciliations to GAAP results.
Product and platform updates form another key category of EGAN news. eGain has announced offerings such as eGain Composer™, a modular AI knowledge development platform for developers, and eGain AI Agent 2™ with Assured Actions for omnichannel customer experience automation. News items describe technical capabilities like Trusted Knowledge, hybrid AI reasoning, content lifecycle management, and quality assurance services such as PrismEval.
In addition, regulatory and corporate governance developments are reported through news and related SEC filings, including changes to stock repurchase programs, warrant issuances to strategic investors, updates to bylaws and codes of ethics, and details about annual stockholder meetings. For anyone tracking EGAN, this page provides a centralized view of how the company communicates its strategy, customer wins, financial performance, and product evolution over time.
eGain (NASDAQ: EGAN) announced its participation in three investor conferences this November, focusing on providing one-on-one meetings with institutional investors. The conferences include the ROTH Technology Virtual Conference on November 11, the Benchmark Technology 1x1 Investor Virtual Conference on November 12, and the Craig-Hallum Alpha Select Virtual Conference on November 17. eGain's solutions support digital transformation for major brands, emphasizing customer engagement through AI and analytics.
eGain (NASDAQ: EGAN) announced a partnership with a global automaker to enhance customer engagement through unified messaging and automation. The automaker aims to simplify service interactions via digital channels, starting with SMS. eGain's AI-driven customer service functionalities and omnichannel platform, compatible with Cisco WebEx CCE™ and Microsoft Dynamics™ 365, were key factors in the selection. Additionally, eGain will assist in modernizing the automaker's IVR experience, allowing for efficient customer service through chatbot assistance and live chat escalation.
eGain (NASDAQ: EGAN) will report its fiscal 2021 Q1 financial results on November 10, 2020, after market close. The announcement will be followed by an investor conference call at 2:00 p.m. PT (5:00 p.m. ET) with CEO Ashu Roy and CFO Eric Smit. Investors can access the live conference and replay via eGain's website. eGain specializes in omnichannel customer engagement solutions, leveraging AI and analytics to enhance digital transformation for brands.
eGain (NASDAQ: EGAN) has achieved “in process” status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. This milestone indicates that eGain is collaborating with the Internal Revenue Service (IRS) to secure FedRAMP Authorization, enabling governments to utilize its cloud-based customer engagement solutions.
The FedRAMP program streamlines the security assessment process for cloud services, allowing government agencies to adopt secure digital solutions. CEO Ashu Roy expressed optimism about enhancing digital transformation for public agencies.
eGain (NASDAQ: EGAN) announced its participation in two investor conferences this September: the D.A. Davidson 19th Annual Virtual Software and Internet Conference on September 9 and the Jefferies Virtual Software Conference on September 15 at 1:30 PM PT. eGain management will hold virtual one-on-one meetings with institutional investors during these events. Interested parties can schedule meetings through the sponsoring firms or MKR Investor Relations. Live webcasts for these presentations are accessible via eGain's investor relations site.
eGain (NASDAQ: EGAN) will announce its fiscal 2020 fourth quarter and full year financial results after market close on September 2, 2020. An investor conference call will follow at 2:00 p.m. PT (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit. Investors can access the live call through a dial-in or via the webcast. eGain provides customer engagement solutions aimed at digital transformation, leveraging AI and analytics to enhance client experiences. For more information, visit egain.com.
eGain (NASDAQ: EGAN) announced that a leading omnichannel retailer is utilizing its self-service solutions to enhance customer experience. Rapid implementation allowed the retailer to quickly expand digital self-service during the pandemic, with eGain's virtual assistant resolving 45% of customer inquiries effectively. The digital-first platform improves efficiency for contact center agents, who adapted with zero training. CEO Ashu Roy emphasized the importance of enabling contactless commerce and delivering quick value through AI-powered solutions.
eGain (NASDAQ: EGAN) announced preliminary financial results for Q4 and fiscal year 2020, highlighting a record SaaS revenue of $15.3 to $15.5 million, a 32% to 34% increase YoY. Total revenue is projected between $18.7 and $19.0 million, up 11% to 13%. GAAP net income is estimated at $1.9 to $2.2 million ($0.06 to $0.07 per share), while non-GAAP net income ranges from $2.4 to $2.7 million ($0.07 to $0.08 per share). Despite uncertain economic conditions due to COVID-19, eGain expresses optimism due to increasing demand for digital customer engagement solutions.
eGain (NASDAQ: EGAN) announced management's participation in the Oppenheimer 23rd Annual Technology, Internet & Communications virtual conference on August 11, 2020, at 1:00 PM ET. They will also hold one-on-one investor meetings on August 11th and 12th. For scheduling, investors can contact their Oppenheimer representative or MKR Investor Relations. A live webcast and replay of the chat will be available on eGain's investor relations website. eGain specializes in customer engagement solutions to enhance digital transformation for leading brands.
eGain (NASDAQ: EGAN) reported that chatbots scored the lowest in customer satisfaction among digital service options during COVID-19. A survey by Dimensional Research revealed that 57% of consumers were frustrated with inconsistent answers from chatbots compared to human agents. Notably, 80% of consumers increased their use of digital customer service channels, particularly among Millennials (92%) and Gen Z (87%). eGain CEO Ashu Roy emphasized the need for chatbots to be easy, smart, and connected to address contact center challenges.
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