Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (NASDAQ: EGAN) is a software publisher in the information sector that focuses on AI CX automation and knowledge management. This news page aggregates announcements, press releases, and updates where eGain describes how its AI Knowledge Hub, AI Agent, and related offerings are being adopted by enterprises and how the business is evolving.
Recent news highlights deployments of the eGain AI Knowledge Hub™ and eGain AI Agent™ at organizations such as SELCO Community Credit Union, Oregon Community Credit Union, and Achmea. These releases describe how financial institutions and insurance groups are using eGain’s platform to create a single source of truth for employees, modernize knowledge management, and support thousands of users across contact centers and enterprise functions.
Investors and observers can also find financial news on this page, including quarterly earnings announcements where eGain reports revenue split between SaaS and professional services, discusses metrics related to its AI Knowledge Hub business, and provides guidance for upcoming quarters and fiscal years. The company uses these releases to explain its use of non-GAAP measures such as adjusted EBITDA and non-GAAP net income, along with reconciliations to GAAP results.
Product and platform updates form another key category of EGAN news. eGain has announced offerings such as eGain Composer™, a modular AI knowledge development platform for developers, and eGain AI Agent 2™ with Assured Actions for omnichannel customer experience automation. News items describe technical capabilities like Trusted Knowledge, hybrid AI reasoning, content lifecycle management, and quality assurance services such as PrismEval.
In addition, regulatory and corporate governance developments are reported through news and related SEC filings, including changes to stock repurchase programs, warrant issuances to strategic investors, updates to bylaws and codes of ethics, and details about annual stockholder meetings. For anyone tracking EGAN, this page provides a centralized view of how the company communicates its strategy, customer wins, financial performance, and product evolution over time.
eGain (NASDAQ: EGAN) announced preliminary financial results for Q4 and fiscal year 2020, highlighting a record SaaS revenue of $15.3 to $15.5 million, a 32% to 34% increase YoY. Total revenue is projected between $18.7 and $19.0 million, up 11% to 13%. GAAP net income is estimated at $1.9 to $2.2 million ($0.06 to $0.07 per share), while non-GAAP net income ranges from $2.4 to $2.7 million ($0.07 to $0.08 per share). Despite uncertain economic conditions due to COVID-19, eGain expresses optimism due to increasing demand for digital customer engagement solutions.
eGain (NASDAQ: EGAN) announced management's participation in the Oppenheimer 23rd Annual Technology, Internet & Communications virtual conference on August 11, 2020, at 1:00 PM ET. They will also hold one-on-one investor meetings on August 11th and 12th. For scheduling, investors can contact their Oppenheimer representative or MKR Investor Relations. A live webcast and replay of the chat will be available on eGain's investor relations website. eGain specializes in customer engagement solutions to enhance digital transformation for leading brands.
eGain (NASDAQ: EGAN) reported that chatbots scored the lowest in customer satisfaction among digital service options during COVID-19. A survey by Dimensional Research revealed that 57% of consumers were frustrated with inconsistent answers from chatbots compared to human agents. Notably, 80% of consumers increased their use of digital customer service channels, particularly among Millennials (92%) and Gen Z (87%). eGain CEO Ashu Roy emphasized the need for chatbots to be easy, smart, and connected to address contact center challenges.
eGain (NASDAQ: EGAN) announced a collaboration with a financial services client leveraging its digital engagement solutions to enhance customer and agent experiences. The client, unable to integrate various products, selected eGain for its unified capabilities. In just ten weeks, eGain deployed its Virtual Assistant, SuperChat, and Cobrowse functionalities, achieving over 50% resolution of customer queries and 81% for IT inquiries. The virtual assistant has processed over 2 million interactions in the past year, showcasing eGain's potential in transforming customer engagement through AI.
eGain (NASDAQ: EGAN) announced support for Google’s Business Messages through its eGain Messaging Hub. This enhancement allows contact centers to manage the lifecycle of Google’s Business Messages, integrating interactions for a holistic customer view. Key features include customer messaging on Android devices, AI-driven routing, guided conversations with virtual assistants, and analytics for operational efficiency. CEO Ashu Roy emphasized the necessity of messaging for customer engagement, highlighting the hub's ease of integration with messaging platforms.
eGain (NASDAQ: EGAN) announced it will hold virtual investor meetings on June 24 and 25, 2020, as part of the 6th Annual ROTH Virtual London Conference. eGain is a leader in omnichannel customer engagement solutions, utilizing AI, analytics, and virtual assistance to enhance customer experiences. The company's solutions support digital transformation for major brands. For more information, visit http://www.egain.com.
eGain (NASDAQ: EGAN) announced that a leading US health insurer has selected its eGain AI Knowledge solution to enhance customer service. The solution addresses the complex challenges faced by health insurance representatives, who often deal with vast amounts of conflicting information.
eGain's platform will enable thousands of agents to efficiently resolve customer queries related to health plans, claims, billing, and more, leveraging data from the company's CRM and billing systems for personalized guidance. CEO Ashu Roy emphasized the necessity of AI-driven knowledge solutions for managing the increasing complexity in health insurance.
eGain (NASDAQ: EGAN) has announced enhancements to its messaging capabilities, launching its Bring Your Own Bot (BYOB)™ architecture. This allows enterprises to integrate proprietary and third-party bots into their messaging workflows, improving customer engagement through automated processes. The eGain Messaging Hub provides a comprehensive solution that includes interactive experiences, AI-powered routing, and guided conversations to assist customers effectively. The innovations aim to consolidate messaging tools and enhance operational efficiency across enterprises.
eGain (NASDAQ: EGAN), a leader in digital-first customer engagement solutions, announced CFO Eric Smit will host virtual meetings with investors on June 10, 2020, during the Stifel 2020 Virtual Cross Sector Insight Conference. eGain delivers comprehensive customer engagement solutions powered by AI, virtual assistance, knowledge, and analytics, facilitating digital transformation for major brands. For more details on eGain's offerings, visit egain.com.
eGain (NASDAQ: EGAN) announced that Say Insurance has selected its eGain Cobrowse solution for enhancing digital member service and engagement. Say Insurance, a subsidiary of Shelter Insurance, operates in several U.S. states, aiming to simplify the insurance purchasing experience. The cobrowsing tool allows customer service agents to assist customers in real-time on any website, boosting onboarding rates significantly. eGain's CEO highlighted the potential for increased customer satisfaction.
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