eGain Announces Solve 26 London: Premier Conference on AI-Powered Knowledge Management for Customer Experience Automation
Rhea-AI Summary
eGain (NASDAQ: EGAN) announced Solve 26 London, a two-day conference on May 6-7, 2026 at the Sofitel London Heathrow focused on AI-powered knowledge management for customer experience automation.
The event features Global 2000 customer success stories, product innovations (AI Knowledge Hub, AI Agent, Composer), and three hands-on workshops (AI Knowledge Method, Agentic AI, Developer). Attendance is complimentary with registration but seats are limited.
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News Market Reaction – EGAN
In the Jan 22 session, EGAN gained 1.93%, reflecting a mild positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
Historical Context
| Date | Event | Sentiment | 24h Move | Catalyst |
|---|---|---|---|---|
| Jan 20 | Customer expansion win | Positive | -1.0% | Rogue Credit Union expanded enterprise deployment of eGain Knowledge + AI and AI Agent. |
| Jan 13 | New client win | Positive | -2.5% | SELCO Community Credit Union selected AI Knowledge Hub and AI Agent for 500 staff. |
| Dec 18 | Large deployment deal | Positive | +3.3% | Achmea chose AI Knowledge Hub and AI Agent for 21,000 users and 26,000 documents. |
| Nov 18 | Customer win | Positive | -1.1% | Oregon Community Credit Union adopted AI Knowledge Hub and AI Agent to improve service. |
| Nov 13 | Conference participation | Neutral | -24.8% | Company presented at Roth conference and reiterated ARR growth and EBITDA margin. |
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
Recent AI/customer wins often saw weak or negative next-day reactions, with 3 of 4 positive AI adoption announcements followed by price declines, while one large deployment (Achmea) aligned positively.
Over the last few months, eGain has reported multiple AI-driven customer and product milestones. Credit unions such as Rogue and SELCO expanded or adopted the AI Knowledge Hub and AI Agent platforms, while Achmea initiated a large deployment covering 21,000 users and consolidating over 26,000 documents. Oregon Community Credit Union also selected the platform, and management highlighted 23% ARR growth and a 21% EBITDA margin at a technology conference. Despite generally positive fundamentals, price reactions have been mixed and often negative on AI-related news.
Key Terms
AI-powered knowledge management technical
CX automation technical
AI-powered search technical
AI-generated analysis. How Rhea-AI works. Not financial advice.
Two-Day Event Features Global 2000 Customer Success Stories, Product Innovations, and Hands-On Workshops on Delivering Trusted AI at Scale
SUNNYVALE, Calif., Jan. 22, 2026 (GLOBE NEWSWIRE) -- eGain Corporation, a leading provider of AI-powered knowledge management and customer experience solutions, today announced Solve 26 London, a premier conference exploring how enterprises are leveraging AI-powered knowledge to drive measurable business outcomes and successful AI implementations at scale. The event will take place May 6-7, 2026, at the Sofitel London Heathrow.
As enterprises grapple with the AI productivity paradox—where significant AI investments fail to deliver ROI—Solve 26 London addresses the critical missing link: trusted, AI-powered knowledge management. The conference will showcase how leading organizations are building the essential foundation for CX automation success through proven frameworks, real-world implementations, and innovative technologies.
"Trusted knowledge is the cornerstone of successful AI deployment," said Ashu Roy, CEO of eGain Corporation. "Solve 26 London brings together the practitioners, technologies, and methodologies that are transforming how Global 2000 companies automate customer experiences while maintaining accuracy, compliance, and measurable ROI. This is where theory meets practice."
Conference Highlights Include:
Customer Success Stories: Executives from leading enterprises will share how they've leveraged AI-powered knowledge automation to reduce service costs by up to
Product Innovations: Attendees will gain expert insights into eGain's solutions and new releases, including:
- AI Knowledge Hub – eGain's award-winning solution for integrating siloed enterprise content and delivering automated trusted knowledge
- AI Agent – Agentic solutions powered by trusted knowledge, executing assured actions and delivering automated customer journeys
- Composer – Tools for composing and configuring agentic flows that deliver accurate, compliant answers and experiences
Hands-On Learning: Three dedicated workshops will provide practical, implementation-focused training:
- AI Knowledge Method Workshop
- Agentic AI Workshop
- Developer Workshop
On the first day (May 6), attendees will hear a keynote address from eGain CEO Ashu Roy, customer showcases, product overviews, new product releases, and interactive product demonstrations.
On the Day 2 (May 7), attendees can attend workshops with deep-dive, hands-on experience in eGain’s AI-powered knowledge management tools, methods, and platforms.
"We were really impressed by the eGain platform, particularly the native capabilities around AI-powered search and content creation, the out-of-the-box integrations with Zendesk, Salesforce and SharePoint," said Stacy Young, Senior Manager at EE, an eGain customer and previous Solve conference speaker.
Attendance at Solve 26 London is complimentary with registration, but seats are limited. To register or learn more about the event, visit: https://www.egain.com/egain-solve-26-london/
About eGain
eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of expertise, eGain helps enterprises integrate siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain's solutions to transform customer service, reduce costs, and achieve successful AI implementations at scale. For more information, visit www.egain.com.
Media Contact:
press@egain.com
