SELCO Community Credit Union Selects eGain AI Knowledge Hub™ and eGain AI Agent™ to Transform Internal Knowledge Management
Rhea-AI Summary
eGain (NASDAQ: EGAN) announced on Jan 13, 2026 that SELCO Community Credit Union selected eGain AI Knowledge Hub and eGain AI Agent to centralize enterprise knowledge for ~500 employees. SELCO will migrate SharePoint procedures into eGain's platform, integrate knowledge into the Genesys agent desktop, and use AssistGPT-powered authoring, analytics, and content-health features to improve onboarding, compliance visibility, and operational consistency.
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News Market Reaction
On the day this news was published, EGAN declined 2.50%, reflecting a moderate negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
Market Reality Check
Peers on Argus
Sector peers such as ASUR (-2.47%), MAPS (-2.97%), and DMRC (-7.69%) were generally down, while SMRT was slightly up (0.56%). Momentum scanner only flagged one peer (XTKG, -4.18%), indicating stock-specific rather than sector-wide dynamics before this news.
Historical Context
| Date | Event | Sentiment | Move | Catalyst |
|---|---|---|---|---|
| Dec 18 | AI customer win | Positive | +3.3% | Achmea selected AI Knowledge Hub and AI Agent for large-scale deployment. |
| Nov 18 | AI customer win | Positive | -1.1% | Oregon Community Credit Union chose AI Knowledge Hub and AI Agent. |
| Nov 13 | Conference participation | Neutral | -24.8% | Management met investors at Roth conference, reiterated AI growth metrics. |
| Nov 12 | Earnings release | Positive | +0.0% | Reported Q1 FY2026 revenue growth, higher margins, and strong cash flow. |
| Nov 04 | Earnings preview | Neutral | -1.5% | Announced upcoming Q1 FY2026 results and investor call details. |
AI customer wins have produced mixed reactions, while broader AI/product announcements have sometimes seen muted or negative moves.
Over the last few months, eGain has combined solid fundamentals with increasing AI traction. On Nov 12, 2025, it reported Q1 FY2026 revenue of $23.5M and AI Knowledge Hub ARR of $45.9M, with a 21% adjusted EBITDA margin and strong cash generation. Subsequent AI-focused wins with Oregon Community Credit Union and Achmea, plus conference participation, underscored growing adoption of its AI Knowledge Hub and AI Agent. The SELCO announcement continues this pattern of AI-driven customer deployments in financial services.
Market Pulse Summary
This announcement adds SELCO as another financial-services client using eGain’s AI Knowledge Hub and AI Agent, supporting about 500 employees and integrating with the Genesys desktop. It follows earlier AI deployments at Oregon Community Credit Union and Achmea, reinforcing traction for eGain’s AI platform in regulated financial environments. Investors may watch for disclosed deal sizes, adoption metrics, and how repeated wins translate into sustained revenue growth and renewals over time.
AI-generated analysis. Not financial advice.
SUNNYVALE, Calif., Jan. 13, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that SELCO Community Credit Union has selected the eGain AI Knowledge Hub and AI Agent software to modernize its enterprise knowledge management and empower employees across the organization.
SELCO's mission is to support the financial well-being, service excellence, and community impact of its members across Oregon. As part of its ongoing commitment to operational excellence, SELCO recognized the need for a true enterprise knowledge management platform that would serve as a single source of truth for its approximately 500 employees.
Unified Enterprise Knowledge Platform
SELCO selected eGain AI Knowledge Hub following a comprehensive RFI-driven evaluation. The credit union team unanimously selected eGain as their top choice due to clear differentiation as a purpose-built enterprise knowledge management platform with robust content governance and analytics capabilities.
The solution will support users across contact center, branch, lending, operations, and back-office teams. Knowledge will be delivered directly within the Genesys agent desktop, providing a consistent "pane of glass" for employees without disrupting existing workflows. SELCO will also leverage eGain’s advanced authoring capabilities powered by AssistGPT for content creation, summarization, and refinement, along with built-in knowledge analytics and content health insights.
Driving Operational Excellence
SELCO’s SharePoint-based procedures will be migrated into eGain's unified AI Knowledge Hub as structured, governed knowledge articles organized by role and function. This approach will eliminate version-control issues, improve compliance visibility through usage and search analytics, accelerate onboarding, and establish a scalable foundation for future AI-driven automation and agent assistance.
"Our commitment to service excellence starts with empowering our employees with accurate, accessible knowledge," said Dan Bilderback, SELCO’s Director of Talent Development. "eGain's AI Knowledge Hub provides exactly what we needed—a true enterprise platform that will serve as our single source of truth, helping us streamline employee onboarding, improve operational consistency, and establish a foundation for AI-driven capabilities that will benefit members and team members."
"Employee productivity suffers when knowledge is fragmented across multiple systems with no clear source of truth," said Ashu Roy, eGain CEO. "SELCO recognized that simply enhancing SharePoint would not address their operational and compliance challenges. Our AI Knowledge Hub delivers exactly what they need—a purpose-built enterprise platform with governance, intelligent search, and AI-powered authoring that transforms how employees access and create knowledge. We're proud to partner with SELCO in their journey toward operational excellence and sustainable knowledge management."
About eGain
eGain AI Knowledge Hub and AI Agent help improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.
About SELCO Community Credit Union
Founded 90 years ago by a group of fiscally minded teachers, Springfield-based SELCO Community Credit Union today serves more than 150,000 members as one of the largest and longest-standing Oregon-based credit unions. A not-for-profit, federally insured, member-driven financial cooperative with more than
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FAQ
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