Oregon Community Credit Union Selects eGain AI Knowledge Hub™ and eGain AI Agent™ to Elevate Customer Service
eGain (NASDAQ: EGAN) announced on November 18, 2025 that Oregon Community Credit Union (OCCU) has selected eGain AI Knowledge Hub and eGain AI Agent to modernize knowledge management and elevate member service.
The deployment will support over 700 users, include AI Agent for Contact Center integrated with Genesys, and aims to improve authoring, governance, compliance, onboarding time, and agent productivity.
eGain (NASDAQ: EGAN) ha annunciato il 18 novembre 2025 che Oregon Community Credit Union (OCCU) ha selezionato eGain AI Knowledge Hub e eGain AI Agent per modernizzare la gestione della conoscenza e migliorare il servizio agli associati.
L'implementazione supporterà oltre 700 utenti, includerà un AI Agent per il Contact Center integrato con Genesys e mira a migliorare l'autonomia di creazione, la governance, la conformità, i tempi di onboarding e la produttività degli agenti.
eGain (NASDAQ: EGAN) anunció el 18 de noviembre de 2025 que Oregon Community Credit Union (OCCU) ha seleccionado eGain AI Knowledge Hub y eGain AI Agent para modernizar la gestión del conocimiento y elevar la calidad del servicio a los miembros.
La implementación dará soporte a más de 700 usuarios, incluirá un AI Agent para el Centro de Contacto integrado con Genesys y tiene como objetivo mejorar la autoría, la gobernanza, el cumplimiento, el tiempo de incorporación y la productividad de los agentes.
eGain (NASDAQ: EGAN)은 2025년 11월 18일에 Oregon Community Credit Union (OCCU)가 eGain AI Knowledge Hub와 eGain AI Agent를 선택하여 지식 관리의 현대화와 구성원 서비스 향상을 추진한다고 발표했습니다.
배포는 700명 이상의 사용자를 지원하고, Genesys와 통합된 콜센터용 AI 에이전트를 포함하며, 콘텐츠 작성, 거버넌스, 컴플라이언스, 온보딩 시간, 에이전트 생산성 향상을 목표로 합니다.
eGain (NASDAQ: EGAN) a annoncé le 18 novembre 2025 que l'Oregon Community Credit Union (OCCU) a sélectionné eGain AI Knowledge Hub et eGain AI Agent pour moderniser la gestion des connaissances et améliorer le service aux membres.
Le déploiement prendra en charge plus de 700 utilisateurs, inclura un AI Agent pour le centre de contact intégré à Genesys, et vise à améliorer l'élaboration, la gouvernance, la conformité, les délais d’intégration et la productivité des agents.
eGain (NASDAQ: EGAN) gab am 18. November 2025 bekannt, dass Oregon Community Credit Union (OCCU) eGain AI Knowledge Hub und eGain AI Agent ausgewählt hat, um das Wissensmanagement zu modernisieren und den Servicestandard für Mitglieder zu erhöhen.
Die Implementierung wird über 700 Benutzer unterstützen, einen AI Agent für das Contact Center integriert mit Genesys umfassen und zielt darauf ab, das Verfassen, die Governance, die Compliance, die Onboarding-Zeit und die Produktivität der Agenten zu verbessern.
eGain (NASDAQ: EGAN) أعلن في 18 نوفمبر 2025 أن جمعية Oregon Community Credit Union (OCCU) اختارت eGain AI Knowledge Hub و eGain AI Agent لتحديث إدارة المعرفة ورفع مستوى خدمة الأعضاء.
سيتم دعم أكثر من 700 مستخدم في النشر، وسيشمل AI Agent لمركز الاتصال مدمجاً مع Genesys، وتهدف إلى تحسين التأليف والحوكمة والامتثال ووقت التوظيف وإنتاجية الوكلاء.
- Enterprise client win: Oregon Community Credit Union selected eGain
- Deployment will support over 700 users
- Includes AI Agent for Contact Center integrated with Genesys
- Expected to reduce onboarding time and boost authoring efficiency
- None.
Insights
OCCU selected eGain's AI knowledge and agent platform to standardize knowledge and support ~700 users, aiming to improve service efficiency.
eGain provides a unified AI Knowledge Hub and AI Agent that will be used by contact-center staff and enterprise users to centralize answers and reduce onboarding time for new agents. The move targets operational inefficiencies by replacing fragmented knowledge sources with a single platform accessible across branches and portals.
Key dependencies include successful integration with the contact-center platform (Genesys), the quality and governance of the knowledge corpus, and user adoption across all roles. Risks arise if content migration or search relevance lags, or if change management does not achieve broad usage; those factors will determine realized efficiency gains.
Watch for three measurable milestones over the next 6–12 months: rollout completion and live usage by the stated ~700 users, reductions in new-agent onboarding time, and improvements in contact-center answer-finding speed or compliance metrics. These metrics will show whether the purchase produces the operational benefits the organization intends.
SUNNYVALE, Calif., Nov. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that OCCU || Oregon Community Credit Union has selected the eGain AI Knowledge Hub and AI Agent software to enhance its service delivery and member experience.
OCCU’s mission is to make a difference in the lives of its employees, members, and the communities it serves. As part of its ongoing commitment to exceptional member service, the credit union's leadership recognized the need to modernize its knowledge management system to improve operational inefficiencies.
Comprehensive Enterprise Solution
OCCU selected eGain AI Knowledge Hub for its open architecture and well-defined AI strategy, driven from a unified platform that met the credit union's requirements. The solution will support over 700 users, including contact center representatives using AI Agent for Contact Center for Genesys, and enterprise users accessing portals customized for corporate and branch employees.
Elevated Experience and Results
OCCU's integrated enterprise-wide AI Knowledge Hub approach will enable the organization to optimize authoring and governance procedures, thereby improving compliance and operational efficiency, as well as enhancing the user experience across the contact center and enterprise teams. The solution is expected to increase efficiency by allowing technical writers to dedicate more effort toward strategic initiatives and reduce the overall onboarding time for new agents.
“At OCCU, we believe our employees are our greatest asset. By equipping them with the tools and resources they need to work efficiently and effectively, we strengthen our ability to fulfill our vision of ‘Enriching Lives’,” said Kirsten Simmons, SVP of People Development. "eGain's unified AI Knowledge Hub and AI Agent software will transform how our users across the organization access and deliver information. By streamlining knowledge management and empowering our team members with instant, contextual answers, we can focus on what matters most—delivering exceptional service to our members while improving operational efficiency and compliance."
"Member service fails when agents cannot find a consolidated source of trusted answers," said Ashu Roy, eGain CEO. "OCCU saw an opportunity to empower its service teams by unifying knowledge, paving the way for greater efficiency and stronger member support. Our AI Knowledge Hub and AI Agent deliver exactly what they need—enterprise-wide access to trusted, contextual answers that improve both employee productivity and member experience. We are proud to partner with OCCU in their quest for operational excellence and exceptional member service."
About eGain
eGain AI Knowledge Hub and AI Agent help improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.
About OCCU
OCCU is a not-for-profit financial cooperative with more than
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FAQ
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