8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (NASDAQ: EGHT) reported record second-quarter fiscal 2027 revenue of $192.0 million, up 4% from the same period last year. Service revenue rose 5% to $187.8 million in the quarter ended September 30, 2026. GAAP net income increased to $3.4 million from $0.8 million, while GAAP gross margin fell to 60% from 65%. Operating cash flow rose to $13.1 million from $8.8 million.
8x8 raised its fiscal 2027 outlook, forecasting total revenue of $750 million–$770 million and operating cash flow of $49 million–$54 million. Third-quarter total revenue is expected at $188 million–$192 million. Debt principal was $309.4 million at September 30, versus $323.9 million at fiscal 2026 year-end. Another $12.5 million term-loan repayment in early October left $95.0 million outstanding on that loan. The company is pursuing refinancing ahead of its August 2027 maturity.
8x8 (NASDAQ: EGHT) reported a 232% year-over-year increase in customer adoption of its AI solutions in its Q2 FY27 momentum update. Paid AI customer adoption also rose over 40% quarter over quarter. The customer base for 8x8 Engage, its customer experience solution for frontline and non-desk workers, grew more than 163% year over year and nearly 20% quarter over quarter.
Interactions through its communication APIs, which connect applications to communications services, increased 32% from Q2 FY26 to Q2 FY27. Messaging interactions grew more than 122%, while voice interactions increased nearly 43% over the same period. Product updates included Customer 360 interaction histories in Agent Workspace, AI Studio agents running across multiple channels, and JourneyIQ voice-interaction timelines.
8x8 (EGHT) has earned Microsoft certification for its session border controller technology supporting both Direct Routing and Operator Connect for Teams calling.
The technology connects Microsoft Teams to the public telephone network. 8x8 operates the infrastructure itself, without a third-party infrastructure provider, and offers licensed telephone-network replacement services in 57 countries. The company says removing third-party gateways and added middleware costs gives it more pricing flexibility. Certified services are available to channel partners, with partner onboarding expanding through the fourth quarter of 2026.
8x8 (NASDAQ: EGHT) has released updates to its customer experience platform focused on carrying customer context across conversations.
Customer 360 brings interaction history into one agent view, with sentiment and topic insights where speech analytics is in place. AI Studio agents can run across voice, SMS, WhatsApp, 8x8 Work and web without rebuilding for each channel. JourneyIQ is now available on the 8x8 App Store to display voice interactions across the platform. Other updates include a Salesforce Chrome extension as Open CTI is phased out, company-number caller ID for Engage users, and verified business messaging in Singapore through Singtel.
8x8 (EGHT) appointed Boris Grinshpun as Global Vice President, Product Management, effective October 12, 2026, to lead its global product management organization. His responsibilities cover the product roadmap and execution across unified communications, contact center and communications platform services. The company said the appointment supports its effort to accelerate AI-powered customer and employee experiences.
Grinshpun brings more than 20 years of enterprise technology experience and most recently served as Vice President of Product Portfolio at NiCE. Independent directors on 8x8's Compensation Committee approved an inducement award of 550,000 restricted stock units. The award vests over three years, subject to his continued employment or other association with 8x8 or its subsidiaries.
8x8 (NASDAQ: EGHT) will present at the LD Micro Conference in Los Angeles on October 21, 2026. The presentation is scheduled for 10:00 am Pacific Time/1:00 pm Eastern Time and will be webcast through the company's investor relations website. An archived webcast will be available within 24 hours after the live event concludes and remain available for 90 days.
8x8 (EGHT) will release its second-quarter fiscal 2027 financial results after the market closes on November 4, 2026. The company will discuss the results on a conference call that day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). A webcast audio archive will remain available on its investor relations website for 90 days following the call.
8x8 (EGHT) named Jamie Snaddon Senior Vice President and Chief Strategy Officer and Nerea Gandarias Managing Director of EMEA. Both appointments are effective immediately. Snaddon reports to CEO Samuel Wilson in the newly created role and will evaluate growth opportunities and help prioritize initiatives and investments. Gandarias succeeds Snaddon in leading Europe, the Middle East, and Africa, having served as Global Vice President of Field and Channel Marketing and UK Country Lead.
8x8 (EGHT) supplied the communications platform used by Australian retailer Doors Plus to consolidate contact centre and store operations. Channel partner Reliance Communications led the implementation, completed in three months, and provides ongoing support.
Doors Plus reported a 50% reduction in communications costs, consolidation from two platforms to one, and elimination of recurring support issues. The retailer uses 8x8 Contact Center for customer care, 8x8 Engage across its showroom network, and 8x8 Work for internal communications.
8x8 (EGHT) received four Stevie Awards in the 2026 International Business Awards, including a Gold award for its Professional Services team.
The team won Technology Team of the Year. Chuck Emmette, global vice president of professional services, received Silver for Customer Service Executive of the Year. Tim Volking, vice president of technical services and support, received two Silver awards: Business Technology Executive of the Year and Communication Technology Executive of the Year.
The program received entries from organizations in 82 nations and territories.