8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (EGHT) supplied the communications platform used by Australian retailer Doors Plus to consolidate contact centre and store operations. Channel partner Reliance Communications led the implementation, completed in three months, and provides ongoing support.
Doors Plus reported a 50% reduction in communications costs, consolidation from two platforms to one, and elimination of recurring support issues. The retailer uses 8x8 Contact Center for customer care, 8x8 Engage across its showroom network, and 8x8 Work for internal communications.
8x8 (EGHT) received four Stevie Awards in the 2026 International Business Awards, including a Gold award for its Professional Services team.
The team won Technology Team of the Year. Chuck Emmette, global vice president of professional services, received Silver for Customer Service Executive of the Year. Tim Volking, vice president of technical services and support, received two Silver awards: Business Technology Executive of the Year and Communication Technology Executive of the Year.
The program received entries from organizations in 82 nations and territories.
8x8 (EGHT) named Indonesian-based Fazpass its 2026 Reseller Partner of the Year – CPaaS, highlighting a six-year alliance focused on secure, multi-channel authentication and customer engagement for enterprises across Southeast Asia.
The collaboration has enabled WhatsApp-based authentication and omnichannel messaging for more than 50 enterprise brands, including IKEA, inDrive, Fore Coffee, TransJakarta, Paxel, and UBS Gold. Fazpass combines regional market expertise with 8x8's CPaaS infrastructure to deliver user verification at scale via WhatsApp, SMS, and other channels, supporting transactional notifications and mobile-first customer engagement across the region.
8x8 (EGHT) released results of a July 2026 global survey of 2,501 CIOs and CTOs on AI accountability, governance, and data sovereignty.
The research shows that 52% of technology leaders hold the CIO accountable when an AI agent makes an error, far more than customer service leadership (16%) or legal/compliance teams (6%). 82% of respondents say AI infrastructure location matters in vendor selection, with 30% calling it the primary factor and 52% one of several critical considerations, reflecting rising data sovereignty concerns tied to regulations such as GDPR, HIPAA, and CCPA. Only 9% believe no single platform can meet their needs, yet vendor consolidation is constrained mainly by migration cost and complexity (30%), regulatory or data residency issues (24%), vendor lock-in (16%), and internal politics and stakeholder alignment (15%). The report positions communications infrastructure as an emerging governance layer for AI.
8x8 (EGHT) will host an investor webcast on September 9, 2026 to review recent product innovations, including 8x8 AI Studio, and its long-term financial model.
The event will feature the CEO, CTO, and CFO and will be available via online stream, with an audio archive accessible for 90 days.
8x8 (NASDAQ: EGHT) reports that customer interactions powered by 8x8 AI Studio have grown nearly 9x since early availability in April 2026. Organizations across more than a dozen industries are building and deploying AI agents in production on the 8x8 Platform for CX using natural language, with consumption-based pricing.
According to 8x8, AI Studio now supports GDPR compliance and HIPAA-readiness, unifies agents across channels such as voice, SMS, WhatsApp and web, and adds caller memory, live AI assistance in 8x8 Contact Center, app-embedded agents with single sign-on, and partner-focused features like consolidated invoicing and shared credit pools.
8x8 (NASDAQ: EGHT) reported that customer interactions powered by 8x8 AI Studio have increased nearly 450% since April 2026 while in open beta. Organizations across more than a dozen industries are building and deploying AI agents in production on the 8x8 Platform for CX using natural-language configuration and consumption-based pricing.
8x8 AI Studio now supports GDPR compliance and HIPAA-readiness, adds unified multi-channel deployment (voice, SMS, WhatsApp, 8x8 Work, web), caller memory, AI assistance within 8x8 Contact Center, and app-access capabilities. The service remains in early access for 8x8 customers with no additional licensing and a free tier for building and testing agents.
8x8 (NASDAQ: EGHT) announced a partnership with voice AI provider Krisp, adding AI-powered noise cancellation, voice isolation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX.
The integration is available for 8x8 Contact Center and 8x8 Work, aiming to deliver clearer voice interactions across office, home, and remote environments. According to 8x8, joint customers can improve interaction clarity, support global communication in 60+ languages, and generate higher-quality audio data for transcripts, summaries, sentiment analysis, quality scoring, and compliance processes, all within existing 8x8 communications workflows.
8x8 (NASDAQ: EGHT) launched a new four-tier partner program for its direct resell channel on August 6, 2026, aligning partner recognition with customer growth and retention as well as new business. The tiers—Authorized, Silver, Gold, and Platinum—offer tier-based financial rewards, full access to 8x8 support teams, and monthly performance dashboards that track outcomes such as expansion and retention. 8x8 also created the role of global director of strategic programs, promoting Maryam House to elevate partner feedback and work with channel leadership to drive partner results.
8x8 (NASDAQ: EGHT) reported record first-quarter fiscal 2027 revenue, with total revenue up 5% year over year to $190.2 million and service revenue up 5% to $185.3 million for the quarter ended June 30, 2026.
GAAP gross margin declined to 61% (from 66%), while non-GAAP gross margin fell to 62% (from 68%). GAAP operating income rose to $4.4 million and non-GAAP operating income to $18.9 million. GAAP net loss narrowed to $1.2 million; non-GAAP net income increased to $13.6 million. Operating cash flow improved to $17.0 million. Total debt was $309.4 million and cash, cash equivalents, and restricted cash were $92.3 million after a $14.5 million term-loan principal payment.
8x8 highlighted growing adoption of its AI-driven CX platform, introduced new products such as 8x8 Pulse, Resolve, and AI Routing, announced leadership changes, and issued second-quarter and full-year fiscal 2027 guidance.