8X8 Inc Stock Price, News & Analysis

8x8 (NASDAQ: EGHT) announced implementation of ISO/IEC 27018, the international privacy standard for protecting personally identifiable information (PII) in public cloud environments.

The company said the standard adds controls for access, use, transparency and incident response and was integrated into its certified ISMS alongside ISO/IEC 27001, ISO/IEC 27017, SOC 2 and HIPAA mapping. 8x8 highlighted benefits for regulated industries including reduced compliance risk, faster vendor onboarding, greater transparency, and a privacy-by-design cloud platform.

8x8 (NASDAQ: EGHT) announced AI and omnichannel enhancements to the 8x8 Platform for CX that aim to speed issue resolution, reduce handoffs, and simplify frontline workflows.

Key updates include real-time AI voice summaries that log details into 8x8 or external CRMs, AI post-call transcription in 8x8 Work, expanded messaging channels (including Viber), new WhatsApp carousel templates, and strengthened shared-device security for Android with role-based access and centralized management.

These features are presented as improving first-contact resolution, agent efficiency, customer engagement, and secure retail device workflows.

8x8 (NASDAQ: EGHT) announced investor-event participation for the third fiscal quarter of 2026, including a presentation at the Wells Fargo 9th Annual TMT Summit on Tuesday, November 18, 2025 at 8:45 AM PT / 11:45 AM ET, and one-on-one meetings at Needham 6th Annual Tech Week on Thursday, November 20, 2025.

The Wells Fargo presentation will be webcast; a live link and archived webcast will be available at the company investor relations site. The archived webcast will be posted within 24 hours after the live event and will remain available for 90 days.

8x8 (NASDAQ: EGHT) reported accelerating AI adoption in Q2 FY26 (period ended Sept. 30, 2025), driven by voice-led automation, omnichannel messaging, and platform innovations.

Key metrics include 8x8 Intelligent Customer Assistant contracts +59% YoY, AI interactions +167% YoY, voice AI interactions +592% YoY (>81% of AI interactions), and communication API interactions +24% YoY. The company introduced native transcription, workforce management, live voice summarization, and real-time active calls reporting to improve agent productivity and CX efficiency.

The release cautions that forward-looking statements involve risks that could affect growth, revenues, and profitability.

8x8 (NASDAQ: EGHT) announced native SIP support and direct sales for widely deployed Mitel SIP desk phones, enabling Mitel users to access the 8x8 platform while preserving existing hardware investments.

Key benefits highlighted include plug-and-play provisioning, lower upfront costs, maintained voice quality for mission-critical use, and access to 8x8 unified CX features and AI. The integration is available globally now for select Mitel models, with U.S. customers able to upgrade or purchase new phones.

8x8 (NASDAQ: EGHT) is embedding Workforce Management (WFM) as a standard capability in every 8x8 Contact Center package at no additional cost. The native WFM begins rolling out in mid-November 2025 and is designed for fast deployment without professional services or complex configuration.

Built for cross-channel scheduling, real-time agent visibility, reusable shift templates, and agent self-service, the feature aims to replace spreadsheets, reduce third-party contracts, and accelerate time to value. Customers can later upgrade to an advanced paid WFM package as needed.

8x8 (NASDAQ: EGHT) urged Congress to reform the Universal Service Fund (USF) as the contribution factor hits a record 38.1% for Q4 2025. The company said the USF—an $8 billion program that supports rural broadband, telehealth, and schools—was built on interstate and international voice revenues that have shrunk nearly 50% since 2015, while broadband demand has grown. 8x8 submitted comments to a bipartisan Senate working group and published a white paper proposing to include broadband services in the contribution base to stabilize funding and share responsibility across the digital economy.

8x8 executives have met with lawmakers to push for modernization to preserve affordable internet access for rural and low-income communities.

8x8 (NASDAQ: EGHT) published a UK Streetview survey (Oct 16, 2025) showing strong consumer preference for human customer support. 83% of UK respondents prefer speaking with a real person and only 4% prefer chatbots for urgent issues. When cost savings were offered, over 30% said they'd use AI-driven service instead; London showed the largest shift at 45%. Opinions on personalised replica voices were mixed: 43% opposed and 28% in favor, with highest acceptance (48%) among 25–34 year olds. 8x8 positions its AI-enhanced CX platform as augmenting agents rather than replacing them, combining UC, contact center, and CPaaS to boost speed, personalization, and efficiency.