Welcome to our dedicated page for 8X8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8X8 stock.
8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (NASDAQ: EGHT) has been named a 2026 MetriStar Top Provider for CPaaS by Metrigy, based on its Customer Experience MetriCast 2026 study of 1,437 companies. 8x8 was also recognised as a Top Provider for CCaaS, reflecting strong scores in CSAT improvement, revenue growth, reliability, and no-code/low-code quality.
8x8 (NASDAQ: EGHT) highlighted how UK universities face intense Clearing pressure, with more than 80,000 pupils expected to call in an eight-hour window and around £2bn in tuition fees at stake. 8x8-supported universities reportedly answered calls in under 8 seconds versus waits above 18 minutes elsewhere.
The University of Worcester handled 3,325 Clearing calls with an average 32-second wait, and under 10 seconds on the busiest day. 8x8 also underlined its AI, security, and privacy-by-design commitments for its CX platform.
8x8 (NASDAQ: EGHT) announced 8x8 AI Routing, an intelligent, organization-wide customer interaction routing engine. It uses real-time and historical data, including transcripts, sentiment, and prior history, to suggest agent skills, maintain proficiency levels, and match each interaction to the best available resource across channels and departments.
The platform offers exportable audit trails explaining each routing decision, one-click setup with automated skill configuration, and integration with 8x8 Intelligent Customer Assistant, 8x8 AI Studio, IVRs, and third-party bots. 8x8 AI Routing is available now for select 8x8 customers and supports phased rollout from a single queue.
8x8 (NASDAQ:EGHT) expanded 8x8 AI Studio with real-time voice translation across 13 languages, now in early availability. The platform also adds multi-LLM model selection (Claude, Gemini, Grok, ChatGPT), one-click connectors to 15+ enterprise apps, IVR-to-AI call-flow conversion, voice-driven agent building, and an embeddable web widget.
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8x8 (NASDAQ:EGHT) won Gold in the AI category at The Drum Awards for Marketing Americas for its "The Power of You" brand campaign. The June 4, 2026 award is described as one of the highest honors in global marketing and the campaign’s eighth industry recognition since its August 2025 launch.
The campaign, developed with agency Optimism BH, highlights real 8x8 customers, using cinematic visuals and generative AI. A key moment was a Times Square screening of customer Genelle Chamberlain’s film, shown to approximately 220,000 daily visitors.
8x8 (NASDAQ:EGHT) introduced 8x8 Pulse, a conversational intelligence solution built on its native conversational data foundation. The platform captures and unifies business conversations across calls, meetings, chats, email, and tickets, linking them with CRM, telemetry, and financial context to provide traceable, searchable insights where work happens.
8x8 Pulse can be used as a standalone workspace, within Salesforce, the Chrome browser, and 8x8 Work, and via email digests. It is in early availability for select customers, with 8x8 emphasizing governance, security, and privacy-by-design for AI and data protection.
8x8 (NASDAQ:EGHT) launched 8x8 Resolve, a mobile-first critical communications and incident management solution for the largely deskless workforce. The platform sends alerts across SMS, voice, WhatsApp, and the 8x8 Work app, with AI-powered workflows, automated escalation, and a complete, exportable audit trail.
8x8 Resolve targets incident managers, IT, and business continuity teams in sectors like healthcare, retail, logistics, and utilities, and is currently available for select 8x8 customers.
8x8 (NASDAQ: EGHT) will participate in the Evercore Global TMT Conference in San Francisco during the first quarter of fiscal 2027.
The company’s presentation is scheduled for Tuesday, June 2, 2026 at 1:45 p.m. PT / 4:45 p.m. ET and will be accessible via webcast.
8x8 (NASDAQ: EGHT) announced its 2026 Partner Award winners, honoring top-performing channel partners across nine categories and three regions: North America, EMEA, and ANZ.
Awards are based on total bookings, year-over-year growth, and net-new customer acquisitions for the fiscal year ended March 31, 2026.