8X8 Inc Stock Price, News & Analysis

8x8 (NASDAQ: EGHT) has announced significant enhancements to its integrated customer experience (CX) platform, focusing on compliance, security, and operational efficiency. The updates span across 8x8 Contact Center, 8x8 Engage, 8x8 Work, and communication APIs.

Key innovations include integration with MNET CoreAccess+ for financial services security, SMS keyword filtering for compliance, AI-powered Smart Assist with conversation intelligence for agent coaching, multilingual chat summarization, and the new JourneyAPI for comprehensive customer interaction tracking. The platform also introduces customizable CRM Integration Profiles for Salesforce, Microsoft Dynamics, Zendesk, NetSuite, and Zoho.

8x8 (NASDAQ: EGHT) has revealed significant performance differences in university clearing processes between institutions using their customer experience platform and those that don't. During the critical A-level results period, while some students faced wait times exceeding three hours at non-8x8 universities, institutions using 8x8's platform achieved remarkable efficiency with average wait times of just six seconds.

The data showed that 80% of call volume occurred on results day, with 8x8-supported universities managing to process calls in under eight minutes compared to over 16-minute averages at other institutions. Some 8x8 universities even achieved total call handling times of under two minutes, demonstrating significant efficiency in managing the clearing process for students seeking university placements.

8x8 (NASDAQ: EGHT) has unveiled significant AI-powered innovations across its 8x8 Platform for CX to address the growing customer experience gap. According to Metrigy research, while 76% of businesses believe their service is improving, only 36% of consumers agree.

The platform updates include expanded omnichannel support with digital channel integration for SMS, WhatsApp, RCS, webchat, and Facebook Messenger through 8x8 Engage. Notable features include native Viber messaging support, Meltwater social listening integration, and 8x8 Social Connect for enhanced social engagement. The company has also introduced 8x8 SecurePay for PCI-compliant payments and 8x8 Intelligent Customer Assistant with Knowledge AI capabilities for improved self-service options.

8x8 (NASDAQ: EGHT) has announced a strategic partnership with MNET through its SellWith8 tier of the 8x8 Technology Partner Ecosystem. The collaboration integrates MNET's CoreAccess+ middleware with the 8x8 Platform for CX, enabling secure, real-time access to core financial systems like Jack Henry, Fiserv, and Corelation.

The integration allows financial institutions to deliver enhanced customer experiences through faster authentication, smarter self-service, and seamless handoffs between bots and agents while maintaining security and compliance standards. The partnership specifically targets banks and credit unions, offering purpose-built solutions that combine front-end engagement with back-end data for personalized customer service.

8x8 Inc. (NASDAQ: EGHT) has launched 8x8 Social Connect, a new retail-focused solution that transforms social media engagement into direct sales opportunities. Built on the 8x8 Platform for CX, the solution integrates Meltwater Social Listening with 8x8 Contact Center to help retailers convert social conversations into transactions and manage customer service efficiently.

The launch addresses critical market trends, with 75% of e-commerce traffic coming from mobile devices, 83% of customers expecting immediate responses, and 74% showing higher purchase likelihood with personalized engagement. The solution enables real-time social media monitoring, seamless transition to private chats via RCS, and secure payment processing through 8x8 SecurePay.

8x8 (NASDAQ: EGHT) has launched a groundbreaking AI-powered brand campaign called 'The Power of You', departing from traditional enterprise marketing by featuring real customers as protagonists. The campaign showcases IT leaders and CX professionals in cinematic scenarios created through generative AI, highlighting their achievements using 8x8's integrated business communications platform.

The initial rollout features two customer stories: Chris Gensmantel, CIO at LSH Auto, and Genelle Chamberlain, IT Manager at PrimeSource, portrayed in dramatic scenarios like monster truck driving and human cannonball acts. The campaign, developed with Barrett Hofherr and 1st Ave, will be distributed across digital, social, and live events throughout the year, coinciding with 8x8 Day.

8x8 Inc. (NASDAQ: EGHT) reported significant growth in AI adoption across its Customer Experience (CX) platform for Q1 FY26. The company saw a 75% year-over-year increase in customer contracts for its Intelligent Customer Assistant, with voice AI interactions growing 7X year-over-year.

Key achievements include 150% growth in AI interactions, 39% increase in API customer interactions, and SMS interactions rising 35% year-over-year. The company introduced several AI-powered enhancements, including Smart Assist with Conversation Intelligence, PCI-compliant payments, and Knowledge AI integration.

Notable customer wins include a national university implementing contact center support for 2,000 employees and strategic deployments of SMS APIs by major retail and construction technology companies in Asia-Pacific.

8x8 (NASDAQ: EGHT) reported strong Q1 FY2026 financial results, marking a return to year-over-year growth. The company achieved total revenue of $181.4 million and service revenue of $176.3 million, up from $178.1 million and $172.8 million respectively in Q1 FY2025.

Key financial highlights include GAAP operating income of $0.6 million, non-GAAP operating profit of $16.3 million, and cash flow from operations of $11.9 million. The company maintained strong liquidity with $82.2 million in cash and equivalents. During the quarter, 8x8 returned $1.8 million to shareholders through share repurchases and prepaid $15.0 million of its 2024 Term Loan.

The company introduced several platform innovations, including 8x8 Verif8, expanded Operator Connect coverage to 50 countries, and launched new AI-driven features. For FY2026, 8x8 projects total revenue between $706-720 million and service revenue of $685-700 million.

8x8 (NASDAQ: EGHT) has released a new survey revealing significant challenges in UK public sector customer service. The study shows that 75% of UK consumers frequently fail to reach the right department for urgent matters, with 31% abandoning calls within 10 minutes.

Healthcare providers (35%), national government agencies (33%), and local councils (31%) now surpass banks (28%) as the top sources of customer frustration due to long wait times. The survey also found that 70% of Brits expect text message responses within 5 minutes, while 53% still prefer calling for urgent issues. Women reported notably higher frustration with healthcare wait times (41%) compared to men (28%).

The findings come amid projected declines in local government technology spending, potentially exacerbating current service issues. 8x8 emphasizes the need for organizations to modernize their contact center strategies with AI, intelligent routing, and automated solutions.