8X8 Inc Stock Price, News & Analysis

8x8 (NASDAQ: EGHT) has been recognized as one of Newsweek's Global Most Loved Workplaces 2025, securing the 69th position among the top 100 companies worldwide. The company, which provides an integrated platform for customer and employee experience including Contact Center, Unified Communications, and CPaaS solutions, was evaluated through the Love of Workplace Index by Best Practice Institute. The assessment involved surveys of over two million employees globally, leadership interviews, and analysis of various external factors. 8x8 was notably the only company in its category to make the list. The recognition was based on key factors including team collaboration, future optimism, shared values, mutual respect, growth opportunities, well-being, inclusion, and overall workplace experience.

8x8 (NASDAQ: EGHT) has elevated Creovai to its exclusive SoldBy8 tier within the 8x8 Technology Partner Ecosystem. This partnership integrates Creovai's AI-powered real-time agent guidance and conversation intelligence with 8x8 Contact Center platform.

The integration offers key benefits including faster agent responses through real-time guidance, increased operational efficiency via task automation, AI-powered quality assurance, and accelerated agent onboarding. Joint customers will benefit from a streamlined experience with single contract, unified billing, and centralized support.

This partnership aims to help contact centers improve agent productivity, reduce operational costs, and scale customer experience while avoiding the complexity of fragmented technology stacks.

8x8 (NASDAQ: EGHT) has been awarded the Singapore Business Review (SBR) International Business Awards 2025 for its CPaaS solutions. The company's integrated Platform for CX combines Contact Center, Unified Communication, and CPaaS solutions to deliver personalized customer experiences. 8x8 is expanding its presence in the Asia-Pacific region by enhancing its contact center capabilities with AI-powered automation and self-service tools.

The company's CPaaS offerings include SMS, RCS business messaging, voice, and video interaction capabilities, along with built-in authentication and fraud prevention features. This recognition follows 8x8's recent achievements at the 2025 Stevie Awards for customer service and innovation excellence.

8x8 (NASDAQ: EGHT) reports significant growth in its AI-powered CX solutions for Q4 FY2025. The company's Intelligent Customer Assistant adoption increased 62% year-over-year, with voice AI interactions growing 74.8% quarter-over-quarter. Notable achievements include AI interactions rising 260% YoY, an industry-leading transcription error rate of 3.43%, and communication API customer interactions growing 39% across channels. The platform secured several major customer wins, including deployments supporting thousands of users across various industries. New AI features include Custom Dictionary for improved transcription accuracy, AI Chat Summarization, and Real-Time Agent Assistance. The company's integrated platform combines Contact Center, Unified Communication, and Communications APIs to enhance customer experience and operational efficiency.

8x8, Inc. (NASDAQ: EGHT), a leading integrated Platform for CX provider, has announced its participation in several upcoming investor events for Q1 FY2026. The company will attend the B. Riley Annual Institutional Investor Conference (May 21, 2025), Bank of America Securities Global Technology Conference (June 4, 2025), Rosenblatt 5th Annual Technology Summit: The Age of AI (June 10, 2025), and Mizuho Technology Conference 2025 (June 11, 2025).

A presentation is scheduled at the Bank of America Securities event for June 4 at 8:40 am PT/11:40 am ET. The presentation will be webcast and available through the company's investor relations website, with the archived version accessible for 90 days after the event.

8x8 (NASDAQ: EGHT) reported its Q4 and fiscal year 2025 results, showing mixed performance. In Q4, total revenue was $177.0 million with service revenue at $171.6 million, representing a slight decline from the previous year. For FY2025, total revenue decreased 2% to $715.1 million. The company achieved GAAP operating income of $15.2 million in FY2025, a significant improvement from a loss of $27.6 million in FY2024. Cash flow from operations was strong at $64 million for FY2025. The company's performance was impacted by declining revenue from former Fuze customers, though core 8x8 service revenue grew nearly 5% year-over-year. Management expects Q1 FY2026 service revenue between $170-175 million and total revenue of $175-182 million, with FY2026 total revenue projected at $702-724 million.

A new report by Cavell Group and 8x8 (NASDAQ: EGHT) reveals significant challenges in the UK public sector's digital transformation journey. The study found that over 80% of organizations plan to change their contact center provider within two years. Key findings show that traditional communication channels remain dominant, with email (74%), phone (68%), and face-to-face (66%) leading, while 31% struggle with disconnected platforms. The report highlights that 47% expect increased AI adoption policies within three years, and 74% must boost integration with other government bodies by 2030. Sector-specific challenges include data security in healthcare, outdated tools in education, digital transformation costs in local government, and fragmented communications in housing associations.

8x8 (NASDAQ: EGHT) has strengthened its presence in Ireland by becoming a Gold corporate sponsor of the Customer Contact Management Association (CCMA) Ireland for 2025. This partnership connects 8x8 with CCMA's network of over 2,000 CX leaders and 500 contact centres, representing a significant commitment to Ireland's customer experience sector, which employs more than 60,000 professionals.

As part of the agreement, 8x8 will participate in the upcoming 2025 CCMA Conference in May, presenting alongside Irish clients on 'Enhancing CX in a Digital First World.' The company will also sponsor the 2025 Irish Contact Centre & Shared Services Awards in November. The partnership includes digital content sharing through white papers, blogs, and newsletters, focusing on key industry challenges like PSTN switch-off, AI adoption, and workforce engagement.

8x8 has unveiled significant enhancements to its Platform for CX, introducing AI-powered features and tools to improve customer and employee engagement. The platform combines Contact Center, Unified Communication, and Communication APIs to deliver more personalized and efficient interactions.

Key innovations include:

• RCS Business Messaging for Contact Center and Communication APIs
• Digital wallet support via Secure Pay, enabling Apple Pay and Google Pay integration
• AI-powered features including custom transcription dictionaries, intelligent chat summaries, and real-time agent assistance
• Enhanced accessibility features compliant with WCAG 2.1 AA standards

The platform now offers expanded post-call intelligence through 8x8 Engage and Conversation IQ, providing deeper insights into customer interactions. Additional improvements include enhanced queue management features and support for the Yealink W90 Multi-Cell DECT System for larger facilities.