Welcome to our dedicated page for 8X8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8X8 stock.
8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (EGHT) will host an investor webcast on September 9, 2026 to review recent product innovations, including 8x8 AI Studio, and its long-term financial model.
The event will feature the CEO, CTO, and CFO and will be available via online stream, with an audio archive accessible for 90 days.
8x8 (NASDAQ: EGHT) reports that customer interactions powered by 8x8 AI Studio have grown nearly 9x since early availability in April 2026. Organizations across more than a dozen industries are building and deploying AI agents in production on the 8x8 Platform for CX using natural language, with consumption-based pricing.
According to 8x8, AI Studio now supports GDPR compliance and HIPAA-readiness, unifies agents across channels such as voice, SMS, WhatsApp and web, and adds caller memory, live AI assistance in 8x8 Contact Center, app-embedded agents with single sign-on, and partner-focused features like consolidated invoicing and shared credit pools.
8x8 (NASDAQ: EGHT) reported that customer interactions powered by 8x8 AI Studio have increased nearly 450% since April 2026 while in open beta. Organizations across more than a dozen industries are building and deploying AI agents in production on the 8x8 Platform for CX using natural-language configuration and consumption-based pricing.
8x8 AI Studio now supports GDPR compliance and HIPAA-readiness, adds unified multi-channel deployment (voice, SMS, WhatsApp, 8x8 Work, web), caller memory, AI assistance within 8x8 Contact Center, and app-access capabilities. The service remains in early access for 8x8 customers with no additional licensing and a free tier for building and testing agents.
8x8 (NASDAQ: EGHT) announced a partnership with voice AI provider Krisp, adding AI-powered noise cancellation, voice isolation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX.
The integration is available for 8x8 Contact Center and 8x8 Work, aiming to deliver clearer voice interactions across office, home, and remote environments. According to 8x8, joint customers can improve interaction clarity, support global communication in 60+ languages, and generate higher-quality audio data for transcripts, summaries, sentiment analysis, quality scoring, and compliance processes, all within existing 8x8 communications workflows.
8x8 (NASDAQ: EGHT) launched a new four-tier partner program for its direct resell channel on August 6, 2026, aligning partner recognition with customer growth and retention as well as new business. The tiers—Authorized, Silver, Gold, and Platinum—offer tier-based financial rewards, full access to 8x8 support teams, and monthly performance dashboards that track outcomes such as expansion and retention. 8x8 also created the role of global director of strategic programs, promoting Maryam House to elevate partner feedback and work with channel leadership to drive partner results.
8x8 (NASDAQ: EGHT) reported record first-quarter fiscal 2027 revenue, with total revenue up 5% year over year to $190.2 million and service revenue up 5% to $185.3 million for the quarter ended June 30, 2026.
GAAP gross margin declined to 61% (from 66%), while non-GAAP gross margin fell to 62% (from 68%). GAAP operating income rose to $4.4 million and non-GAAP operating income to $18.9 million. GAAP net loss narrowed to $1.2 million; non-GAAP net income increased to $13.6 million. Operating cash flow improved to $17.0 million. Total debt was $309.4 million and cash, cash equivalents, and restricted cash were $92.3 million after a $14.5 million term-loan principal payment.
8x8 highlighted growing adoption of its AI-driven CX platform, introduced new products such as 8x8 Pulse, Resolve, and AI Routing, announced leadership changes, and issued second-quarter and full-year fiscal 2027 guidance.
8x8 (NASDAQ: EGHT) reported strong Q1 FY27 momentum in its AI-powered customer experience and communications API business. Usage-based revenue, including communication APIs, AI solutions, digital channels, and telecom, grew 63% year-over-year. Customer adoption of AI solutions such as 8x8 AI Studio and Intelligent Customer Assistant increased 121% year-over-year and 68% quarter-over-quarter, while 8x8 Engage customers grew more than 247% year-over-year and 33% quarter-over-quarter.
Total Intelligent Customer Assistant interactions rose over 88% year-over-year, with voice AI interactions up more than 106%. Communication API interactions across messaging, voice, and video increased 24% year-over-year and over 18% quarter-over-quarter, including voice API interactions up more than 151% and messaging interactions up over 112%. As of July 1, 2026, 8x8 held a 4.6/5 overall Gartner Peer Insights rating from 60 reviews and introduced new platform capabilities such as 8x8 Pulse, Resolve, AI Routing, expanded AI Studio features, a new App Store, and Workforce Management enhancements.
8x8 (NASDAQ: EGHT) appointed Colleen Martin-Garcia as Senior Vice President and Chief Accounting Officer, effective immediately. She becomes 8x8’s Principal Accounting Officer, overseeing global accounting, financial close and reporting, revenue, payroll and equity, and treasury across the U.S., EMEA, and APAC, reporting to CFO Kevin Kraus.
Martin-Garcia has over 20 years of experience, including Chief Accounting Officer roles at CareDx and leadership positions at Carbon, Polycom, and Plantronics, and previously nine years at KPMG. 8x8’s independent Compensation Committee approved an inducement award of 600,000 RSUs, vesting over three years, under Nasdaq Listing Rule 5635(c)(4) and the company’s 2017 New Employee Inducement Incentive Plan.
8x8 (NASDAQ: EGHT) announced new AI-driven capabilities extending its Platform for CX beyond the contact center to support the entire organization. The releases span 8x8 Pulse for governed conversation intelligence, 8x8 AI Routing for expert matching across the business, 8x8 AI Studio for rapid AI agent deployment, and 8x8 Resolve for incident and emergency alerting to frontline workers on existing channels.
Additional updates include a native AI voice integration with Synthflow, a new 8x8 App Store for self-serve extensions, and workforce management forecasting and scheduling improvements at no extra cost for 8x8 Contact Center customers. 8x8 highlights responsible AI use, data protection, and compliance with established security and privacy standards.
8x8 (NASDAQ: EGHT) launched 8x8 Small Business, a self-serve, consumption-based unified communications offering for direct resell partners targeting companies with fewer than 100 users in the UK, Republic of Ireland, and Australia. The solution removes annual licences, fixed seat counts, and mandatory bundles, while retaining core 8x8 UC capabilities such as global calling, meetings, chat, compliance, analytics, CRM and Microsoft Teams Phone integrations.
According to 8x8, partners can deploy and provision users in as little as five days and receive day-one enablement, co-branded demand-generation materials, and centralized support. The new model sits alongside existing subscription-based offerings like 8x8 Engage, Contact Center, and AI Studio, giving partners a choice of commercial approach for SMB customers.