Welcome to our dedicated page for 8X8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8X8 stock.
8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (NASDAQ: EGHT) launched a new four-tier partner program for its direct resell channel on August 6, 2026, aligning partner recognition with customer growth and retention as well as new business. The tiers—Authorized, Silver, Gold, and Platinum—offer tier-based financial rewards, full access to 8x8 support teams, and monthly performance dashboards that track outcomes such as expansion and retention. 8x8 also created the role of global director of strategic programs, promoting Maryam House to elevate partner feedback and work with channel leadership to drive partner results.
8x8 (NASDAQ: EGHT) reported record first-quarter fiscal 2027 revenue, with total revenue up 5% year over year to $190.2 million and service revenue up 5% to $185.3 million for the quarter ended June 30, 2026.
GAAP gross margin declined to 61% (from 66%), while non-GAAP gross margin fell to 62% (from 68%). GAAP operating income rose to $4.4 million and non-GAAP operating income to $18.9 million. GAAP net loss narrowed to $1.2 million; non-GAAP net income increased to $13.6 million. Operating cash flow improved to $17.0 million. Total debt was $309.4 million and cash, cash equivalents, and restricted cash were $92.3 million after a $14.5 million term-loan principal payment.
8x8 highlighted growing adoption of its AI-driven CX platform, introduced new products such as 8x8 Pulse, Resolve, and AI Routing, announced leadership changes, and issued second-quarter and full-year fiscal 2027 guidance.
8x8 (NASDAQ: EGHT) reported strong Q1 FY27 momentum in its AI-powered customer experience and communications API business. Usage-based revenue, including communication APIs, AI solutions, digital channels, and telecom, grew 63% year-over-year. Customer adoption of AI solutions such as 8x8 AI Studio and Intelligent Customer Assistant increased 121% year-over-year and 68% quarter-over-quarter, while 8x8 Engage customers grew more than 247% year-over-year and 33% quarter-over-quarter.
Total Intelligent Customer Assistant interactions rose over 88% year-over-year, with voice AI interactions up more than 106%. Communication API interactions across messaging, voice, and video increased 24% year-over-year and over 18% quarter-over-quarter, including voice API interactions up more than 151% and messaging interactions up over 112%. As of July 1, 2026, 8x8 held a 4.6/5 overall Gartner Peer Insights rating from 60 reviews and introduced new platform capabilities such as 8x8 Pulse, Resolve, AI Routing, expanded AI Studio features, a new App Store, and Workforce Management enhancements.
8x8 (NASDAQ: EGHT) appointed Colleen Martin-Garcia as Senior Vice President and Chief Accounting Officer, effective immediately. She becomes 8x8’s Principal Accounting Officer, overseeing global accounting, financial close and reporting, revenue, payroll and equity, and treasury across the U.S., EMEA, and APAC, reporting to CFO Kevin Kraus.
Martin-Garcia has over 20 years of experience, including Chief Accounting Officer roles at CareDx and leadership positions at Carbon, Polycom, and Plantronics, and previously nine years at KPMG. 8x8’s independent Compensation Committee approved an inducement award of 600,000 RSUs, vesting over three years, under Nasdaq Listing Rule 5635(c)(4) and the company’s 2017 New Employee Inducement Incentive Plan.
8x8 (NASDAQ: EGHT) announced new AI-driven capabilities extending its Platform for CX beyond the contact center to support the entire organization. The releases span 8x8 Pulse for governed conversation intelligence, 8x8 AI Routing for expert matching across the business, 8x8 AI Studio for rapid AI agent deployment, and 8x8 Resolve for incident and emergency alerting to frontline workers on existing channels.
Additional updates include a native AI voice integration with Synthflow, a new 8x8 App Store for self-serve extensions, and workforce management forecasting and scheduling improvements at no extra cost for 8x8 Contact Center customers. 8x8 highlights responsible AI use, data protection, and compliance with established security and privacy standards.
8x8 (NASDAQ: EGHT) launched 8x8 Small Business, a self-serve, consumption-based unified communications offering for direct resell partners targeting companies with fewer than 100 users in the UK, Republic of Ireland, and Australia. The solution removes annual licences, fixed seat counts, and mandatory bundles, while retaining core 8x8 UC capabilities such as global calling, meetings, chat, compliance, analytics, CRM and Microsoft Teams Phone integrations.
According to 8x8, partners can deploy and provision users in as little as five days and receive day-one enablement, co-branded demand-generation materials, and centralized support. The new model sits alongside existing subscription-based offerings like 8x8 Engage, Contact Center, and AI Studio, giving partners a choice of commercial approach for SMB customers.
8x8 (NASDAQ: EGHT) plans to release its first quarter fiscal 2027 financial results after market close on Tuesday, August 4, 2026. The company will hold a conference call the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results, with live access via pre-registered dial-in and webcast from its investor relations events and presentations page. An audio archive of the webcast will remain available for 90 days.
8x8 (NASDAQ: EGHT) has been named a 2026 MetriStar Top Provider for CPaaS by Metrigy, based on its Customer Experience MetriCast 2026 study of 1,437 companies. 8x8 was also recognised as a Top Provider for CCaaS, reflecting strong scores in CSAT improvement, revenue growth, reliability, and no-code/low-code quality.
8x8 (NASDAQ: EGHT) highlighted how UK universities face intense Clearing pressure, with more than 80,000 pupils expected to call in an eight-hour window and around £2bn in tuition fees at stake. 8x8-supported universities reportedly answered calls in under 8 seconds versus waits above 18 minutes elsewhere.
The University of Worcester handled 3,325 Clearing calls with an average 32-second wait, and under 10 seconds on the busiest day. 8x8 also underlined its AI, security, and privacy-by-design commitments for its CX platform.
8x8 (NASDAQ: EGHT) announced 8x8 AI Routing, an intelligent, organization-wide customer interaction routing engine. It uses real-time and historical data, including transcripts, sentiment, and prior history, to suggest agent skills, maintain proficiency levels, and match each interaction to the best available resource across channels and departments.
The platform offers exportable audit trails explaining each routing decision, one-click setup with automated skill configuration, and integration with 8x8 Intelligent Customer Assistant, 8x8 AI Studio, IVRs, and third-party bots. 8x8 AI Routing is available now for select 8x8 customers and supports phased rollout from a single queue.