Welcome to our dedicated page for 8X8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8X8 stock.
8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (NASDAQ: EGHT) launched Retail Nationwide in the UK on April 21, 2026, debuting at Retail Technology Show 2026 in London. The mobile-first UC solution supports a desk phone plus up to five shared mobile/tablet devices per licence and standardised configuration across stores.
8x8 highlighted partner GTN, retail-specific AI features (Aftersale Assist, Sales Assist), centralized MDM integration, and commitments to responsible AI and data protection.
8x8 (NASDAQ: EGHT) will release fourth quarter and fiscal year 2026 results for the period ended March 31, 2026 after market close on May 19, 2026. The company will host a conference call the same day at 2:00 p.m. PT (5:00 p.m. ET) to discuss results.
Registrants receive dial-in numbers and a unique PIN; a live webcast will be available on the company investor relations events page and an audio archive will remain for 90 days.
8x8 (NASDAQ: EGHT) launched 8x8 AI Studio, a native AI development environment now in early availability that lets teams build, test, and deploy AI agents on the 8x8 Platform for CX using natural language.
The Builder enables non‑technical users to create voice and digital agents quickly; dozens of customers across 15+ verticals are running hundreds of agents. Early availability includes a free testing tier; consumption fees apply for production use.
8x8 (NASDAQ: EGHT) announced that 8x8 Engage won Gold in the User Experience (Product UX) category at the 2026 NY Product Design Awards on April 9, 2026. The award recognizes design innovation and functional excellence for enterprise CX software that unifies channels into a single workspace.
8x8 Engage consolidates voice, video, SMS, RCS, WhatsApp, Messenger, and Viber into one workspace to reduce friction for customer-facing teams and streamline internal escalations.
8x8 (NASDAQ: EGHT) was ranked No. 1 in Total Product Satisfaction in the 2025 Enterprise CX Product Satisfaction Study by Eastern Management Group. The study evaluated 10 major CX vendors across technology, reliability, innovation, and management tools; 8x8 scored highest overall and outperformed peers across multiple categories.
The company highlighted its unified CX platform combining contact center, business communications, and AI insights to simplify enterprise CX and give IT teams operational control.
8x8 (NASDAQ: EGHT) announced channel recognition on March 26, 2026, with Emily Masterton named to CRN Channel Leaders EMEA and David Land named a CRN ANZ Channel Chief. The company also won nine Palomarr Insight Awards across communications and contact center categories, highlighting partner-focused platform strength.
8x8 (NASDAQ: EGHT) announced general availability of 8x8 Engage globally on March 12, 2026, now offered through all channel partners and the 8x8 Platform for CX. Adoption metrics show strong early traction: customer adoption is >150% year-over-year, daily active new customers are nearly 5X, and daily active users are >4X.
8x8 Engage is built for distributed, mobile, and expert teams, with CRM integration, AI summaries and sentiment, intelligent routing, and unified governance and analytics to expand CX beyond traditional contact centers.
8x8 (NASDAQ: EGHT) won the Cybersecurity Initiative of the Year – Singapore at the Asian Telecom Awards 2026 for 8x8 Omni Shield, a real-time SMS fraud mitigation capability.
Omni Shield embeds fraud controls into 8x8 Connect, detected more than 85% of fraudulent SMS traffic in early deployments, and offers no-code monitoring, configurable alerts, automated suspension, and traffic visibility to reduce response times.
8x8 (NASDAQ: EGHT) and KCOM announced a UK partnership to deliver carrier-grade unified communications, contact center, and AI-powered capabilities running on KCOM’s network. The deal combines KCOM’s carrier infrastructure with the 8x8 Platform for CX to improve performance, control, resilience, and remove reliance on third-party carrier connectivity.
Joint go-to-market activity and expanded contact center offerings will roll out across the UK over the coming year, targeting enterprise and public-sector customers including mission-critical environments.
8x8 (NASDAQ: EGHT) launched 8x8 Smart Assist, an AI-powered contact center feature embedded in the 8x8 Agent Workspace to provide real-time guidance, automated summaries, and in-workflow actions. Early deployments reported a 23% reduction in agent onboarding time.
The solution aims to shorten time-to-resolution, reduce after-call work, increase first-contact resolution, and improve agent satisfaction by preserving context and integrating with CRM workflows.