8X8 Inc Stock Price, News & Analysis

8x8 (NASDAQ: EGHT) reported accelerating AI adoption in Q2 FY26 (period ended Sept. 30, 2025), driven by voice-led automation, omnichannel messaging, and platform innovations.

Key metrics include 8x8 Intelligent Customer Assistant contracts +59% YoY, AI interactions +167% YoY, voice AI interactions +592% YoY (>81% of AI interactions), and communication API interactions +24% YoY. The company introduced native transcription, workforce management, live voice summarization, and real-time active calls reporting to improve agent productivity and CX efficiency.

The release cautions that forward-looking statements involve risks that could affect growth, revenues, and profitability.

8x8 (NASDAQ: EGHT) announced native SIP support and direct sales for widely deployed Mitel SIP desk phones, enabling Mitel users to access the 8x8 platform while preserving existing hardware investments.

Key benefits highlighted include plug-and-play provisioning, lower upfront costs, maintained voice quality for mission-critical use, and access to 8x8 unified CX features and AI. The integration is available globally now for select Mitel models, with U.S. customers able to upgrade or purchase new phones.

8x8 (NASDAQ: EGHT) is embedding Workforce Management (WFM) as a standard capability in every 8x8 Contact Center package at no additional cost. The native WFM begins rolling out in mid-November 2025 and is designed for fast deployment without professional services or complex configuration.

Built for cross-channel scheduling, real-time agent visibility, reusable shift templates, and agent self-service, the feature aims to replace spreadsheets, reduce third-party contracts, and accelerate time to value. Customers can later upgrade to an advanced paid WFM package as needed.

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8x8 (NASDAQ: EGHT) urged Congress to reform the Universal Service Fund (USF) as the contribution factor hits a record 38.1% for Q4 2025. The company said the USF—an $8 billion program that supports rural broadband, telehealth, and schools—was built on interstate and international voice revenues that have shrunk nearly 50% since 2015, while broadband demand has grown. 8x8 submitted comments to a bipartisan Senate working group and published a white paper proposing to include broadband services in the contribution base to stabilize funding and share responsibility across the digital economy.

8x8 executives have met with lawmakers to push for modernization to preserve affordable internet access for rural and low-income communities.

8x8 (NASDAQ: EGHT) published a UK Streetview survey (Oct 16, 2025) showing strong consumer preference for human customer support. 83% of UK respondents prefer speaking with a real person and only 4% prefer chatbots for urgent issues. When cost savings were offered, over 30% said they'd use AI-driven service instead; London showed the largest shift at 45%. Opinions on personalised replica voices were mixed: 43% opposed and 28% in favor, with highest acceptance (48%) among 25–34 year olds. 8x8 positions its AI-enhanced CX platform as augmenting agents rather than replacing them, combining UC, contact center, and CPaaS to boost speed, personalization, and efficiency.

8x8 (NASDAQ: EGHT) will release financial results for the second fiscal quarter ended September 30, 2025 after market close on Tuesday, November 4, 2025. The company will host a conference call the same day at 2:00 p.m. PT / 5:00 p.m. ET to discuss results; the call is expected to last approximately 60 minutes.

Investors must register to participate and will receive dial-in numbers and a unique PIN by email. A live webcast will be available on the company’s investor relations events and presentations page, and an audio archive will remain available for 90 days after the call.

8x8 (NASDAQ: EGHT), a leading business communications platform provider, has garnered multiple prestigious industry awards in 2025, highlighting its excellence in AI-powered communications and customer engagement. The company received the Best Communications Provider – Enterprise award from Comms Council UK and marked its 14th consecutive year in the Gartner® Magic Quadrant™ for UCaaS.

Additional recognitions include being named in the Tech Titans Report as a Top UK Public Sector Tech Supplier, winning Best CPaaS Platform at the CX Today Awards 2025, and receiving five awards at the International Business Awards, including a Gold Stevie® Award for Customer Service Executive of the Year.

8x8 (NASDAQ: EGHT), a leading customer experience platform provider, has achieved a significant milestone by being recognized in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the fourteenth consecutive year.

The company's integrated platform combines contact center, unified communications, and CPaaS solutions, featuring 8x8 Work, which offers enterprise-grade voice, video meetings, and team chat capabilities. The platform boasts a 99.999% uptime SLA and includes native Microsoft Teams integrations through solutions like 8x8 Contact Center and Voice for Microsoft Teams.