Welcome to our dedicated page for 8X8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8X8 stock.
8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (NASDAQ: EGHT) won the Cybersecurity Initiative of the Year – Singapore at the Asian Telecom Awards 2026 for 8x8 Omni Shield, a real-time SMS fraud mitigation capability.
Omni Shield embeds fraud controls into 8x8 Connect, detected more than 85% of fraudulent SMS traffic in early deployments, and offers no-code monitoring, configurable alerts, automated suspension, and traffic visibility to reduce response times.
8x8 (NASDAQ: EGHT) and KCOM announced a UK partnership to deliver carrier-grade unified communications, contact center, and AI-powered capabilities running on KCOM’s network. The deal combines KCOM’s carrier infrastructure with the 8x8 Platform for CX to improve performance, control, resilience, and remove reliance on third-party carrier connectivity.
Joint go-to-market activity and expanded contact center offerings will roll out across the UK over the coming year, targeting enterprise and public-sector customers including mission-critical environments.
8x8 (NASDAQ: EGHT) launched 8x8 Smart Assist, an AI-powered contact center feature embedded in the 8x8 Agent Workspace to provide real-time guidance, automated summaries, and in-workflow actions. Early deployments reported a 23% reduction in agent onboarding time.
The solution aims to shorten time-to-resolution, reduce after-call work, increase first-contact resolution, and improve agent satisfaction by preserving context and integrating with CRM workflows.
8x8 (NASDAQ: EGHT) announced platform-wide CX upgrades on February 18, 2026 that embed AI and automation across contact center, UC, and APIs.
Key changes include Customer 360 for cross-channel context, Workforce Management included with contact center packages, WhatsApp engagement, and automated onboarding to reduce handle times and simplify operations.
8x8 (NASDAQ: EGHT) launched 8x8 Silent Mobile Authentication in the Philippines on February 11, 2026, in partnership with PLDT Enterprise.
The integration with PLDT’s SmartSafe SilentAccess enables silent SIM- and network-based user verification to reduce OTP use, lower authentication friction, and help mitigate spoofing and SIM-swap fraud.
8x8 (NASDAQ: EGHT) reported third quarter fiscal 2026 results for the period ended December 31, 2025, with total revenue $185.1M and record service revenue $179.7M. GAAP net income was $5.1M and adjusted EBITDA was $26.3M. Cash from operations was $20.7M, marking the company’s 20th consecutive quarter of positive operating cash flow. Management raised guidance for Q4 and fiscal 2026 on a non-GAAP basis and highlighted product innovations, ISO/IEC 27018 certification, and continued debt reduction with $224M repaid since August 2022.
8x8 (NASDAQ: EGHT) reported accelerating adoption of its Platform for CX in Q3 FY26, driven by AI-powered automation, messaging and voice APIs, and product enhancements. Key metrics include a 70% YoY increase in Intelligent Customer Assistant contracts and large YoY gains in AI and API interactions, plus a 4.8/5 Gartner Peer Insights rating.
Product updates include Customer 360, Retail Nationwide, Mitel SIP support, WCAG site map, meeting controls, and ISO/IEC 27018 privacy certification.
8x8 (NASDAQ: EGHT) expanded global availability of 8x8 Secure Pay, a unified payments solution in the 8x8 Platform for CX that automates compliant payments across digital channels. The offering integrates with 8x8 Proactive Outreach and 8x8 Intelligent Customer Assistant to deliver automated outreach, conversational AI, one-click payment options, and seamless transfer to live agents while preserving context. The solution supports SMS, email, chatbot, IVR, digital wallets and card payments and includes PCI DSS–compliant processes. Target industries include retail, utilities, transportation, manufacturing and financial services. 8x8 Secure Pay is available now.
8x8 (NASDAQ: EGHT) will release third fiscal quarter 2026 results for the period ended December 31, 2025 after market close on Tuesday, February 3, 2026. The company will host a conference call the same day at 2:00 p.m. PT / 5:00 p.m. ET to discuss results. Registration is required to receive dial-in numbers and a unique PIN to join the live call.
A live webcast will be available from the company's investor relations events and presentations page, and an audio archive of the webcast will remain available for 90 days after the call.
8x8 (NASDAQ: EGHT) acquired Singapore-based Maven Lab to accelerate end-to-end customer engagement across the Asia-Pacific region. The deal brings Maven Lab’s Moobidesk cloud customer-engagement and messaging platform into 8x8’s Platform for CX to expand APAC-native messaging, automation, and omnichannel capabilities.
This integration aims to improve throughput, reliability, data protection, and enterprise-grade compliance for high-volume, secure customer communications across industries including finance, eCommerce, healthcare, logistics, and travel, and leverages 8x8’s global scale and regional data centers.