8X8 Inc Stock Price, News & Analysis

8x8 (NASDAQ: EGHT) has released a new survey revealing significant challenges in UK public sector customer service. The study shows that 75% of UK consumers frequently fail to reach the right department for urgent matters, with 31% abandoning calls within 10 minutes.

Healthcare providers (35%), national government agencies (33%), and local councils (31%) now surpass banks (28%) as the top sources of customer frustration due to long wait times. The survey also found that 70% of Brits expect text message responses within 5 minutes, while 53% still prefer calling for urgent issues. Women reported notably higher frustration with healthcare wait times (41%) compared to men (28%).

The findings come amid projected declines in local government technology spending, potentially exacerbating current service issues. 8x8 emphasizes the need for organizations to modernize their contact center strategies with AI, intelligent routing, and automated solutions.

8x8 (NASDAQ: EGHT) has been awarded the Best CPaaS Platform by CX Today, highlighting the company's excellence in delivering secure, composable, and AI-powered Communications Platform as a Service (CPaaS) solutions. The platform enables businesses to integrate real-time communications into their workflows and applications without managing complex infrastructure.

The judges particularly praised 8x8's high level of composability and embedded AI capabilities, along with its seamless integration with unified communications solutions. The platform serves notable clients including Welsh Water, Paidy, CareForm, Platform Housing Group, and King Power.

According to market projections, the CPaaS market shows significant growth potential, with estimates ranging from $19.7 billion to $25.8 billion by 2029, as reported by Metrigy and IDC respectively.

8x8 (NASDAQ: EGHT), a provider of integrated Customer Experience solutions, has scheduled its first quarter fiscal 2026 earnings release for Tuesday, August 5, 2025, after market close.

The company will host a 60-minute conference call at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results. Participants must register to receive dial-in numbers and a unique PIN. A live webcast will be available through the company's investor relations page, with the audio archive accessible for 90 days following the call.

8x8 (NASDAQ: EGHT), a leading integrated Platform provider for CX, has announced the winners of its 2025 Elevate Partner Awards. The awards recognize outstanding partners globally for their excellence in customer experience transformation using the 8x8 Platform for CX.

The awards span multiple categories including Contact Center Partner of the Year, Distributor of the Year, and Agent Partner of the Year across regions including North America, UK, and ANZ. Notable winners include Upstack for North America Contact Center Partner, Avant for North America Distributor of the Year, and CallCabinet for Global Partner of the Year.

8x8 (NASDAQ: EGHT) has been recognized as a key technology supplier in the UK public sector according to the latest Tech Titans report by Tussell and techUK. The report highlights that the top 150 suppliers captured 84% of the UK's £19.6 billion public sector tech spend, with at least £28.2 billion in Tech Titan contracts up for renewal or bidding by July 2029.

The report reveals significant growth trends, including a 77% increase in IT reseller revenue over four years, with central government and NHS showing the strongest spending growth. As the UK public sector faces increasing pressure to modernize ahead of the 2027 PSTN switch-off, 8x8's integrated platform combining Contact Center, Unified Communications, and CPaaS capabilities is helping organizations streamline their digital transformation efforts.

8x8 serves various UK public sector entities, including Oldham Council and London Borough of Barking & Dagenham, offering solutions such as The 8x8 Platform for CX and Ballot It election assistant tool.

8x8 (NASDAQ: EGHT) has significantly expanded its Operator Connect coverage to 50 countries, positioning itself among the top five global providers. The company has added 30 new countries, including Brazil, South Korea, Turkey, South Africa, and the Czech Republic.

As the only Operator Connect provider with a native contact center solution certified for Teams integration, 8x8 offers enhanced PSTN calling capabilities through Microsoft Teams. According to Metrigy, only 65.8% of Microsoft Teams users have enabled PSTN calling, presenting a substantial growth opportunity.

The solution features direct Azure peering, flexible calling plans, streamlined administration through the Microsoft Teams admin center, and a familiar Teams Phone experience for users.

8x8 (NASDAQ: EGHT) has launched Verif8, a new One-Time Password (OTP) authentication service designed to enhance security across customer interactions. This OTP-as-a-Service solution offers omnichannel authentication via SMS, voice, and Viber, addressing the growing cybersecurity concerns as attacks surge 44% year-over-year.

The platform features rapid onboarding, same-day deployment with templates in 43 languages, built-in fraud protection, and real-time performance monitoring. Particularly targeting sectors like education and healthcare, which have seen attack rates increase by 75% and 47% respectively, Verif8 aims to provide accessible security solutions without requiring complex infrastructure or substantial budgets.

A new Streetview survey by 8x8 reveals strong public demand for penalties against companies with poor customer service response times in the UK. The study found that 62% of British consumers support fines for long hold times, with Belfast showing the highest support at 66%. The survey of 2,000 UK adults showed varying demographics, with 66% of men and 59% of women backing penalties, and stronger support among older adults (66% for 55+) compared to younger generations (47% for 16-24). Additionally, 78% of UK consumers expect improved customer service when prices increase, reaching 84% among those 55 and over. 8x8's EMEA Managing Director Jamie Snaddon suggests that AI and automation could handle 90% of routine queries, allowing agents to focus on complex interactions.

8x8 (NASDAQ: EGHT) has repurchased 1 million shares of common stock for $1.85 million in open market transactions under its 2017 share repurchase program. This marks the company's first equity repurchase not tied to financing since October 2017. The repurchases occurred between June 6-13, 2025, following the filing of their FY2025 10-K. Since August 2022, 8x8 has reduced total debt by $209 million (40%) and increased shareholders' equity by 44% to $122 million. The company has also significantly reduced equity compensation costs from 30% of revenue in FY2022 to 3% in FY2025. Quarterly interest expenses have decreased from $10 million to under $5 million, demonstrating improved financial health and commitment to shareholder value.