8X8 Inc Stock Price, News & Analysis

8x8 (NASDAQ: EGHT) reported significant growth in its CPaaS (Communications Platform as a Service) API customer interactions, marking a 43% year-over-year increase in Q3 FY25 ended December 31, 2024. The company achieved nearly half a billion monthly interactions in December 2024, representing a 59% increase from December 2023.

Key performance metrics include a 41% growth in SMS interactions with a 26% quarter-over-quarter increase from FY25 Q2 to Q3. The company has also reduced customer onboarding time to one day.

Recent platform enhancements include Voice Bots for billing and payments, Silent Mobile Authentication, WhatsApp integrations with AI-powered chatbots, and Verif8 authentication solution. These improvements focus on streamlining business operations and enhancing customer engagement across messaging, voice, and video channels.

8x8 (NASDAQ: EGHT), a leading provider of integrated Platform for CX combining Contact Center, Unified Communication, and CPaaS APIs, has announced its participation in upcoming investor events for Q4 2025.

The company will present at the Morgan Stanley Technology, Media and Telecom Conference in San Francisco on March 5, 2025, at 3:20 PM PT/6:20 PM ET. The presentation will be accessible via webcast through the company's investor relations website at investors.8x8.com.

Investors can access both live and archived versions of the webcast, with the archived version becoming available within 24 hours after the live event and remaining accessible for 90 days.

8x8 (NASDAQ: EGHT) has announced a strategic partnership with SpinSci Technologies to enhance patient care through integrated Electronic Health Record (EHR) solutions. The collaboration combines 8x8 Contact Center with SpinSci's Patient Assist Technology, enabling integration with major EHR systems including EPIC, Oracle Cerner, AthenaHealth, and Meditech.

The partnership delivers key benefits including streamlined agent efficiency, enhanced patient experiences, personalized care delivery, and HIPAA-compliant data management. The solution features conversational AI chatbots, appointment scheduling capabilities, SMS reminders, and video consultations.

According to SpinSci, healthcare organizations using their Patient Assist solution have achieved significant efficiency gains, saving 6 hours per day and reducing patient identification and verification time by 43 seconds per call. The integration provides analytics with speech and sentiment analysis for compliance monitoring and performance improvement.

8x8 (NASDAQ: EGHT) has announced a strategic partnership with CallCabinet, integrating compliance call recording solutions across the 8x8 Platform for CX. As part of the 8x8 Technology Partner Ecosystem, CallCabinet becomes the preferred partner for compliance recording, covering 8x8's Contact Center, Unified Communications, CPaaS APIs, and 8x8 for Microsoft Teams solutions.

The partnership enables enhanced compliance features, streamlined hybrid work communications, data migration capabilities, and flexible deployment options. CallCabinet's Microsoft-certified solution ensures regulatory compliance and security across all communication channels, allowing organizations to maintain a single source of truth for communication data through cloud, hybrid, or on-premise deployments.

8x8 (NASDAQ: EGHT) announced key management appointments to accelerate its CX transformation, including Joel Neeb as Chief Transformation and Business Operations Officer, Darren Remblence as VP, Chief Information Security Officer, and Joe McStravick as VP of EMEA Sales.

The company issued equity awards including restricted stock units (RSUs) for up to 260,892 shares to Neeb and 474,634 shares to 6 additional employees. Neeb also received performance stock units (PSUs) for up to 42,786 shares. The RSUs will vest over three years, with 33.3% vesting on February 15, 2026, and the remaining 66.7% vesting quarterly over the following two years. PSUs will vest in two tranches based on specified increases in cumulative cash flow from operations.

8x8 (NASDAQ: EGHT) has launched 8x8 Aftersale Assist™, a new solution combining Contact Center, Unified Communication, and CPaaS APIs to help retailers reduce returns and enhance customer experiences. The solution addresses the significant challenge of retail returns, which are projected to reach $890 billion in 2024, with retailers expecting 16.9% of annual sales to be returned.

The platform enables retailers to provide customer guidance through one-way video consultations, virtual support, and AI-powered self-service options. Key features include improved customer onboarding, reduced operational costs, and enhanced personalization through self-service experiences. The solution integrates with the existing 8x8 Platform for CX and can be used alongside 8x8 Sales Assist to create a comprehensive customer journey from pre-sale to post-sale support.

8x8 (NASDAQ: EGHT) reported strong growth in AI-powered customer experience solutions, with an 84% year-over-year increase as of Q3 FY25. The company's 8x8 Intelligent Customer Assistant saw particularly impressive growth, with adoption increasing nearly 130% year-over-year and 12% quarter-over-quarter.

Key highlights include a 370% year-over-year increase in AI interactions volume and a 160% quarter-over-quarter jump in Voice AI interactions, which represented 58% of all AI interactions in Q3. The company secured several significant customer wins, including deployments for a major Australian financial services firm, a North American specialty retailer, and a UK travel management provider.

Recent innovations include expanded secure payment capabilities, Voice Intelligent Directory implementation, and enhanced supervisor monitoring tools. These developments are part of 8x8's strategy to transform customer experience through AI-powered solutions.

8x8 (NASDAQ: EGHT) announced that Michelle Paitich, Global Vice President of Channel Sales, has been named to the 2025 CRN® Channel Chiefs list. As Global VP of Channel Sales, Paitich oversees 8x8's go-to-market strategy with a global network of more than 2,000 partners and is responsible for delivering topline revenue.

Paitich is recognized for her expertise in managing channel partners, resellers, SIs, and ISVs. 8x8's Partner Program offers multiple routes to market, including resell and referral options, with various revenue, marketing, and enablement benefits based on a tiered system. The program is designed to help partners achieve revenue quickly, maximize profitability, and simplify the partnership process.

8x8 (NASDAQ: EGHT) reported its Q3 FY2025 financial results with total revenue of $178.9 million, down from $181.0 million in Q3 FY2024. The company achieved a GAAP operating income of $9.0 million, compared to a loss of $9.4 million in the previous year. Service revenue was $173.5 million.

Notable achievements include record cash flow from operations of $27.2 million and a 60% year-over-year increase in new products. The company reported non-GAAP operating profit of $19.1 million and Adjusted EBITDA of $23.9 million. Cash and equivalents ended at $104.6 million after $33.0 million in principal payments on the 2024 Term Loan.

The company introduced several platform innovations, including AI-powered customer experience solutions, expanded secure payment capabilities, and enhanced voice intelligence features.