8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (NASDAQ: EGHT) launched 8x8 Smart Assist, an AI-powered contact center feature embedded in the 8x8 Agent Workspace to provide real-time guidance, automated summaries, and in-workflow actions. Early deployments reported a 23% reduction in agent onboarding time.
The solution aims to shorten time-to-resolution, reduce after-call work, increase first-contact resolution, and improve agent satisfaction by preserving context and integrating with CRM workflows.
8x8 (NASDAQ: EGHT) announced platform-wide CX upgrades on February 18, 2026 that embed AI and automation across contact center, UC, and APIs.
Key changes include Customer 360 for cross-channel context, Workforce Management included with contact center packages, WhatsApp engagement, and automated onboarding to reduce handle times and simplify operations.
8x8 (NASDAQ: EGHT) launched 8x8 Silent Mobile Authentication in the Philippines on February 11, 2026, in partnership with PLDT Enterprise.
The integration with PLDT’s SmartSafe SilentAccess enables silent SIM- and network-based user verification to reduce OTP use, lower authentication friction, and help mitigate spoofing and SIM-swap fraud.
8x8 (NASDAQ: EGHT) reported third quarter fiscal 2026 results for the period ended December 31, 2025, with total revenue $185.1M and record service revenue $179.7M. GAAP net income was $5.1M and adjusted EBITDA was $26.3M. Cash from operations was $20.7M, marking the company’s 20th consecutive quarter of positive operating cash flow. Management raised guidance for Q4 and fiscal 2026 on a non-GAAP basis and highlighted product innovations, ISO/IEC 27018 certification, and continued debt reduction with $224M repaid since August 2022.
8x8 (NASDAQ: EGHT) reported accelerating adoption of its Platform for CX in Q3 FY26, driven by AI-powered automation, messaging and voice APIs, and product enhancements. Key metrics include a 70% YoY increase in Intelligent Customer Assistant contracts and large YoY gains in AI and API interactions, plus a 4.8/5 Gartner Peer Insights rating.
Product updates include Customer 360, Retail Nationwide, Mitel SIP support, WCAG site map, meeting controls, and ISO/IEC 27018 privacy certification.
8x8 (NASDAQ: EGHT) expanded global availability of 8x8 Secure Pay, a unified payments solution in the 8x8 Platform for CX that automates compliant payments across digital channels. The offering integrates with 8x8 Proactive Outreach and 8x8 Intelligent Customer Assistant to deliver automated outreach, conversational AI, one-click payment options, and seamless transfer to live agents while preserving context. The solution supports SMS, email, chatbot, IVR, digital wallets and card payments and includes PCI DSS–compliant processes. Target industries include retail, utilities, transportation, manufacturing and financial services. 8x8 Secure Pay is available now.
8x8 (NASDAQ: EGHT) will release third fiscal quarter 2026 results for the period ended December 31, 2025 after market close on Tuesday, February 3, 2026. The company will host a conference call the same day at 2:00 p.m. PT / 5:00 p.m. ET to discuss results. Registration is required to receive dial-in numbers and a unique PIN to join the live call.
A live webcast will be available from the company's investor relations events and presentations page, and an audio archive of the webcast will remain available for 90 days after the call.
8x8 (NASDAQ: EGHT) acquired Singapore-based Maven Lab to accelerate end-to-end customer engagement across the Asia-Pacific region. The deal brings Maven Lab’s Moobidesk cloud customer-engagement and messaging platform into 8x8’s Platform for CX to expand APAC-native messaging, automation, and omnichannel capabilities.
This integration aims to improve throughput, reliability, data protection, and enterprise-grade compliance for high-volume, secure customer communications across industries including finance, eCommerce, healthcare, logistics, and travel, and leverages 8x8’s global scale and regional data centers.
8x8 (NASDAQ: EGHT) will present its unified retail communications platform at the National Retail Federation Big Show in New York City, Jan. 11–13, 2026. The company will demonstrate solutions for frontline retail including shared-device support, centralized device management, a managed 8x8 Work app optimized for MDM, single-number multi-endpoint usage, and integrations for Zebra devices and MDM systems.
8x8 will showcase retail products: Social Connect (AI messaging + payments), Aftersale Assist (AI self-service and one-way video), and Sales Assist (AI-guided sales). Visit Booth #1645 for demos, events, and meetings; see 8x8-led activities on Jan. 10–13, 2026, including an Opening Night Happy Hour and VIP dinner.
8x8 (NASDAQ: EGHT) won Gold in the User Experience Design (UX) – Business category at the 2025 London Design Awards for 8x8 Engage on November 26, 2025.
The award recognises 8x8 Engage as a mobile-first, unified workspace that consolidates voice, video, SMS, RCS, WhatsApp, Messenger, and Viber into one intelligent workflow powered by context and AI. 8x8 says the product reduces dropped handoffs, speeds responses, and improves collaboration for frontline and expert teams while fitting into the 8x8 Platform for CX without adding operational complexity.