Welcome to our dedicated page for 8X8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8X8 stock.
8x8, Inc. (NASDAQ: EGHT) is a global business communications platform provider that focuses on customer experience through an integrated combination of Contact Center, Unified Communications, and CPaaS solutions. The 8x8 Platform for CX, frequently referenced in company announcements, integrates AI at multiple levels to support personalized customer journeys, operational insights, and collaboration for teams across industries.
This news page aggregates coverage of 8x8’s latest developments, including product enhancements, platform innovations, acquisitions, security and compliance milestones, and financial results. Recent press releases describe new AI and omnichannel capabilities across the 8x8 Platform for CX, such as real-time voice summarizations, AI-powered transcriptions, expanded messaging channels, and integrated workforce management features for contact centers.
Investors and industry observers can follow updates on 8x8’s strategic moves, such as the acquisition of Maven Lab to strengthen APAC-native messaging and customer engagement, as well as retail-focused offerings like 8x8 Social Connect, Aftersale Assist, and Sales Assist. News items also highlight the company’s participation in investor conferences, adoption trends for AI-powered solutions, and recognition in industry assessments and awards.
By reviewing the EGHT news feed on this page, readers can track how 8x8 evolves its platform, responds to security and privacy requirements with standards like ISO/IEC 27018, and reports on quarterly financial performance through earnings announcements and related updates.
8x8 (NASDAQ: EGHT) has strengthened its presence in Ireland by becoming a Gold corporate sponsor of the Customer Contact Management Association (CCMA) Ireland for 2025. This partnership connects 8x8 with CCMA's network of over 2,000 CX leaders and 500 contact centres, representing a significant commitment to Ireland's customer experience sector, which employs more than 60,000 professionals.
As part of the agreement, 8x8 will participate in the upcoming 2025 CCMA Conference in May, presenting alongside Irish clients on 'Enhancing CX in a Digital First World.' The company will also sponsor the 2025 Irish Contact Centre & Shared Services Awards in November. The partnership includes digital content sharing through white papers, blogs, and newsletters, focusing on key industry challenges like PSTN switch-off, AI adoption, and workforce engagement.
8x8 has unveiled significant enhancements to its Platform for CX, introducing AI-powered features and tools to improve customer and employee engagement. The platform combines Contact Center, Unified Communication, and Communication APIs to deliver more personalized and efficient interactions.
Key innovations include:
- RCS Business Messaging for Contact Center and Communication APIs
- Digital wallet support via Secure Pay, enabling Apple Pay and Google Pay integration
- AI-powered features including custom transcription dictionaries, intelligent chat summaries, and real-time agent assistance
- Enhanced accessibility features compliant with WCAG 2.1 AA standards
The platform now offers expanded post-call intelligence through 8x8 Engage and Conversation IQ, providing deeper insights into customer interactions. Additional improvements include enhanced queue management features and support for the Yealink W90 Multi-Cell DECT System for larger facilities.
8x8 Inc (NASDAQ: EGHT), a provider of integrated Platform for CX combining Contact Center, Unified Communication, and CPaaS APIs, has scheduled its fourth quarter and fiscal year 2025 earnings release for May 19, 2025. The financial results will be announced after market close, followed by a conference call at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). The hour-long conference call will be accessible via dial-in registration and webcast through the company's investor relations events page. The webcast recording will remain available for 90 days following the live call.
8x8 (NASDAQ: EGHT) has announced the launch of 8x8 AI Orchestrator, a solution that enables organizations to create seamless decision flows across multiple AI bots and vendor solutions. This new platform addresses a critical market need, as according to the Metrigy AI for Business Success study, 49.4% of companies purchase AI products from multiple providers, and 56% are increasing AI bot spending.
The AI Orchestrator allows businesses to integrate and manage various AI-powered bots, enabling smooth transitions between different AI solutions and human agents. Key features include AI flexibility for deploying specific bots, enhanced customer experience through frictionless engagements, and AI agility for quick adoption across multiple vendors.
The solution is built on the 8x8 Platform for CX, which combines contact center, unified communications, and communication APIs. It supports AI-based routing for faster inquiry handling and surfaces real-time sentiment analysis to improve customer satisfaction.
8x8 (NASDAQ: EGHT) has introduced RCS (Rich Communication Services) support for its Contact Center platform, becoming one of the first cloud contact center vendors to natively support this technology. The integration enables organizations to engage in two-way omnichannel communication with enhanced features for customer engagement.
The new RCS Business Messaging (RBM) services allow for rich, branded, and secure customer interactions. RCS is projected to reach 2.5 billion monthly active users by the end of 2024, particularly growing in LATAM and APAC regions.
Key features include:
- Closed-loop two-way communication with AI-powered bots
- Dynamic content sharing (texts, images, videos, carousels)
- Real-time analytics and insights
- Verified sender status and branded content
- Single API support for multiple channels
- Personalized campaign capabilities
8x8 (NASDAQ: EGHT) has unveiled 8x8 JourneyIQ, a new AI-powered solution that enables businesses to track and optimize customer interactions across all channels and departments. The platform integrates with the company's Contact Center, Unified Communication, and CPaaS APIs to provide comprehensive customer journey intelligence.
Key features of JourneyIQ include:
- 360° customer journey intelligence unifying data across UCaaS, CCaaS, and CPaaS APIs
- Real-time AI-driven decision making with sentiment analysis and performance trends
- Intelligent orchestration to reduce escalations and operational costs
- Smart workflow optimization for improved resource allocation and customer experience
The solution aims to eliminate blind spots in customer interactions and provide organizations with actionable intelligence to proactively identify and prevent service issues.
8x8 (NASDAQ: EGHT) has expanded its digital channel capabilities with 8x8 Engage, enabling customer-facing teams beyond contact centers to deliver enhanced customer experiences. The platform now supports video and SMS interactions, with upcoming integration for Viber, WhatsApp, email, and RCS Business Messaging.
The enhanced platform features include:
- Omnichannel support across multiple communication channels
- Seamless channel transitions, including voice-to-video capabilities
- Unified customer view with real-time history and preferences
- Mobile optimization for frontline employees and field teams
This expansion aims to break down traditional communication silos, allowing all employees to manage customer interactions across preferred channels while maintaining workflow flexibility.
8x8 (NASDAQ: EGHT) has received a prestigious 5-Star Award in the 2025 CRN® Partner Program Guide, highlighting its excellence in channel partnerships. The company's integrated Platform for CX, which combines Contact Center, Unified Communication, and CPaaS APIs, was recognized for its comprehensive partner support system.
The award acknowledges 8x8's commitment to providing partners with essential resources including financial incentives, sales and marketing assistance, training, certification, and technical support. A key differentiator is 8x8's policy of not converting channel partner-generated deals to direct deals, reinforcing their position as a partner-friendly vendor.
Michelle Paitich, Global Vice President of Channel Sales at 8x8, emphasized the company's dedication to fostering strong partner relationships and delivering innovative tools to ensure partner success and profitability.
8x8 (NASDAQ: EGHT) reported significant growth in its CPaaS (Communications Platform as a Service) API customer interactions, marking a 43% year-over-year increase in Q3 FY25 ended December 31, 2024. The company achieved nearly half a billion monthly interactions in December 2024, representing a 59% increase from December 2023.
Key performance metrics include a 41% growth in SMS interactions with a 26% quarter-over-quarter increase from FY25 Q2 to Q3. The company has also reduced customer onboarding time to one day.
Recent platform enhancements include Voice Bots for billing and payments, Silent Mobile Authentication, WhatsApp integrations with AI-powered chatbots, and Verif8 authentication solution. These improvements focus on streamlining business operations and enhancing customer engagement across messaging, voice, and video channels.
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