8X8 Inc Stock Price, News & Analysis

8x8, Inc. (NYSE: EGHT) has announced the launch of 8x8 Conversation IQ, an AI-driven feature that enhances contact center capabilities for all users of its cloud communications platform. This tool allows organizations to analyze voice interactions, improve coaching, and ensure consistent customer experiences. The integration aims to streamline performance management across the enterprise, with benefits including reduced operational costs and improved team efficiency. Key features include sentiment analysis, automated workflows, and compliance tracking for regulatory mandates.

8x8, Inc. (NYSE: EGHT) has launched the 8x8 Agent Workspace, a new browser-based platform designed to enhance contact center operations. This innovative solution integrates communication tools and provides a user-friendly interface that supports hybrid work environments. Recognized as a finalist for the Best Innovation in Customer Experience at the Enterprise Connect 2022 awards, 8x8 Agent Workspace facilitates seamless multitasking across various channels like voice, chat, and email, contributing to improved agent productivity and customer satisfaction.

8x8, Inc. (NYSE: EGHT) has expanded its integrated cloud communications service, 8x8 XCaaS, into Indonesia and Thailand, making it the first provider to offer full cloud PSTN support across 50 countries. This service delivers local and toll-free numbers, enhanced connectivity, and emergency service support. The expansion aims to meet the needs of multinational companies facing hybrid work challenges, enhancing reliability and reducing operational complexity. 8x8's Global Reach technology underpins this service with a robust 99.999% SLA.

8x8, Inc. (NYSE: EGHT) reported significant growth in customer adoption of its integrated cloud communications platform, 8x8 XCaaS. As of the end of Q3 fiscal 2022, XCaaS accounted for over 35% of Annualized Recurring Subscriptions, showing a 35% year-over-year increase. New features include the industry's first integrated cloud phone and contact center solution in the Philippines, enhancing global PSTN services. The platform's effectiveness is reflected in customer success stories, highlighting improved revenue and customer experience metrics for businesses using integrated solutions.

8x8, Inc. (NYSE: EGHT) has announced the issuance of inducement grants in the form of restricted stock units for up to 1,288,685 shares to 204 employees, linked to its acquisition of Fuze, Inc. These awards aim to incentivize new hires and will vest over three years, contingent on employment status. The plan received approval from independent directors in compliance with NYSE regulations and is part of 8x8's strategy to enhance its integrated cloud communications platform.

8x8, Inc. (NYSE: EGHT) announced the deployment of its 8x8 XCaaS™ and 8x8 Voice for Microsoft Teams by BDO to enhance communication for nearly 6,500 employees in the UK. The partnership aims to provide high-quality global calling, reduce mobile costs, and integrate seamlessly with Microsoft 365, minimizing IT overhead. BDO reported improved customer service through enhanced analytics and real-time feedback mechanisms. This deployment signifies 8x8's commitment to support hybrid work environments and customer engagement effectively.

8x8, Inc. (NYSE: EGHT) reported its financial results for Q3 fiscal 2022, showing a 15% increase in total revenue to $156.9 million and an 18% increase in service revenue to $149.4 million. The company achieved a non-GAAP operating profit of $3.1 million amid an operating loss of $37.6 million (GAAP). Total ARR increased 16% to $572 million, with notable growth in enterprise customers and gross margins. Cash flow from operations was positive at $9.0 million, highlighting operational efficiency. The company also completed the acquisition of Fuze and appointed new leadership.

8x8, Inc. (NYSE: EGHT) has appointed Lisa Del Real as Global Channel Chief, reporting to Chief Sales Officer Ken Berryman. Del Real brings extensive experience in building successful global channel programs, previously holding leadership roles at RingCentral and recognized as a top channel executive. Her focus will be on enhancing 8x8's global channel programs as the company aims to lead in integrated cloud communications. Interim Channel Chief Bobby Hall will continue to oversee the North American channel program under her leadership.

8x8, Inc. (NYSE: EGHT) has completed its acquisition of Fuze, Inc. for approximately $250 million in stock and cash. This strategic move aims to enhance 8x8's XCaaS (eXperience Communications as a Service) offerings and expand its enterprise customer base globally. CEO Dave Sipes emphasized the commitment to support the Fuze platform while integrating the best offerings for customers. The acquisition aligns with 8x8's goal to reach $1 billion in revenue, demonstrating a focus on innovation and market expansion.