8X8 (EGHT) Stock News

8x8 (NASDAQ: EGHT) has significantly expanded its Operator Connect coverage to 50 countries, positioning itself among the top five global providers. The company has added 30 new countries, including Brazil, South Korea, Turkey, South Africa, and the Czech Republic.

As the only Operator Connect provider with a native contact center solution certified for Teams integration, 8x8 offers enhanced PSTN calling capabilities through Microsoft Teams. According to Metrigy, only 65.8% of Microsoft Teams users have enabled PSTN calling, presenting a substantial growth opportunity.

The solution features direct Azure peering, flexible calling plans, streamlined administration through the Microsoft Teams admin center, and a familiar Teams Phone experience for users.

8x8 (NASDAQ: EGHT) has launched Verif8, a new One-Time Password (OTP) authentication service designed to enhance security across customer interactions. This OTP-as-a-Service solution offers omnichannel authentication via SMS, voice, and Viber, addressing the growing cybersecurity concerns as attacks surge 44% year-over-year.

The platform features rapid onboarding, same-day deployment with templates in 43 languages, built-in fraud protection, and real-time performance monitoring. Particularly targeting sectors like education and healthcare, which have seen attack rates increase by 75% and 47% respectively, Verif8 aims to provide accessible security solutions without requiring complex infrastructure or substantial budgets.

A new Streetview survey by 8x8 reveals strong public demand for penalties against companies with poor customer service response times in the UK. The study found that 62% of British consumers support fines for long hold times, with Belfast showing the highest support at 66%. The survey of 2,000 UK adults showed varying demographics, with 66% of men and 59% of women backing penalties, and stronger support among older adults (66% for 55+) compared to younger generations (47% for 16-24). Additionally, 78% of UK consumers expect improved customer service when prices increase, reaching 84% among those 55 and over. 8x8's EMEA Managing Director Jamie Snaddon suggests that AI and automation could handle 90% of routine queries, allowing agents to focus on complex interactions.

8x8 (NASDAQ: EGHT) has repurchased 1 million shares of common stock for $1.85 million in open market transactions under its 2017 share repurchase program. This marks the company's first equity repurchase not tied to financing since October 2017. The repurchases occurred between June 6-13, 2025, following the filing of their FY2025 10-K. Since August 2022, 8x8 has reduced total debt by $209 million (40%) and increased shareholders' equity by 44% to $122 million. The company has also significantly reduced equity compensation costs from 30% of revenue in FY2022 to 3% in FY2025. Quarterly interest expenses have decreased from $10 million to under $5 million, demonstrating improved financial health and commitment to shareholder value.

8x8 (NASDAQ: EGHT), a leading integrated Platform provider for CX, has received multiple prestigious industry awards in 2025, highlighting its excellence in customer and employee experience. The company earned TrustRadius Top Rated awards for UCaaS and CCaaS, 43 badges in G2 Spring 2025 Awards including Leadership positions, and a Silver award for 8x8 Supervisor Workspace at the New York Product Design Awards. Notable achievements include ranking #69 on Newsweek's Global Most Loved Workplaces 2025 as the only CCaaS provider listed, and winning the SBR International Business Awards 2025 for Communication APIs. These accolades validate 8x8's integrated platform approach combining contact center, unified communication, and CPaaS solutions to enhance customer and employee experiences.

8x8 (NASDAQ: EGHT) has been recognized as one of Newsweek's Global Most Loved Workplaces 2025, securing the 69th position among the top 100 companies worldwide. The company, which provides an integrated platform for customer and employee experience including Contact Center, Unified Communications, and CPaaS solutions, was evaluated through the Love of Workplace Index by Best Practice Institute. The assessment involved surveys of over two million employees globally, leadership interviews, and analysis of various external factors. 8x8 was notably the only company in its category to make the list. The recognition was based on key factors including team collaboration, future optimism, shared values, mutual respect, growth opportunities, well-being, inclusion, and overall workplace experience.

8x8 (NASDAQ: EGHT) has elevated Creovai to its exclusive SoldBy8 tier within the 8x8 Technology Partner Ecosystem. This partnership integrates Creovai's AI-powered real-time agent guidance and conversation intelligence with 8x8 Contact Center platform.

The integration offers key benefits including faster agent responses through real-time guidance, increased operational efficiency via task automation, AI-powered quality assurance, and accelerated agent onboarding. Joint customers will benefit from a streamlined experience with single contract, unified billing, and centralized support.

This partnership aims to help contact centers improve agent productivity, reduce operational costs, and scale customer experience while avoiding the complexity of fragmented technology stacks.

8x8 (NASDAQ: EGHT) has been awarded the Singapore Business Review (SBR) International Business Awards 2025 for its CPaaS solutions. The company's integrated Platform for CX combines Contact Center, Unified Communication, and CPaaS solutions to deliver personalized customer experiences. 8x8 is expanding its presence in the Asia-Pacific region by enhancing its contact center capabilities with AI-powered automation and self-service tools.

The company's CPaaS offerings include SMS, RCS business messaging, voice, and video interaction capabilities, along with built-in authentication and fraud prevention features. This recognition follows 8x8's recent achievements at the 2025 Stevie Awards for customer service and innovation excellence.

8x8 (NASDAQ: EGHT) reports significant growth in its AI-powered CX solutions for Q4 FY2025. The company's Intelligent Customer Assistant adoption increased 62% year-over-year, with voice AI interactions growing 74.8% quarter-over-quarter. Notable achievements include AI interactions rising 260% YoY, an industry-leading transcription error rate of 3.43%, and communication API customer interactions growing 39% across channels. The platform secured several major customer wins, including deployments supporting thousands of users across various industries. New AI features include Custom Dictionary for improved transcription accuracy, AI Chat Summarization, and Real-Time Agent Assistance. The company's integrated platform combines Contact Center, Unified Communication, and Communications APIs to enhance customer experience and operational efficiency.