Emerson Introduces AI-Enabled Guidance to Support Industrial Resilience

Rhea-AI Summary

Emerson (NYSE: EMR) has launched Guardian Virtual Advisor, an AI-powered software solution designed to enhance industrial automation system performance. The solution leverages artificial intelligence and Emerson's extensive domain expertise to provide rapid, self-service advice for system maintenance and troubleshooting.

Built upon Emerson's Guardian Digital Platform's two decades of accumulated knowledge, the Virtual Advisor enables natural language queries and delivers instant answers with relevant documentation. Initially available for DeltaV distributed control systems, the platform will expand to include AMS and Ovation platforms. This innovation addresses a critical market need, considering Frost & Sullivan's estimate of over $1 trillion in global industrial operational losses.

Positive

• Addresses significant market opportunity with over $1 trillion in global industrial operational losses
• Leverages 20+ years of accumulated troubleshooting data from Guardian Digital Platform
• Reduces operational inefficiencies and system maintenance time through AI-powered solutions
• Planned expansion to additional automation platforms (AMS and Ovation)

Negative

• Limited initial availability only for DeltaV control systems
• Requires subscription to Emerson's product support

Guardian Virtual Advisor offers rapid, self-service advice to keep critical infrastructure running at peak performance

AUSTIN, Texas, Sept. 23, 2025 /PRNewswire/ -- Emerson (NYSE: EMR), an industrial technology leader delivering advanced automation solutions, has introduced Guardian™ Virtual Advisor, an AI-powered software solution to support end-to-end lifecycle management. Emerson's Guardian Virtual Advisor combines AI with deep domain expertise to help customers rapidly evaluate and enhance the performance of their automation systems, driving smarter decisions and operational excellence.

Lifecycle services provide a comprehensive approach for industrial customers to support and maintain operations throughout the entire lifecycle of a plant – helping them maximize uptime, address operational inefficiencies and protect their automation investments. Frost & Sullivan estimates the industrial space has more than $1 trillion in operational losses globally, driving greater demand for lifecycle services.

For over two decades, Emerson's Guardian Digital Platform has accumulated a vast repository of troubleshooting information – but searching articles and reference documents is a manual approach that slows down quick responses to developing issues like performing system maintenance or managing security updates or new software releases. Guardian Virtual Advisor is an intuitive, AI-powered application where users can enter natural language questions and receive an easy-to-understand answer and a link to the appropriate reference documents.

"When a user is in the middle of a task, they don't want to read through thousands of knowledge base articles; they want the answer as soon as possible," said Nina Golder, vice president of Emerson's Guardian software and solutions. "Guardian Virtual Advisor quickly provides the direct answer to questions in conversational language, and delivers the referenced product information or system-specific hotfixes, saving valuable time and energy so teams can keep systems running at peak performance." 

Currently available today to manage DeltaV™ distributed control systems, Guardian Virtual Advisor will be extended to include Emerson's other automation platforms, such as AMS and Ovation™. The Guardian Digital Platform and Guardian Virtual Advisor will play an increasingly critical role in accelerating time-to-market, reducing costs, maximizing asset utilization and eliminating operational risks.

Guardian Virtual Advisor is available to subscribers of Emerson's product support through the Guardian Digital Platform.

Additional resources:

• Join the Emerson Exchange 365 Community
• Visit Emerson's Industrial Software Page on LinkedIn
• Visit Emerson's DeltaV Automation Platform Page on LinkedIn
• Connect with Emerson via X Facebook LinkedIn YouTube

About Emerson 
Emerson (NYSE: EMR) is a global industrial technology leader that provides advanced automation. With an unmatched portfolio of intelligent devices, control systems, and industrial software, Emerson delivers solutions that automate and optimize business performance. Headquartered in St. Louis, Missouri, Emerson combines innovative technology with proven operational excellence to power the future of automation. For more information, visit Emerson.com.

 

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SOURCE Emerson

FAQ

What is Emerson's Guardian Virtual Advisor and when was it launched?

Guardian Virtual Advisor is an AI-powered software solution launched by Emerson on September 23, 2025, designed to provide rapid, self-service advice for industrial automation system maintenance and troubleshooting.

How does EMR's Guardian Virtual Advisor improve industrial operations?

It improves operations by providing instant answers to technical queries using natural language processing, accessing decades of troubleshooting data to help maintain systems at peak performance and reduce operational inefficiencies.

Which systems are currently compatible with Emerson's Guardian Virtual Advisor?

The solution is currently available for DeltaV distributed control systems, with planned expansion to include Emerson's AMS and Ovation automation platforms.

What market problem does EMR's Guardian Virtual Advisor address?

It addresses the $1 trillion in global industrial operational losses identified by Frost & Sullivan by helping maximize uptime, improve operational efficiency, and protect automation investments through AI-powered system maintenance support.

How can customers access Emerson's Guardian Virtual Advisor?

Guardian Virtual Advisor is available to subscribers of Emerson's product support through the Guardian Digital Platform.