AI Deployment Enhances Operational Performance for Everyday People Financial in the UK
Everyday People Financial (OTCQB: EPFCF) has reported significant operational improvements in its UK Revenue Cycle Management division following AI technology deployments. The implementation of Inicio.AI's digital solutions has led to a 24% reduction in call handling time and a 29% increase in customer engagement, while payment success rates improved to 93%.
The company's UK operations, comprising BPO Collections, Commercial Collection Services, and Everyday People Financial Solutions, now employ over 650 staff. The AI implementation has helped identify approximately $50 million in unclaimed benefits for customers. Fournet's speech analytics technology has reduced post-call wrap-up time by 50%. The company plans to expand these AI technologies to its Canadian operations in fall 2025.
Everyday People Financial (OTCQB: EPFCF) ha riportato significativi miglioramenti operativi nella sua divisione di Gestione del Ciclo dei Ricavi nel Regno Unito grazie all'implementazione di tecnologie AI. L'adozione delle soluzioni digitali di Inicio.AI ha portato a una riduzione del 24% nei tempi di gestione delle chiamate e a un aumento del 29% nell'engagement dei clienti, mentre il tasso di successo nei pagamenti è salito al 93%.
Le operazioni nel Regno Unito, che comprendono BPO Collections, Servizi di Recupero Commerciale e Everyday People Financial Solutions, impiegano ora oltre 650 dipendenti. L'implementazione dell'AI ha permesso di individuare circa 50 milioni di dollari in benefici non reclamati per i clienti. La tecnologia di analisi vocale di Fournet ha ridotto del 50% i tempi di post-chiamata. L'azienda prevede di estendere queste tecnologie AI alle sue operazioni canadesi nell'autunno del 2025.
Everyday People Financial (OTCQB: EPFCF) ha informado mejoras operativas significativas en su división de Gestión del Ciclo de Ingresos en el Reino Unido tras la implementación de tecnología de IA. La adopción de las soluciones digitales de Inicio.AI ha resultado en una reducción del 24% en el tiempo de manejo de llamadas y un aumento del 29% en la participación de clientes, mientras que la tasa de éxito en pagos mejoró al 93%.
Las operaciones en el Reino Unido, que incluyen BPO Collections, Servicios de Cobranza Comercial y Everyday People Financial Solutions, ahora emplean a más de 650 empleados. La implementación de IA ha ayudado a identificar aproximadamente 50 millones de dólares en beneficios no reclamados para los clientes. La tecnología de análisis de voz de Fournet ha reducido el tiempo de post-llamada en un 50%. La empresa planea expandir estas tecnologías de IA a sus operaciones en Canadá en el otoño de 2025.
Everyday People Financial (OTCQB: EPFCF)는 AI 기술 도입 후 영국 수익 주기 관리 부문에서 상당한 운영 개선을 보고했습니다. Inicio.AI의 디지털 솔루션 도입으로 통화 처리 시간이 24% 감소하고 고객 참여가 29% 증가했으며, 결제 성공률은 93%로 향상되었습니다.
영국 내 BPO 수금, 상업 수금 서비스, Everyday People Financial Solutions를 포함한 회사의 운영은 현재 650명 이상의 직원을 고용하고 있습니다. AI 도입으로 고객의 미청구 혜택 약 5천만 달러를 식별하는 데 도움을 주었습니다. Fournet의 음성 분석 기술은 통화 후 정리 시간을 50% 단축했습니다. 회사는 2025년 가을에 이 AI 기술을 캐나다 사업으로 확장할 계획입니다.
Everyday People Financial (OTCQB : EPFCF) a annoncé des améliorations opérationnelles significatives dans sa division de gestion du cycle des revenus au Royaume-Uni suite au déploiement de technologies d'IA. La mise en œuvre des solutions numériques d'Inicio.AI a entraîné une réduction de 24 % du temps de gestion des appels et une augmentation de 29 % de l'engagement client, tandis que le taux de réussite des paiements a atteint 93 %.
Les opérations britanniques de l'entreprise, comprenant BPO Collections, les services de recouvrement commercial et Everyday People Financial Solutions, emploient désormais plus de 650 personnes. L'implémentation de l'IA a permis d'identifier environ 50 millions de dollars d'avantages non réclamés pour les clients. La technologie d'analyse vocale de Fournet a réduit de 50 % le temps de post-traitement des appels. L'entreprise prévoit d'étendre ces technologies d'IA à ses opérations canadiennes à l'automne 2025.
Everyday People Financial (OTCQB: EPFCF) hat nach dem Einsatz von KI-Technologien in seiner britischen Revenue Cycle Management-Abteilung erhebliche betriebliche Verbesserungen gemeldet. Die Implementierung der digitalen Lösungen von Inicio.AI führte zu einer 24%igen Reduzierung der Anrufbearbeitungszeit und einer 29%igen Steigerung der Kundenbindung, während die Erfolgsquote bei Zahlungen auf 93% anstieg.
Die britischen Geschäftsbereiche, bestehend aus BPO Collections, Commercial Collection Services und Everyday People Financial Solutions, beschäftigen nun über 650 Mitarbeiter. Die KI-Implementierung half dabei, rund 50 Millionen US-Dollar an nicht geltend gemachten Leistungen für Kunden zu identifizieren. Die Sprachanalysetechnologie von Fournet reduzierte die Nachbearbeitungszeit nach Anrufen um 50%. Das Unternehmen plant, diese KI-Technologien im Herbst 2025 auf seine kanadischen Aktivitäten auszuweiten.
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Edmonton, Alberta--(Newsfile Corp. - July 14, 2025) - Everyday People Financial Corp. (TSXV: EPF) (OTCQB: EPFCF) ("Everyday People" or the "Company") is pleased to provide an operational update regarding its United Kingdom ("UK") Revenue Cycle Management ("RCM") division, which includes BPO Collections Limited ("BPO"), Commercial Collection Services Limited ("CCS"), and Everyday People Financial Solutions ("EPFS").
The Company's UK RCM division now employs over 650 staff and continues to deliver services to government, utilities, and financial institutions. Recent technology deployments have led to measurable operational efficiencies across the group.
"We have been focused on enhancing our capabilities in the UK through continued investment in people, process, and technology," said Graham Rankin, Co-CEO, RCM (UK). "Our goal remains to deliver strong outcomes for our clients and their customers while operating in a highly compliant and efficient manner."
Recent AI Technology Deployments and Measurable Outcomes
The adoption of digital income and expenditure solutions, such as those provided by Inicio.AI, has contributed to operational efficiencies, including a
Additionally, the implementation of AI-driven speech analytics technology from Fournet has enabled real-time agent feedback and the automation of call summaries, reducing post-call wrap-up time by
Following the success of these deployments in the UK, the Company plans to implement these AI technologies across its Canadian RCM operations with implementation in Canada expected to begin in fall the of 2025. This expansion is expected to support further service enhancements and operational efficiency across the group.
In addition to these AI innovations, the Company's UK operations continue to leverage its proprietary Affordability and Vulnerability Assessment Platform, which has been a cornerstone of its ethical collections approach for over 17 years. This platform, now enhanced with AI capabilities, ensures that assessments of a customer's ability to pay are balanced with regulatory requirements and best practices for protecting vulnerable individuals. The Company's long-standing commitment to responsible collections is aligned with evolving UK regulatory frameworks, where affordability assessments are now a mandatory element of consumer protection standards.
Overview of UK RCM Operations
BPO Collections Limited
Headquartered on the West Coast of Scotland, BPO has operated in the UK collections industry for over 25 years and provides services supported by analytics, desktop tracing, and call quality assurance tools. The company services a range of clients across financial and government sectors and is equipped to deliver receivables management solutions in both regulated and non-regulated environments. BPO's operations are built on a compliance-focused framework, and the business continues to invest in digital infrastructure to support service delivery and reporting.
Commercial Collection Services Limited
Operating from London, CCS provides receivables management services to public sector and utility clients. The company operates in regulated environments and maintains a scalable staffing model supported by experienced leadership. CCS continues to focus on structured service delivery, customer engagement, and operational performance tracking.
Everyday People Financial Solutions
Located in the heart of Glasgow's George Square, EPFS has grown to a team of over 240 staff and recently expanded to a second office floor. The business specializes in white-label service delivery using client systems and brand frameworks. EPFS has invested in scalable training infrastructure and digital tools to support clients across government and financial sectors.
Everyday People Financial's approach in the UK reflects its leadership in ethical collections, with a proven 17-year track record in affordability and vulnerability assessments that safeguard consumer well-being and align with regulatory expectations.
About Everyday People Financial Corp.
Everyday People Financial Corp. is a technology-driven financial services company with a mission to help individuals and businesses manage money better. First established in 1988, we have a workforce of over 650 people operating in the United Kingdom and Canada providing fully fee-for-service solutions across two business pillars operating in Canada and the United Kingdom.
Revenue Cycle Management (RCM), which helps organizations recover receivables and streamline billing processes without purchasing consumer debt, and Financial Services, which provides digital tools and credit access programs that support Canadians on their financial journey, all without lending money.
Founded on the belief that everyone deserves a second chance to rebuild financial health and wealth, the Company is committed to providing affordable, innovative, and responsible financial solutions that create lasting value for our clients, customers, and shareholders.
We are changing the way people manage money by enhancing our client and consumer services with our own affordability assessment programs with specialized financial products and literacy programs. We're helping everyday people rebuild their financial health for generational wealth. We stand for creativity and entrepreneurship. Our combination of companies, products and services has been established to ensure we can fulfill consumers' financial needs and service them in a low-cost and effective manner.
For more information visit: www.everydaypeoplefinancial.com.
Contact
Graham Rankin
Co-CEO, RCM (UK) of Everyday People Financial Corp.
Barret Reykdal
Co-CEO, RCM (North America) of Everyday People Financial Corp.
letsconnect@epfinancial.ca
1 888 825 9808 (Press Option 2 for Investor and Media Relations)
Cautionary Note Regarding Forward-Looking Statements
This news release includes certain "forward-looking statements" or "forward-looking information" (collectively referred to hereafter as "forward-looking statements") under applicable Canadian securities legislation. Forward-looking statements include, but are not limited to, statements with respect to financial performance and key financial metrics, results of operations, integration of the acquired businesses, and the business, plans, strategy and operations of the Company. Forward-looking statements are necessarily based upon a number of estimates and assumptions that, while considered reasonable, are subject to known and unknown risks, uncertainties and other factors which may cause the actual results and future events to differ materially from those expressed or implied by such forward-looking statements. Such factors include, but are not limited to, expectations and assumptions concerning the Company and the acquired businesses as well as other risks and uncertainties, including those described in the documents filed by the Company on SEDAR+ at www.sedarplus.ca. There can be no assurance that such statements will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking statements. The Company disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.
Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in the policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
To view the source version of this press release, please visit https://www.newsfilecorp.com/release/258778
FAQ
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