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Vonage Ranked #1 for Video in the 2026 Gartner® Critical Capabilities for Communications Platform as a Service (CPaaS) and a Leader in the 2026 Gartner® Magic Quadrant™ for CPaaS

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communications platform as a service technical
A communications platform as a service (CPaaS) is a cloud-based toolkit companies use to add phone calls, text messages, video, and chat into their apps or websites without building the infrastructure themselves. For investors, CPaaS matters because it powers customer contact and digital services for many businesses—like buying a ready-made phone and messaging system by subscription—so growth in its use can signal recurring revenue and broader adoption of digital interactions.
cpaas technical
A Communications Platform as a Service (CPaaS) is a cloud-based toolkit that lets companies add voice calls, text messages, video and chat features to their apps or websites without building the underlying phone or messaging systems. Think of it as a plug-and-play communications engine developers drop into software. Investors watch CPaaS because it often produces usage-based and recurring revenue, can scale quickly with customer communication needs, and benefits from trends like remote work and digital customer service.
magic quadrant technical
A magic quadrant is a two-dimensional chart that places companies in a market into four groups based on how well they perform today and how strong their future plans look; think of it like a map that shows who is leading, who is catching up, who specializes in niches, and who has big ideas but unproven delivery. Investors use it to quickly gauge competitive position, credibility, and potential growth or risk when comparing companies in the same industry.
peer insights technical
Peer insights are observations, ratings or commentary about a company or product coming from other firms, industry experts or similar businesses; think of them as informed neighbors comparing performance and practices. Investors use these collective viewpoints to benchmark a company against its competitors, spot strengths or risks that numbers alone might miss, and judge whether a stock is fairly valued relative to industry norms.
api technical
An API, or Application Programming Interface, is a set of rules that allows different software programs to communicate and work together smoothly, much like a waiter translating your order into the kitchen and then bringing your meal back. For investors, APIs are important because they enable real-time access to financial data, trading systems, and other digital services, making it easier to make informed decisions quickly and efficiently.
sim swap prevention technical
Measures and technologies designed to stop criminals from fraudulently transferring a phone number to a new SIM card so they can intercept calls, texted codes, and account recovery messages. Investors care because successful SIM swap attacks can lead to direct financial losses, regulatory fines and loss of customer trust; preventing them is like installing stronger locks and alarms to reduce theft, liability and reputational damage.
contact center as a service technical
A cloud-based service that provides businesses with the software and tools to run customer support operations—phone, chat, email, and related reporting—on a subscription basis instead of owning and maintaining hardware and software. Investors care because it turns a large upfront capital expense into recurring revenue for the provider, scales quickly with customer growth, and can drive predictable cash flow and higher customer retention when companies outsource their contact operations much like renting a fully equipped office instead of building one.
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Vonage recognized for the fourth time for its Ability to Execute and Completeness of Vision; one of only two vendors included in all three Cloud Communications Gartner Magic Quadrant Reports

HOLMDEL, N.J.--(BUSINESS WIRE)-- Vonage, a part of Ericsson (NASDAQ: ERIC), today announced it has been ranked #1 for Video in the 2026 Gartner® Critical Capabilities for Communications Platform as a Service (CPaaS), and named a Leader in the 2026 Gartner® CPaaS. Positioned in the Leaders Quadrant for both Ability to Execute and Completeness of Vision, this marks the fourth time Vonage has been recognized in this report.

Vonage sees this recognition as a testament to our deep security and fraud prevention capabilities through network powered solutions, and extensive CPaaS capabilities which enable enterprises and developers to deliver enhanced business outcomes and superior customer experience. Vonage cloud communications and network APIs allow developers to embed programmable messaging, voice, video, email, authentication, identity insights, and Quality on Demand (QoD) into enterprise applications and workflows. The result is operational excellence across mobile networks and the cloud - combining communications and network APIs, AI, and data to boost enterprise efficiency, elevate customer experience, and drive deeper end-user engagement.

"Vonage is thrilled to be ranked #1 for Video Use Case in the 2026 Gartner® Critical Capabilities for CPaaS, and to be named a Leader in the 2026 Gartner Magic Quadrant for CPaaS," said Christophe Van de Weyer, President and Head of Business Unit API for Vonage. "Recognized for the fourth time, we believe this recognition reflects the breadth of our platform and our innovation focus across the full spectrum of programmable communications – video, voice, and messaging – and network APIs that power the next wave of digital transformation.”

We believe these recognitions reflect the breadth and depth of Vonage’s CPaaS portfolio, including:

Vonage is one of only two vendors recognized across all three Gartner® Magic Quadrant™ reports in the cloud communications space - CPaaS, Contact Center as a Service (CCaaS), and Unified Communications as a Service (UCaaS) - in our opinion, this underscores the company's unique position as a full-stack communications provider.

Click here to learn more and to get complimentary copies of the 2026 Gartner® Critical Capabilities for CPaaS and 2026 Gartner® Magic Quadrant™ for CPaaS reports.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant and Peer Insights are registered trademarks of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates.

Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 20 May 2026

Gartner, Critical Capabilities for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 26 May 2026

Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 8 September 2025

Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, etc., 22 September 2025

About Vonage

Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud.

The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.

Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC) and operates within Ericsson Group Business Area Global Communications Platform (BGCP). For more information, visit www.vonage.com and follow @Vonage.

Copyright © 2026 Vonage. All rights reserved. VONAGE®, the V logo, and other Vonage marks are registered trademarks of Vonage or its affiliates in the United States and other countries.

Press Contact:
press@vonage.com

Source: Vonage

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