Vonage Receives Recognition from Gartner® for Communications Platform as a Service: Named a Customers' Choice and a Visionary
Vonage, a subsidiary of Ericsson (NASDAQ: ERIC), has achieved dual recognition from Gartner for its Communications Platform as a Service (CPaaS). The company was named a Visionary in the 2025 Gartner Magic Quadrant™ and received Customers' Choice recognition with a notable 93% Willingness to Recommend score based on 41 reviews.
The company's network-powered Communications APIs enable businesses to create personalized customer experiences through solutions like telehealth video consultations and secure online transactions. Vonage has strategically focused on AI initiatives, anti-fraud capabilities, and security improvements across its platform to support high-margin growth objectives.
Vonage, una controllata di Ericsson (NASDAQ: ERIC), ha ottenuto un doppio riconoscimento da Gartner per la sua piattaforma di Comunicazione come Servizio (CPaaS). L'azienda è stata nominata Visionaria nel Gartner Magic Quadrant™ 2025 e ha ricevuto il riconoscimento Customers' Choice con un notevole 93% di disponibilità a raccomandare basato su 41 recensioni.
Le API di comunicazione basate sulla rete dell'azienda permettono alle imprese di creare esperienze personalizzate per i clienti attraverso soluzioni come consulti video in telemedicina e transazioni online sicure. Vonage ha concentrato strategicamente i suoi sforzi su iniziative di intelligenza artificiale, capacità antifrode e miglioramenti della sicurezza sulla sua piattaforma per sostenere obiettivi di crescita ad alto margine.
Vonage, una filial de Ericsson (NASDAQ: ERIC), ha logrado un doble reconocimiento por parte de Gartner por su Plataforma de Comunicación como Servicio (CPaaS). La compañía fue nombrada Visionaria en el Gartner Magic Quadrant™ 2025 y recibió el reconocimiento Customers' Choice con una destacada puntuación del 93% en disposición a recomendar basada en 41 reseñas.
Las API de comunicación impulsadas por la red de la empresa permiten a los negocios crear experiencias personalizadas para los clientes mediante soluciones como consultas de telemedicina por video y transacciones en línea seguras. Vonage ha enfocado estratégicamente sus iniciativas en inteligencia artificial, capacidades antifraude y mejoras de seguridad en toda su plataforma para apoyar objetivos de crecimiento con altos márgenes.
Vonage는 Ericsson (NASDAQ: ERIC)의 자회사로서 Gartner로부터 커뮤니케이션 플랫폼 서비스(CPaaS) 부문에서 이중 인정을 받았습니다. 이 회사는 2025 Gartner 매직 쿼드런트™에서 비저너리로 선정되었으며, 41개의 리뷰를 기반으로 한 93% 추천 의향 점수로 고객 선택(Customer's Choice) 인식도 받았습니다.
회사의 네트워크 기반 커뮤니케이션 API는 원격의료 비디오 상담 및 안전한 온라인 거래와 같은 솔루션을 통해 기업이 맞춤형 고객 경험을 창출할 수 있도록 지원합니다. Vonage는 AI 이니셔티브, 사기 방지 기능 및 플랫폼 전반의 보안 개선에 전략적으로 집중하여 고수익 성장 목표를 뒷받침하고 있습니다.
Vonage, une filiale de Ericsson (NASDAQ : ERIC), a obtenu une double reconnaissance de la part de Gartner pour sa plateforme de Communication en tant que Service (CPaaS). L'entreprise a été désignée Visionnaire dans le Gartner Magic Quadrant™ 2025 et a reçu la distinction Customers' Choice avec un remarquable score de 93 % de volonté de recommander basé sur 41 avis.
Les API de communication propulsées par le réseau de l’entreprise permettent aux entreprises de créer des expériences client personnalisées via des solutions telles que les consultations vidéo en télésanté et les transactions en ligne sécurisées. Vonage s’est stratégiquement concentrée sur les initiatives d’intelligence artificielle, les capacités anti-fraude et les améliorations de la sécurité sur sa plateforme pour soutenir ses objectifs de croissance à forte marge.
Vonage, eine Tochtergesellschaft von Ericsson (NASDAQ: ERIC), hat von Gartner eine doppelte Anerkennung für seine Communications Platform as a Service (CPaaS) erhalten. Das Unternehmen wurde als Visionär im Gartner Magic Quadrant™ 2025 ausgezeichnet und erhielt die Customers' Choice-Auszeichnung mit einer bemerkenswerten Empfehlungsbereitschaft von 93% basierend auf 41 Bewertungen.
Die netzwerkgestützten Kommunikations-APIs des Unternehmens ermöglichen es Unternehmen, personalisierte Kundenerlebnisse durch Lösungen wie Telemedizin-Videokonsultationen und sichere Online-Transaktionen zu schaffen. Vonage hat strategisch auf KI-Initiativen, Betrugsbekämpfung und Sicherheitsverbesserungen auf seiner Plattform gesetzt, um Wachstumsziele mit hohen Margen zu unterstützen.
- Received 93% Willingness to Recommend score from customers
- Strategic focus on AI initiatives and platform innovation
- Enhanced anti-fraud capabilities and security improvements
- Recognition in all areas of Gartner 2025 Critical Capabilities report
- Geographic focus refinement may limit some market opportunities
Customers worldwide recommend Vonage's Communications Platform as a Service (CPaaS), receiving a Gartner Customers' Choice recognition; company recognized as a Visionary in the Gartner Magic Quadrant™
Vonage's innovative network-powered Communications APIs provide businesses and developers with the building blocks to create personalized, high-impact customer experiences. This includes solutions that enable companies to integrate real-time video consultations into their applications for services such as telehealth, or enable instant notifications and silent authentication for secure online transactions, and more.
"Our commitment is to empower businesses with advanced technologies that enable exceptional customer experiences across digital touchpoints," said Christophe Van de Weyer, President and Head of Business Unit API for Vonage. "By harnessing AI and focusing on significant innovation, we empower developers and businesses to build solutions that meet today's demands and anticipate tomorrow's needs. In our opinion, this recognition from Gartner reinforces our approach, while the trust and feedback from our customers validates the meaningful impact our solutions have on their success."
With continued investments in innovation, including AI initiatives across its platform, and a focus on improvements to its anti-fraud capabilities and security, Vonage has made several strategic decisions to support high-margin growth objectives. These include refinement of its geographic focus and prioritization of R&D investments that increase portfolio capabilities and create value and greater business impact for its customers. This strategy reflects Vonage's customer-centric approach, dedicated to delivering consistent, dependable, and forward-thinking communication solutions that empower businesses to scale, create operational efficiencies and enhance customer experiences.
Additionally, Vonage was recognized in all areas of the Gartner 2025 Critical Capabilities report, a companion to the CPaaS Magic Quadrant™.
Vonage also earned a
Customer reviews included:
5 star - "Exploring the Versatility of Vonage's Developer-Friendly Communications APIs"
5 star - "Vonage Provides a Robust and Flexible Communication Platform"
5 star - "Simple, Fast Setup and Continually Advancing Technology to Ensure Market Relevance"
5 star - "Maximizing Efficiency with Vonage: A User Experience"
5 star - "Highly Customizable Platform with Excellent Support"
Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the
Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 24 July 2025
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Pankil Sheth etc., 7 October 2024
Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 28 October 2024
Gartner, CPaaS Voice of the Customer, 24 November, 2024.
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience.
Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs.
Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences.
Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit linkedin.com/company/Vonage/. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.
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SOURCE Vonage
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