Vonage Unveils First-of-its-Kind AI and Network Innovation at Dreamforce 2025

Rhea-AI Summary

Vonage (NASDAQ: ERIC) unveiled integrations of Vonage Contact Center with Vonage Network APIs for Agentforce 360 at Dreamforce 2025 on October 24, 2025.

The offering combines real‑time network insights and AI to enable embedded, automated customer verification and fraud detection that operates invisibly to users. Live demos showed applications across healthcare, finance, and sales, and customers Endress+Hauser and Lennar presented use cases. Vonage also won the Salesforce 2025 Partner Innovation Award for the third consecutive year and is noted as a top-rated Salesforce AppExchange partner.

Insights

Product & Partnership Strategist

Vonage launched integrated AI + network features with Salesforce at Dreamforce, highlighting fraud detection and wide customer engagement.

Vonage and Salesforce demonstrated an integrated solution—Vonage Contact Center with Vonage Network APIs for Agentforce 360—designed to surface real‑time network insights and AI for invisible customer verification and fraud detection. Thousands of attendees saw demos linking Vonage Voice, Sales Cloud, and Agentforce 360 to industry use cases such as patient journeys and financial fraud detection.

Dependencies and risks include successful customer rollouts, measurable fraud reduction, and API interoperability across providers; the announcement cites use by thousands at the event and customer examples from Endress+Hauser and Lennar. The product also benefits from recognition, including the Salesforce 2025 Partner Innovation Award and top AppExchange rating, which support credibility but do not guarantee adoption.

Watch for concrete adoption signals over the next 6–12 months: published case study metrics for verification accuracy and fraud reduction, announced customer deployments or platform availability dates, and API partner integration details. The Oct. 24, 2025 timing and award history strengthen near‑term momentum but require outcome data to confirm sustained impact.

Thousands of businesses experienced Vonage APIs integrated with Vonage Contact Center for Salesforce Agentforce 360 Platform

HOLMDEL, N.J., Oct. 24, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC), showcased the future of customer engagement at Dreamforce 2025. Vonage and Salesforce, longstanding strategic partners, unveiled a breakthrough innovation - Vonage Contact Center integrated with Vonage Network APIs for Agentforce 360 users, to deliver customer experience like never before.

The powerful software solution leverages real-time network insights and AI, to enable embedded and automated customer verification, operating invisibly to the user while significantly enhancing fraud protection.

"Vonage is addressing some key transformational areas for businesses through its integrations with Agentforce 360. Among the top transformation projects for companies in our research is adding or improving deterministic AI agents (58%), followed by agentic agents (54%)," says Metrigy CEO Robin Gareiss. "In addition, Vonage Agentforce Identity Insights and Fraud Detection helps keep untrusted people out of business' contact centers – a transformation initiative for 43% of companies – while improving lead validation. A big differentiator is the ability to use this function with any provider via API."

AI-Powered Innovation in Action

Thousands of businesses engaged with Vonage at Dreamforce through hands-on demos of cutting-edge integrations of Vonage with Salesforce Voice, Sales Cloud, and Agentforce 360 innovations. Live demos showcased how Vonage's AI-powered software solutions are transforming industries - from streamlining patient journeys to detecting financial fraud and enhancing customer engagement.

One of the demos, Vonage Agentforce Identity Insights and Fraud Detection, a first-of-its-kind solution, equips contact center agents with real-time fraud detection and customer verification tools.

"Vonage sets a new standard for fraud assessment with real‑time Identity Insights and Fraud Detection, a transformational solution that pre-empts fraud, strengthens customer trust, and improves the entire contact center experience," said Derek Top, Principal Analyst and Research Director with Opus Research. "Additionally, Vonage's integration of Agentforce Voice underscores the growing importance of voice‑enabled AI for contact centers to meet specific customer needs, while also ensuring a seamless and intuitive experience."

Customer Stories & Results

Vonage customers Endress+Hauser, a leader in industrial process measurement and automation, and Lennar, one of the largest home construction companies in the U.S., shared the stage with the company to reveal how Vonage is transforming their customer interactions.

Recognition from Salesforce

Vonage was also recognized with the Salesforce 2025 Partner Innovation Award for the third consecutive year, for its innovative use of AI-driven voice capabilities deeply integrated with Salesforce Voice.

Combined with Vonage's status as the top-rated Salesforce partner on the AppExchange, this underscores the Company's leadership in the next era of digital transformation.

"Vonage is driving the future of business by transforming every digital interaction and enabling next-gen customer experiences," said Neelam Sandhu, Chief Marketing Officer at Vonage. "We are proud to partner with Salesforce to enable our joint customers to move beyond traditional support, to proactive, intelligent engagement, opening up new growth and value for enterprises worldwide. It was wonderful to meet with so many of our customers at Dreamforce."

About Vonage

Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud.

The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.

Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC) and operates within Ericsson Group Business Area Global Communications Platform (BGCP). For more information visit www.vonage.com and follow @Vonage.

Copyright © 2025 Vonage. All rights reserved. VONAGE®, the V logo, and other Vonage marks are registered trademarks of Vonage or its affiliates in the United States and other countries.

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SOURCE Vonage

FAQ

What did Vonage (ERIC) announce at Dreamforce 2025 on October 24, 2025?

Vonage announced Vonage Contact Center integrated with Vonage Network APIs for Agentforce 360, combining real-time network insights and AI for customer verification and fraud detection.

How does Vonage Agentforce Identity Insights and Fraud Detection affect ERIC customers?

The solution provides real-time fraud detection and automated customer verification for contact center agents, aimed at improving fraud protection and lead validation.

Which Vonage customers showcased results with ERIC at Dreamforce 2025?

Endress+Hauser and Lennar shared customer stories demonstrating Vonage integrations across industrial automation and home construction use cases.

Did Vonage (ERIC) receive any recognition at Dreamforce 2025?

Yes, Vonage received the Salesforce 2025 Partner Innovation Award for the third consecutive year and is the top-rated Salesforce partner on AppExchange.

What Salesforce products did Vonage demo with its ERIC integrations at Dreamforce?

Vonage demoed integrations with Salesforce Voice, Sales Cloud, and Agentforce 360, highlighting voice-enabled AI and embedded contact center features.