EXL launches EXLerate.AI platform to drive accelerated AI business benefits at scale for enterprises
Rhea-AI Summary
EXL (NASDAQ: EXLS) has unveiled EXLerate.AI, an advanced agentic AI platform designed to help enterprises integrate AI solutions into their business operations. The cloud-agnostic, modular orchestration platform features over 10 industry-specific AI agents currently deployed across insurance, healthcare, retail, utilities, and financial services sectors.
The platform includes more than 100 accelerators and introduces two new proprietary Large Language Models (LLMs) for health and finance, building upon their 2024 Insurance LLM. EXLerate.AI's key features include AI Agents and Accelerators, Domain Specific LLMs, and an Open Architecture Platform compatible with major technology providers like NVIDIA, AWS, Google, Microsoft, ServiceNow, and Salesforce.
The solution aims to enhance efficiency, customer experience, accuracy, and scalability across business operations, focusing on processes such as claims adjudication, commercial underwriting, payment servicing, and customer service.
Positive
- Launch of comprehensive AI platform with 100+ accelerators and 10+ industry-specific agents
- Proprietary domain-specific LLMs for health, finance, and insurance
- Open architecture ensures flexibility and compatibility with major tech providers
- Platform already operational across multiple industries
Negative
- Platform development required over two years of investment
- Success metrics and ROI data not yet disclosed
Insights
EXL's EXLerate.AI Platform Launch: Strategic Positioning in Enterprise AI Orchestration
EXL's launch of EXLerate.AI represents a significant strategic pivot that positions the company at the intersection of domain expertise and AI implementation – precisely where enterprises are struggling most. The platform addresses the critical "last mile problem" in enterprise AI adoption: orchestrating multiple AI agents across complex workflows while maintaining business continuity.
What distinguishes EXLerate.AI in the increasingly crowded enterprise AI market is its domain-specialized approach. While competitors like ServiceNow, Salesforce, and major cloud providers offer horizontal AI platforms, EXL's vertical-specific solutions for insurance, healthcare, and financial services leverage the company's 25 years of domain expertise and proprietary labeled data. This creates a substantial barrier to entry for generic AI providers attempting to serve these regulated industries.
The platform's architecture reveals EXL's pragmatic approach to the market. By designing an open, cloud-agnostic system that integrates with existing enterprise technologies from NVIDIA, AWS, Google, Microsoft, ServiceNow, and Salesforce, EXL avoids the "rip and replace" mentality that has hindered enterprise AI adoption. This hybrid approach allows clients to preserve existing investments while incrementally implementing AI capabilities – a important selling point for risk-averse industries.
For investors, this platform launch signals EXL's transition from a traditional business process management company to a higher-margin AI solutions provider. The proprietary LLMs for insurance, health, and finance create potential for recurring revenue streams through subscription models, while the orchestration layer positions EXL to capture value throughout the AI implementation lifecycle rather than just initial deployment.
The timing is particularly strategic given enterprises' growing disillusionment with generic AI solutions that promise transformation but deliver minimal ROI. By focusing on specific high-value use cases like claims adjudication and commercial underwriting, EXL is targeting processes where AI can deliver measurable efficiency gains and cost reductions – metrics that resonate with C-suite decision-makers controlling AI budgets.
While EXL faces competition from both specialized AI vendors and larger platform players, its combination of domain expertise, data assets, and flexible architecture creates a compelling differentiation in industries where regulatory compliance and accuracy are paramount. The long-term success of this initiative will depend on EXL's ability to demonstrate measurable ROI for early adopters and continuously expand its library of domain-specific AI agents to address new use cases.
EXLerate.AI orchestrates data, digital, and domain-specialized AI solutions to transform mission-critical operations
NEW YORK, Feb. 25, 2025 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data and AI company, announced EXLerate.AI, its agentic AI platform designed to help enterprises reimagine workflows with the ability to seamlessly integrate EXL and third-party AI agents into their business operations. The new platform accelerates progress on the path to greater efficiency, enhanced customer experience, improved accuracy and increased scalability across business operations, resulting in a better return on investment from AI.
EXLerate.AI is an open, cloud-agnostic, and modular orchestration platform, allowing for fast implementation in all client environments. It includes more than 10 industry-specific EXL-built AI agents already in use across insurance, healthcare, retail, utilities and financial services. Clients benefit from EXL’s deep data and domain knowledge, data models and knowledge graphs and retain the flexibility to incorporate third party or internal AI agents, as well as current digital systems. Out-of-the-box capabilities improve the effectiveness of processes such as claims adjudication, commercial underwriting, payment servicing, customer service, internal audit, energy billing, accounts payable and legacy code migration.
The biggest challenge enterprises are facing when it comes to implementing AI is integrating it across workflows seamlessly. By providing an orchestration solution with embedded high value AI agents, clients can now scale AI across their businesses in a hybrid environment.
“Our teams have spent more than two years working with partners and clients to enhance our AI solutions platform to include our proprietary LLMs, AI agents, knowledge graphs and data models to help businesses harness AI and redesign workflows without getting bogged down by technical complexities,” said Anand “Andy” Logani, EXL’s chief digital and AI officer. “We invested in EXLerate.AI with three core principles in mind: a strong data and domain foundation, flexibility for rapid innovation and the ability to integrate AI seamlessly into enterprise operations.”
Unlike most AI solutions, which perform a single task, EXLerate.AI orchestrates multiple AI models, alongside human expertise and other AI-powered analytics. EXL will continue to innovate at a rapid pace and invest in the development of new AI solutions across key functions in insurance, healthcare, banking and capital markets, and other industries.
Key capabilities of EXLerate.AI include:
- AI Agents and Accelerators: The platform supports more than 100 accelerators designed to enhance automation and efficiency at speed and scale. EXLerate.AI also incorporates a growing library of domain-specific AI agents that can dynamically interact with enterprise systems, streamlining processes, enhancing decision making and improving customer experiences.
- Domain Specific Large Language Models (LLMs): EXLerate.AI includes two newly developed, proprietary LLMs for health and finance. These specialized AI models are trained on domain-specific data, building on the EXL Insurance LLM that was introduced in 2024 to support critical claims and underwriting tasks. With 25 years of domain expertise and proprietary, industry-specific labeled data, EXL’s LLMs deliver unmatched accuracy, efficiency, and compliance, outperforming generic models.
- Open Architecture Platform: Building on EXL’s deep data management and domain-specific knowledge, EXLerate.AI offers an open architecture platform, ensuring clients have flexibility and are not locked into a single platform. The platform is fully compatible with existing enterprise IT systems and is pre-integrated with technology from industry leaders that are important to our clients, including, NVIDIA, AWS, Google, Microsoft, ServiceNow and Salesforce.
Learn more about EXLerate.AI at EXL’s AI in Action event on March 5, 2025 at https://www.exlservice.com/ai-in-action-driving-the-shift-to-scalable-AI.
About EXL
EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have approximately 57,000 employees spanning six continents. For more information, visit www.exlservice.com.
Cautionary Statement Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL’s control. Forward-looking statements include information concerning EXL’s possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL’s actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to maintain and grow client demand, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, rising interest rates, rising inflation, recessionary economic trends, and ability to successfully integrate strategic acquisitions, are discussed in more detail in EXL’s filings with the Securities and Exchange Commission, including EXL’s Annual Report on Form 10- K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by applicable law.
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FAQ
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