Flagstar Bank Names Campbell Head of Servicing
Flagstar Bank has appointed James Campbell as executive vice president and head of servicing for its residential mortgage division.
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Rhea-AI Summary
Flagstar Bank has appointed James Campbell as executive vice president and head of servicing for its residential mortgage division. Campbell, with over 30 years of experience in financial services, focuses on enhancing customer experience and process improvement. His prior roles include leadership positions at Caliber Home Loans and Deutsche Bank. Lee Smith, president of Mortgage at Flagstar, emphasized the importance of customer experience in servicing, viewing Campbell's leadership as a key factor for future growth in this area. Flagstar Bank manages loans totaling $272 billion, serving over 1.2 million borrowers.
Positive
- Appointment of James Campbell as head of servicing enhances leadership with extensive industry experience.
- Flagstar Bank handles servicing for $272 billion in loans, indicating a solid market position.
Negative
- None.
Details
News Market Reaction – FBC
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TROY, Mich., Oct. 28, 2021 /PRNewswire/ -- Flagstar Bank has named James Campbell executive vice president and head of servicing for Flagstar's residential mortgage business. He brings to Flagstar over 30 years' experience in the financial services industry with a focus on the customer experience, employee development, process improvement, automation, and change management.
Campbell most recently was head of servicing and post-closing at Caliber Home Loans, Inc. He has a track record of working with his origination partners in all four lending channels—retail, wholesale, correspondent and direct-to-consumer—to deliver an outstanding customer experience. Other industry experience includes serving as director and head of asset management for the residential mortgage-backed securities group at Deutsche Bank and as a director at Credit Suisse, where he had oversight of the residential mortgage-backed securities servicing portfolios.
"We're fortunate to have someone of James's experience and quality to head our servicing business," said Lee Smith, president of Mortgage at Flagstar. "Servicing is an important and growing business at Flagstar—it's also a business where the customer experience is paramount. We're delighted to put our best-in-class servicing platform under James's leadership and look for more good things to happen for Flagstar and our servicing customers."
About Flagstar
Flagstar Bancorp, Inc. (NYSE: FBC) is a
For more information contact:
Susan Bergesen
Flagstar Bank
(248) 312-6237
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SOURCE Flagstar Bancorp, Inc.
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