Five9, Inc. reports developments tied to its Intelligent CX Platform, a cloud-native contact-center-as-a-service offering for AI-driven customer experience, omnichannel engagement, workforce engagement management, automation and journey analytics. Company news commonly covers platform enhancements, enterprise AI recognition, customer-experience orchestration and partner ecosystem activity through Five9 Fusion.
Recurring updates also include quarterly financial results, subscription revenue trends, investor conference participation, share repurchase activity, leadership appointments and governance changes. The company’s announcements often connect its AI, data, workflow and partner integrations to how enterprises manage customer service interactions and agent productivity.
Crosspoint Capital Partners added former Five9 and Cisco executive Panos Kozanian to its operating team as an Operating Partner focused on product, AI strategy and engineering scale.
Kozanian previously led Cisco’s emerging technologies incubation lab and helped scale Webex usage by 400 percent during the COVID-19 pandemic, serving 95 percent of Fortune 500 companies. At Five9, he oversaw the full technology stack and a 1,000-person global engineering organization, helping build an AI portfolio that generated more than $100 million in revenue. He has also led technical due diligence on over $250 million in acquisitions. Crosspoint, founded in 2020, has grown to $8.6 billion in assets under management and focuses on cybersecurity and infrastructure software.
Five9 (FIVN) granted restricted stock unit awards covering 104,011 common shares to two non-executive employees as employment inducements.
The RSUs were approved by the Board’s Compensation Committee on September 8, 2026 and are issued under the 2026 Inducement Equity Incentive Plan. The awards were offered as a material inducement to the employees entering into employment effective August 24, 2026. One-third of each RSU grant will vest on September 3, 2027, with the remaining two-thirds vesting in equal quarterly installments so that all RSUs are fully vested by September 3, 2029, subject to continued service. The awards rely on the employment inducement exemption under Nasdaq Listing Rule 5635(c)(4), which requires public disclosure.
Five9 (FIVN) plans to participate in the Goldman Sachs Communacopia + Technology Conference on September 11 at 8:50 a.m. PT.
Members of the management team will present, and a live webcast of the event will be available via the investor relations section of the company’s website at http://investors.five9.com/.
Five9 (NASDAQ: FIVN) reported that it has been named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms 2026 Vendor Assessment. IDC evaluated CCaaS vendors on platform capabilities, vision, support, and customer feedback, highlighting Five9’s cloud-native Intelligent CX Platform, deep CRM integrations, and R&D-driven innovation.
Five9 (Nasdaq: FIVN) announced that on August 13, 2026 it granted a restricted stock unit award covering 26,982 shares to Sarah Bennett as a material inducement to her employment as Vice President, Revenue Strategy & Operations, effective July 20, 2026.
The RSUs were granted under the Five9 2026 Inducement Equity Incentive Plan. One-third of the RSUs will vest on September 3, 2027, with an additional one-twelfth vesting quarterly thereafter until full vesting on September 3, 2029, subject to continuous service. The award relies on Nasdaq Listing Rule 5635(c)(4), which requires public disclosure.
Five9 (NASDAQ:FIVN) reported second quarter 2026 revenue of $312.4 million, up 10% year-over-year, with subscription revenue up 14%. GAAP gross margin was 53.4% and adjusted gross margin 61.4%. GAAP net income was $3.4 million (1.1% margin), or $0.04 per diluted share, while non-GAAP net income was $53.5 million, or $0.70 per diluted share. Adjusted EBITDA was $70.1 million (22.4% margin) and operating cash flow was $42.1 million.
Five9 highlighted a new customer win with approximately $100 million total contract value, launched Five9 Voice AI Agents, and joined the S&P SmallCap 600. The company reported LTM subscription dollar-based retention of 107%. For full-year 2026, Five9 guides revenue to $1.260–$1.272 billion, GAAP EPS of $0.71–$0.82, and non-GAAP EPS of $3.22–$3.30. Q3 2026 revenue guidance is $316.0–$322.0 million, with GAAP EPS of $0.09–$0.16 and non-GAAP EPS of $0.77–$0.81.
Five9 (NASD: FIVN) will join the S&P SmallCap 600, replacing Two Harbors Investment (NYSE: TWO) effective prior to the market open on Monday, August 3, 2026. S&P Dow Jones Indices states this change follows CrossCountry Mortgage’s planned acquisition of Two Harbors, which remains subject to final closing conditions.
Five9 (Nasdaq: FIVN) announced it will report its second quarter 2026 financial results and host a conference call on Thursday, August 6, 2026, at 4:30 p.m. Eastern Time. According to Five9, participants can register for an audio-only webinar, and both the live webcast and replay will be available on the company’s Investor Relations website.
Five9 (Nasdaq: FIVN) granted equity inducement awards on July 13, 2026 to four newly hired executives under its 2026 Inducement Equity Incentive Plan. The grants include PRSUs and RSUs for Niranjan Vijayaragavan (CTO), Rob Hornish (Chief Sales Officer), Sven Linsmaier (EVP, Head of Transformation and Strategy) and RSUs for Deniqua Crichlow (SVP, People), whose employment became effective June 29, 2026.
RSUs vest one-third on June 3, 2027, with the remainder vesting quarterly so they fully vest by June 3, 2029, subject to continued service. PRSUs vest over two- and three-year performance periods based on relative total shareholder return and subscription revenue growth. According to Five9, the awards rely on Nasdaq Listing Rule 5635(c)(4) for employment inducement grants.
Five9 (NASDAQ:FIVN) appointed Niranjan Vijayaragavan as Chief Technology Officer, Rob Hornish as Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy, effective June 29, 2026.
The new leaders will oversee technology, sales, and enterprise strategy as Five9 scales its AI-driven CX platform, while outgoing executives remain in advisory roles to support transitions.