Welcome to our dedicated page for Five9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on Five9 stock.
Five9, Inc. reports developments tied to its Intelligent CX Platform, a cloud-native contact-center-as-a-service offering for AI-driven customer experience, omnichannel engagement, workforce engagement management, automation and journey analytics. Company news commonly covers platform enhancements, enterprise AI recognition, customer-experience orchestration and partner ecosystem activity through Five9 Fusion.
Recurring updates also include quarterly financial results, subscription revenue trends, investor conference participation, share repurchase activity, leadership appointments and governance changes. The company’s announcements often connect its AI, data, workflow and partner integrations to how enterprises manage customer service interactions and agent productivity.
Five9 (NASDAQ:FIVN) appointed Niranjan Vijayaragavan as Chief Technology Officer, Rob Hornish as Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy, effective June 29, 2026.
The new leaders will oversee technology, sales, and enterprise strategy as Five9 scales its AI-driven CX platform, while outgoing executives remain in advisory roles to support transitions.
Five9 (Nasdaq:FIVN) released its 2026 Business Leaders Customer Experience Report, showing AI is widely adopted but trust still depends on human support. The global study of 3,000 consumers and 600 decision-makers found 92% of organizations have implemented or piloted AI in customer service, while 80% of consumers are willing to use AI but two-thirds still prefer humans.
Key findings include: 71% of consumers deem it very or extremely important to know when they interact with AI; 83% say they must at least sometimes repeat information after AI-to-human transfers; and 84% of organizations are still moving from on-premises to cloud infrastructure.
Five9 (Nasdaq:FIVN) unveiled a breakthrough release of Voice AI Agents, a new architecture for agentic voice self-service aimed at replacing scripted bots and legacy IVR. The system delivers human-like, low-latency conversations, multi-agent orchestration, secure tool calling, and seamless AI–human collaboration on the Intelligent CX Platform.
Key features include the Agentic Voice Switch, enterprise-grade governance with LLM blinding and automated evaluations, and AI Agent Studio for building, testing, deploying, and monitoring AI agents. A customer early rollout reports exceeding containment targets, reduced handle times, and plans to automate over 100,000 service calls by year-end.
Five9 (NASDAQ: FIVN) has been named one of America’s Greatest Workplaces in Tech 2026 and recognized for Perks & Benefits 2026 by Newsweek, earning 4 out of 5 stars on both lists.
The company supports 3,000+ customers via its Intelligent CX Platform and invests in programs, benefits, and development to enhance employee well-being, growth, and long-term success. Additional honors include the 2026 Fortune Best Workplaces in the Bay Area, Computerworld’s Best Places to Work in IT, and Newsweek recognition for culture, belonging, and community.
Five9 (Nasdaq:FIVN) was named to the 2026 Fortune Best Workplaces in the Bay Area™ list by Fortune and Great Place To Work, ranking No. 23 among large companies. This is Five9’s third consecutive year on the list, recognizing its people-first, innovation-focused culture.
Docusign (NASDAQ: DOCU) appointed Rowan Trollope to its board of directors effective May 6, 2026. Trollope is CEO of Redis Inc. and brings experience in AI, cybersecurity and public‑company leadership, including prior CEO roles at Five9 and executive positions at Cisco and Symantec.
This board addition aligns with Docusign's Intelligent Agreement Management strategy and emphasizes expertise in data platforms and AI applications.
Five9 (Nasdaq: FIVN) was named to CRN’s 2026 AI 100 list in Software for the third consecutive year and listed among CRN’s Top 20 Hottest AI Software Companies. The recognition highlights Five9’s Genius AI portfolio, AI Agents, and Five9 Fusion partnerships with Salesforce, ServiceNow, and Epic.
Five9 cites customer results such as Exact Sciences (45% call containment, 60% patient time savings) and SumUp (50% call containment, 23% cost savings).
Five9 (NASDAQ:FIVN) reported Q1 2026 revenue of $305.3M (+9% YoY) and Q1 subscription revenue growth of 13% YoY. GAAP net income was $18.4M ($0.21/share); non-GAAP net income was $58.6M ($0.76/share). Company announced a $90M accelerated share repurchase to complete a $150M program and authorized a new $200M repurchase program. Full‑year 2026 revenue guidance is $1.254–$1.266B.
Five9 (Nasdaq: FIVN) will report first quarter 2026 financial results on April 30, 2026 and host a conference call at 4:30 p.m. Eastern Time.
According to the company, the event is an audio-only webinar; participants may register and a replay will be available on the Investor Relations website.
Five9 (Nasdaq: FIVN) appointed Jay Lee as Chief Marketing and Growth Officer, effective April 6, 2026. The new role combines global marketing with revenue strategy and operations to align go-to-market efforts and accelerate AI-driven customer experience initiatives.
Lee joins from Icertis with prior CMO roles at Avalara and brings a data-first GTM focus.