Welcome to our dedicated page for Five9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on Five9 stock.
Five9, Inc. reports developments tied to its Intelligent CX Platform, a cloud-native contact-center-as-a-service offering for AI-driven customer experience, omnichannel engagement, workforce engagement management, automation and journey analytics. Company news commonly covers platform enhancements, enterprise AI recognition, customer-experience orchestration and partner ecosystem activity through Five9 Fusion.
Recurring updates also include quarterly financial results, subscription revenue trends, investor conference participation, share repurchase activity, leadership appointments and governance changes. The company’s announcements often connect its AI, data, workflow and partner integrations to how enterprises manage customer service interactions and agent productivity.
Five9 (NASDAQ:FIVN) reported second quarter 2026 revenue of $312.4 million, up 10% year-over-year, with subscription revenue up 14%. GAAP gross margin was 53.4% and adjusted gross margin 61.4%. GAAP net income was $3.4 million (1.1% margin), or $0.04 per diluted share, while non-GAAP net income was $53.5 million, or $0.70 per diluted share. Adjusted EBITDA was $70.1 million (22.4% margin) and operating cash flow was $42.1 million.
Five9 highlighted a new customer win with approximately $100 million total contract value, launched Five9 Voice AI Agents, and joined the S&P SmallCap 600. The company reported LTM subscription dollar-based retention of 107%. For full-year 2026, Five9 guides revenue to $1.260–$1.272 billion, GAAP EPS of $0.71–$0.82, and non-GAAP EPS of $3.22–$3.30. Q3 2026 revenue guidance is $316.0–$322.0 million, with GAAP EPS of $0.09–$0.16 and non-GAAP EPS of $0.77–$0.81.
Five9 (NASD: FIVN) will join the S&P SmallCap 600, replacing Two Harbors Investment (NYSE: TWO) effective prior to the market open on Monday, August 3, 2026. S&P Dow Jones Indices states this change follows CrossCountry Mortgage’s planned acquisition of Two Harbors, which remains subject to final closing conditions.
Five9 (Nasdaq: FIVN) announced it will report its second quarter 2026 financial results and host a conference call on Thursday, August 6, 2026, at 4:30 p.m. Eastern Time. According to Five9, participants can register for an audio-only webinar, and both the live webcast and replay will be available on the company’s Investor Relations website.
Five9 (Nasdaq: FIVN) granted equity inducement awards on July 13, 2026 to four newly hired executives under its 2026 Inducement Equity Incentive Plan. The grants include PRSUs and RSUs for Niranjan Vijayaragavan (CTO), Rob Hornish (Chief Sales Officer), Sven Linsmaier (EVP, Head of Transformation and Strategy) and RSUs for Deniqua Crichlow (SVP, People), whose employment became effective June 29, 2026.
RSUs vest one-third on June 3, 2027, with the remainder vesting quarterly so they fully vest by June 3, 2029, subject to continued service. PRSUs vest over two- and three-year performance periods based on relative total shareholder return and subscription revenue growth. According to Five9, the awards rely on Nasdaq Listing Rule 5635(c)(4) for employment inducement grants.
Five9 (NASDAQ:FIVN) appointed Niranjan Vijayaragavan as Chief Technology Officer, Rob Hornish as Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy, effective June 29, 2026.
The new leaders will oversee technology, sales, and enterprise strategy as Five9 scales its AI-driven CX platform, while outgoing executives remain in advisory roles to support transitions.
Five9 (Nasdaq:FIVN) released its 2026 Business Leaders Customer Experience Report, showing AI is widely adopted but trust still depends on human support. The global study of 3,000 consumers and 600 decision-makers found 92% of organizations have implemented or piloted AI in customer service, while 80% of consumers are willing to use AI but two-thirds still prefer humans.
Key findings include: 71% of consumers deem it very or extremely important to know when they interact with AI; 83% say they must at least sometimes repeat information after AI-to-human transfers; and 84% of organizations are still moving from on-premises to cloud infrastructure.
Five9 (Nasdaq:FIVN) unveiled a breakthrough release of Voice AI Agents, a new architecture for agentic voice self-service aimed at replacing scripted bots and legacy IVR. The system delivers human-like, low-latency conversations, multi-agent orchestration, secure tool calling, and seamless AI–human collaboration on the Intelligent CX Platform.
Key features include the Agentic Voice Switch, enterprise-grade governance with LLM blinding and automated evaluations, and AI Agent Studio for building, testing, deploying, and monitoring AI agents. A customer early rollout reports exceeding containment targets, reduced handle times, and plans to automate over 100,000 service calls by year-end.
Five9 (NASDAQ: FIVN) has been named one of America’s Greatest Workplaces in Tech 2026 and recognized for Perks & Benefits 2026 by Newsweek, earning 4 out of 5 stars on both lists.
The company supports 3,000+ customers via its Intelligent CX Platform and invests in programs, benefits, and development to enhance employee well-being, growth, and long-term success. Additional honors include the 2026 Fortune Best Workplaces in the Bay Area, Computerworld’s Best Places to Work in IT, and Newsweek recognition for culture, belonging, and community.
Five9 (Nasdaq:FIVN) was named to the 2026 Fortune Best Workplaces in the Bay Area™ list by Fortune and Great Place To Work, ranking No. 23 among large companies. This is Five9’s third consecutive year on the list, recognizing its people-first, innovation-focused culture.
Docusign (NASDAQ: DOCU) appointed Rowan Trollope to its board of directors effective May 6, 2026. Trollope is CEO of Redis Inc. and brings experience in AI, cybersecurity and public‑company leadership, including prior CEO roles at Five9 and executive positions at Cisco and Symantec.
This board addition aligns with Docusign's Intelligent Agreement Management strategy and emphasizes expertise in data platforms and AI applications.