Five9 Stock Price, News & Analysis

Five9 (NASDAQ: FIVN), a leading Intelligent CX Platform provider, has achieved triple recognition from Metrigy in 2025, demonstrating its market leadership in customer experience solutions. The company secured the MetriStar Top Provider awards for both Contact Center-as-a-Service (CCaaS) and Workforce Engagement Management (WEM) Suites, while also ranking as the No. 2 provider overall in the CCaaS MetriRank report.

The recognition is based on research involving 1,397 global IT and CX leaders. In the WEM category, Five9 led with a customer sentiment score of 8.88, the highest in the study. Customers reported significant improvements, including a 68.8% boost in agent performance and 56.3% increase in supervisor productivity. The company also achieved the highest customer satisfaction rating with a score of 6.17 out of 7.

Five9 (NASDAQ: FIVN) has announced the launch of Five9 Fusion for Epic, a native integration with Epic's electronic health record (EHR) system. The integration embeds advanced contact center capabilities directly into Epic's platform, enabling healthcare organizations to deliver more personalized patient experiences.

The HIPAA-compliant integration features instant patient context display, one-click outbound calling, and built-in call recording controls. The solution allows healthcare agents to work from a single screen, streamlining workflows and improving efficiency in patient service delivery.

Five9 (NASDAQ:FIVN), a provider of the Intelligent CX Platform, has announced its upcoming participation in the Canaccord Genuity Growth Conference. The company's management team will present on August 13 at 10:00 AM ET. Investors can access the presentation via webcast through Five9's investor relations website at investors.five9.com.

Five9 (NASDAQ: FIVN), a provider of the Intelligent CX Platform, announced that CEO Mike Burkland will retire from his position. Burkland, who led the company through significant growth from $10 million to over $1 billion in annual revenue, will remain CEO until a successor is appointed and then transition to Executive Chairman.

A committee of independent Board directors has initiated a comprehensive search with a nationally recognized executive search firm, aiming to appoint a new CEO by year-end. Burkland, who previously served as CEO from 2008 to 2017 and returned in 2022, made this decision while managing ongoing cancer treatments.

Five9 (NASDAQ:FIVN) reported strong Q2 2025 financial results with record revenue of $283.3 million, up 12% year-over-year. The company achieved significant milestones including Enterprise AI revenue growth of 42% and record Adjusted EBITDA margin of 24%.

Key highlights include subscription revenue growth of 16%, GAAP net income of $1.2 million ($0.01 per share), and non-GAAP net income of $58.3 million ($0.76 per share). The company generated record Q2 operating cash flow of $35.1 million.

Five9 appointed Bryan Lee as permanent CFO and provided strong guidance for Q3 and full-year 2025, projecting annual revenue between $1.1435-$1.1495 billion.

Five9 (NASDAQ: FIVN) has released results from a commissioned Forrester Consulting Total Economic Impact™ study showcasing significant returns from its AI-elevated CX Platform. The study revealed a 212% return on investment (ROI) and a net present value of $14.5 million over three years.

Key achievements include 28% cost containment ($8.8M savings), 120-second reduction in contact handling time ($3.5M value), and a 30% decrease in agent turnover ($2M savings). The platform's AI tools generated additional revenue of $4-6 million annually through improved upsell opportunities, resulting in $982,000 in profit.

The study was based on interviews with six decision-makers from a composite B2C services organization with 500 agents and $2 billion in annual revenue.

Five9 (NASDAQ:FIVN), a provider of the Intelligent CX Platform, has scheduled its second quarter 2025 financial results conference call for July 31, 2025, at 4:30 p.m. Eastern Time. The company will host a webinar for participants to discuss the quarterly performance.

Investors can access both the live webcast and a replay of the event through the Investor Relations section of Five9's website at investors.five9.com.

Five9 (FIVN) has launched Agentic CX, introducing AI Agents and AI Trust & Governance capabilities powered by the Five9 Agentic Experience Engine. The new AI Agents offer flexible self-service solutions with features including AI Summary Node for auto-summarizing interactions, Intent Detection for natural dialogues, and Knowledge Node using RAG for contextual answers. The platform includes pre-built templates and Code Crafter for rapid deployment. The Trust & Governance toolkit provides enhanced decision-making capabilities, threat identification, prompt monitoring, and hallucination detection. Industry analysts from Opus Research and IDC have praised the platform's approach to scaling AI-driven self-service with robust controls and reporting features. The solution aims to transform customer experience by enabling AI agents to reason, adapt, and take autonomous actions while maintaining security and seamless integration with human agents.

Five9 has released its 2025 Business Leaders Customer Experience Report, revealing critical insights about customer experience trends. The study, based on 400+ senior business decision-makers across US, UK, and Canada, shows that 40% of consumers abandon companies after just one poor experience. Key findings include: 81% of businesses have implemented AI in contact centers, with 78% reporting met or exceeded expectations. While digital channels grow, 74% of customers prefer phone for high-stakes interactions. The report highlights a significant perception gap between business leaders and customers - 52% of leaders believe 24/7 self-service is essential, while only 33% of customers agree. Additionally, 88% of companies have increased focus on agent experience through tools like shift flexibility and AI support, recognizing that empowered agents are key differentiators in customer service.