Welcome to our dedicated page for Five9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on Five9 stock.
Five9, Inc. (Nasdaq: FIVN) is the provider of the Five9 Intelligent CX Platform, a cloud-native, AI-driven contact center and customer experience platform. This news page aggregates company announcements, press releases, and other updates that illustrate how Five9 is evolving its technology, partnerships, and corporate strategy.
Readers can find news about AI innovations such as Agentic Quality Management, Genius Routing, OneVUE analytics, and Adaptive Digital Engagement, which Five9 has introduced to extend its Five9 Genius AI suite across routing, quality management, and analytics. Coverage also includes updates on the company’s expanded partnership with Google Cloud, including a joint Enterprise CX AI solution that combines the Five9 AI-infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience and other AI services.
The news flow for FIVN commonly features earnings announcements and quarterly financial results, where Five9 reports on its performance as an Intelligent CX Platform provider and discusses topics such as AI-related revenue, profitability metrics, and capital allocation decisions. Investors can also follow disclosures about share repurchase authorizations and accelerated share repurchase agreements, as well as updates on investor conferences and planned investor events.
Corporate governance and leadership changes are another recurring theme in Five9 news. Recent items include the planned transition of the Chief Executive Officer role, appointments to the board of directors, and governance initiatives such as proposals to declassify the board and adjust voting thresholds, all of which are reflected in press releases and related SEC filings. For stakeholders tracking the evolution of the contact center and customer experience market, this page offers a centralized view of the latest developments affecting Five9’s Intelligent CX Platform, its AI strategy, and its presence across industries and regions.
Five9 (Nasdaq: FIVN) was named to Foundry’s Computerworld 2026 Best Places to Work in IT list for the third consecutive year, receiving higher placement than 2025. Key placements include #12 Overall for Midsize Companies (up from #13 in 2025), #7 for Workplace Culture among midsize companies, and #9 for IT Growth among midsize companies. The recognition highlights Five9’s emphasis on culture, IT team expansion, and investments in tools and learning to support AI-driven customer experience work and talent development.
Five9 (NASDAQ:FIVN) said its management will present at two investor conferences: the UBS Global Technology and AI Conference on December 2, 2025 at 4:15 PM MST and the Barclays 23rd Annual Global Technology Conference on December 10, 2025 at 1:55 PM PT.
A webcast of both presentations will be available on the company's investor relations website at http://investors.five9.com/.
Five9 (Nasdaq: FIVN) announced winners of the 2025 New Era of CX Awards at Five9 CX Summit in Nashville, recognizing customers and partners using the Five9 Intelligent CX Platform to deliver measurable CX and AI-driven outcomes.
Winners include Northwestern Mutual (94% CSAT accuracy), Dufresne Group (CSAT 60%→95%), SONDA (agent productivity +27%), Christian Healthcare Ministries (abandonment 10.1%→1.8%), Omaha Steaks (scale 200→1,500 agents), Synovus Bank (abandonment 31%→7%, wait time 6:53→1:26), and BTG Pactual.
Five9 (Nasdaq: FIVN) on November 18, 2025 unveiled expanded Genius AI capabilities at Five9 CX Summit 2025 to embed AI across routing, quality management, and analytics.
Key launches include Agentic Quality Management (AQM) to evaluate up to 100% of interactions, Genius Routing for dynamic agent matching, OneVUE unified analytics dashboards, and Adaptive Digital Engagement with a Dynamic Web Messenger Configurator. Five9 also announced a native WhatsApp integration via a partnership with Meta.
Five9 (NASDAQ: FIVN) commenced an $50 million accelerated share repurchase (ASR) with JPMorgan Chase Bank under the share repurchase authorization announced November 6, 2025. On November 12, 2025, Five9 will pay $50 million and expects an initial delivery of approximately 1.9 million shares. Final settlement is expected by the end of Q1 2026. Management said the ASR reflects confidence in the company’s long‑term plan and supports disciplined capital allocation and shareholder returns.
Five9 (NASDAQ:FIVN) reported third quarter 2025 results with record revenue of $285.8 million, up 8% year-over-year, and Enterprise AI revenue growing 41% YoY. GAAP net income was $18.0 million ($0.21 per diluted share) versus a GAAP loss in Q3 2024; non-GAAP net income was $60.6 million ($0.78 per diluted share). Adjusted EBITDA reached $71.7 million (25.1% margin) and GAAP operating cash flow was a record $59.2 million. The Board authorized a $150 million share repurchase program, including a $50 million accelerated repurchase. Full-year 2025 revenue guidance: $1.1435–$1.1495 billion.
Five9 (Nasdaq: FIVN) will report third quarter 2025 financial results and host a conference call and webcast on Thursday, November 6, 2025 at 4:30 p.m. Eastern Time.
Participants may register for the live webinar at that time and a replay will be available shortly after the live event. Both the live webcast and replay will be accessible on the company’s Investor Relations website at http://investors.five9.com/.
Five9 (Nasdaq: FIVN) was named a Leader in the inaugural IDC MarketScape: European Contact Center as a Service 2025 (Doc # EUR153005525, October 2025). The assessment highlights Five9’s GenAI-powered multilingual omni-channel capabilities, real-time transcription, translation, and knowledge discovery, plus industry-specific compliance including MiFID.
IDC cited Five9’s established European footprint (UK&I, DACH, Benelux, Nordics), partner-driven expansion, and suitability for regulated finance customers. Noted customers include Yopa, Doctor Care Anywhere, and Puma.
Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, has announced significant changes to its Board of Directors. The company has appointed Sudhakar Ramakrishna, current CEO and President of SolarWinds Corporation, as a new board member effective September 26, 2025. Ramakrishna brings 25 years of technology leadership experience with expertise in cybersecurity, enterprise software, and IT infrastructure.
Additionally, David Welsh, who served as Lead Independent Director since January 2011, has retired from the Board. Robert Zollars has been appointed as the new Lead Independent Director. Ramakrishna will serve as a Class II director with a term expiring at the Company's 2028 annual meeting and will join the Nominating and Governance Committee.
Five9 (NASDAQ: FIVN) has launched Five9 Fusion for ServiceNow, an AI-powered integration that combines real-time transcription and unified routing capabilities to enhance customer service experiences. The integration merges voice and digital interactions through a unified workflow, providing agents with instant context and tools for faster issue resolution.
The solution features two immediately available capabilities: Real-Time Transcription with Five9 TranscriptStream for automated note-taking and case summaries, and Unified Routing for intelligent channel management. A third feature, Single Agent Experience with Native Call Controls, is scheduled for release in early 2026.
This integration builds upon Five9 and ServiceNow's eight-year partnership, which currently serves over 200 mutual customers worldwide.