Welcome to our dedicated page for Five9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on Five9 stock.
Five9, Inc. (Nasdaq: FIVN) is the provider of the Five9 Intelligent CX Platform, a cloud-native, AI-driven contact center and customer experience platform. This news page aggregates company announcements, press releases, and other updates that illustrate how Five9 is evolving its technology, partnerships, and corporate strategy.
Readers can find news about AI innovations such as Agentic Quality Management, Genius Routing, OneVUE analytics, and Adaptive Digital Engagement, which Five9 has introduced to extend its Five9 Genius AI suite across routing, quality management, and analytics. Coverage also includes updates on the company’s expanded partnership with Google Cloud, including a joint Enterprise CX AI solution that combines the Five9 AI-infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience and other AI services.
The news flow for FIVN commonly features earnings announcements and quarterly financial results, where Five9 reports on its performance as an Intelligent CX Platform provider and discusses topics such as AI-related revenue, profitability metrics, and capital allocation decisions. Investors can also follow disclosures about share repurchase authorizations and accelerated share repurchase agreements, as well as updates on investor conferences and planned investor events.
Corporate governance and leadership changes are another recurring theme in Five9 news. Recent items include the planned transition of the Chief Executive Officer role, appointments to the board of directors, and governance initiatives such as proposals to declassify the board and adjust voting thresholds, all of which are reflected in press releases and related SEC filings. For stakeholders tracking the evolution of the contact center and customer experience market, this page offers a centralized view of the latest developments affecting Five9’s Intelligent CX Platform, its AI strategy, and its presence across industries and regions.
Five9, Inc. (NASDAQ:FIVN) reported strong Q3 2022 results with a 29% revenue growth year-over-year, reaching $198.3 million. The Enterprise business saw a 37% increase in LTM subscription revenue. However, GAAP net loss widened to $(23.2) million, up from $(20.5) million in Q3 2021. Adjusted EBITDA rose to $36.7 million (18.5% margin), while GAAP operating cash flow improved significantly to $30.5 million. CEO transition planned as Mike Burkland hands over to Rowan Trollope, stressing ongoing growth opportunities in cloud solutions.
Five9, Inc. (Nasdaq: FIVN) will discuss its third quarter 2022 financial results in a conference call on November 7, 2022, at 4:30 p.m. ET. Participants can register for the call via Zoom. The Five9 platform serves over 2,500 customers worldwide, offering cloud contact center solutions designed for enhanced productivity, revenue growth, and customer trust. The company focuses on digital engagement, analytics, and AI-driven customer experiences, emphasizing security and scalability.
Mike Burkland will return as the CEO of org value="NASDAQ-NMS:FIVN"Five9 after the resignation of Rowan Trollope, effective November 28, 2022. Burkland, who previously served as CEO and Chairman, expressed enthusiasm about leading the team again after overcoming health challenges. Five9 anticipates Q3 2022 revenue of approximately $198 million, exceeding earlier guidance of $192.5 to $193.5 million, with expected non-GAAP earnings per share of about $0.38. The finalized financial results will be reported on November 7, 2022.
Five9 (NASDAQ: FIVN) announced its latest offering, Service Cloud Voice for Partner Telephony, enhancing integration with Salesforce (NEO: CRM). This upgrade meets the rising demand for improved customer experience in contact centers by providing agents and supervisors access to CRM and omnichannel insights. Key features include inbound screen pops, call logging, and data sharing across systems, driving personalized service. The integration aims to boost productivity and create a connected customer experience.
Five9 (NASDAQ: FIVN) announced results from a Forrester Consulting Total Economic Impact study, showcasing enterprises using the Five9 Platform achieving a 213% ROI. The study highlights that a composite organization realized benefits of $27.58 million over three years against costs of $8.81 million, leading to a net present value of $18.77 million. Key savings were reported from automating tasks with Intelligent Virtual Agents and improving operational efficiency, positioning Five9 as a critical solution during economic challenges.
Five9, Inc. (NASDAQ:FIVN), a leading provider of intelligent cloud contact center software, has announced management presentations at upcoming investor conferences. The Deutsche Bank Technology Conference is scheduled for September 1st at 10:15 AM PT, followed by the Evercore ISI Technology Conference on September 7th at 8:00 AM ET. Webcasts can be accessed on the company’s investor relations website. Five9 serves over 2,500 customers globally, offering innovative solutions that enhance productivity and customer engagement.
Five9, a cloud contact center provider, released its 2022 International Customer Service Index, revealing key trends in customer engagement and workplace dynamics. The survey, conducted with Zogby Analytics, highlighted that 86% of businesses experienced increased call volumes, and 90% are prioritizing agent and employee experiences. The report also noted a growing reliance on AI, with 73% of contact centers using it to enhance operations. Additionally, 91% of respondents observed a rise in non-voice interactions, projecting a significant shift towards self-service by 2024.
Five9, a leading provider of intelligent cloud contact center solutions, has announced the winners of its second annual Reimagine CX Awards, recognizing companies effectively enhancing customer and employee experiences using Five9's technology. Submissions grew by 140% year-over-year, highlighting Five9's market momentum. The awards were presented during the Five9 CX Summit in Las Vegas, with notable winners including Wyndham Hotels, Ricoh, and Marsh McLennan, which implemented significant improvements in service efficiency and customer satisfaction through Five9 solutions.
Kyndryl (NYSE: KD) has announced a global partnership with Five9 (NASDAQ: FIVN) to enhance cloud-based contact center solutions. This collaboration aims to provide personalized experiences for customers and employees while enabling businesses to transition legacy contact centers to the cloud. The partnership combines Kyndryl's Digital Workplace Services with Five9's cloud technology, facilitating modernized service desk capabilities and IT support globally. As a result of this agreement, Kyndryl is recognized as a Five9 Gold Partner in 2022.
Five9, a cloud contact center software provider, reported strong Q2 2022 results with revenue up 32% YoY to $189.4 million. While GAAP net loss increased to $(23.7) million, the company achieved non-GAAP net income of $24.3 million, reflecting a solid performance. Adjusted EBITDA also rose to $33.1 million, representing 17.5% of revenue. Enterprise subscription revenue grew 41% LTM. Management raised guidance for 2022, showcasing confidence in future growth despite macro uncertainties.