Five9 Stock Price, News & Analysis

Five9, Inc. (NASDAQ: FIVN), a top cloud contact center provider, introduced a new feature called Five9 Virtual Voiceover for its Inference Studio 7, allowing businesses to enhance self-service experiences with realistic conversational AI using synthetic voices. This capability reduces costs and production time for creating custom voice prompts, traditionally burdened by expensive voice talent and lengthy processes. The partnership with WellSaid Labs facilitates bespoke voice avatars, aiding in automating customer engagement, especially during high-demand periods.

Five9, Inc. (NASDAQ:FIVN), a leader in cloud contact center solutions, announced that its management will present at several upcoming virtual investor conferences. Key dates include the Wells Fargo TMT Conference on November 30 at 3:20 PM ET, the Nasdaq Investor Conference on December 3 at 10:30 AM ET, the UBS Global TMT Conference on December 6 at 1:00 PM ET, and the Barclays Global TMT Conference on December 7 at 12:05 PM ET. The Needham Growth Conference is scheduled for January 11, 2022, at 12:30 PM ET. Webcasts of these events will be available on the company's investor relations website.

Five9 (NASDAQ: FIVN) released its 2021 Customer Service Index: Retail and eCommerce Edition, analyzing consumer shopping trends influenced by the pandemic. The survey indicates that 43% of consumers now prefer year-round online shopping, a significant rise from 22% pre-pandemic. The report highlights differences in shopping behaviors by age, with 33% of 18-29 year-olds shopping on Black Friday. Regionally, Spain (40%) and Italy (32%) show higher in-store shopping intent compared to the UK (18%) and Germany (19%). Companies can leverage this data for targeted marketing strategies.

Five9, a leader in cloud contact center software, reported a 38% increase in revenue for Q3 2021, reaching a record $154.3 million compared to last year. The Enterprise subscription revenue surged by 51% year-over-year. However, the GAAP net loss widened to $(20.5) million, or $(0.30) per share, compared to $(11.4) million in Q3 2020. Adjusted EBITDA decreased to 17.8% of revenue. Looking forward, Five9 remains optimistic about growth driven by market momentum and product innovation.

Five9, a leader in cloud contact center solutions, announced its virtual analyst day on November 18, 2021, starting at 11:30 AM Eastern Time. The management team will present various topics during the event. Investors can register for the Zoom webinar here and access the live stream and replay on their investor relations site. Five9 serves over 2,000 global customers, focusing on enhancing customer experience with innovative cloud solutions.

Five9, Inc. (NASDAQ: FIVN) has announced a conference call to discuss its third quarter 2021 financial results on November 8, 2021, at 4:30 p.m. Eastern Time. Investors can register for the Zoom webinar. The company, which provides cloud contact center solutions to over 2,000 customers, emphasizes digital engagement and AI-driven customer experiences. The live webcast and replay will be accessible on Five9's Investor Relations website.

Five9 (NASDAQ: FIVN) reports a significant increase in the use of its Intelligent Virtual Agents (IVAs) since acquiring Inference Solutions in November 2020. IVAs have experienced a 180% rise in usage, handling 82 million calls last year across various sectors like healthcare and retail. Nearly 30% of IVA purchases are from healthcare clients, underscoring a growing demand for automation in customer service. Five9's IVA solutions have also received industry accolades, reflecting continued recognition as a leader in conversational AI.