Five9 Stock Price, News & Analysis

Five9, Inc (NASDAQ: FIVN) has received top Product Scores in two Use Cases in the Gartner Critical Capabilities for Contact Center as a Service Report. It ranked highest for the North America and Agile Contact Center use cases, and placed in the top three for Customer Engagement Center and High-Volume Customer Call Center. Gartner evaluated 13 vendors and recognized Five9's enhancements in digital engagement and workforce optimization.

Five9, Inc. (NASDAQ: FIVN) has been selected by PODS Enterprises, LLC to enhance its global cloud contact center capabilities. This decision comes in response to growing call volumes during the pandemic and aims to drive improvements in customer experience and operational efficiency. The collaboration will integrate various solutions like intelligent voice routing and workforce management into a unified platform, helping PODS manage complex transactions more effectively. Five9's technology is expected to empower PODS to strengthen its competitive position and support international growth.

Five9, Inc (NASDAQ: FIVN) has expanded its collaboration with Microsoft, showcasing its UC integration with Microsoft Teams. The latest customer, ProSites, uses Five9’s Intelligent Cloud Contact Center to enhance voice and digital communications, leading to improved customer support. The integration aims to reduce delays in service and boost first call resolution rates. Five9's platform facilitates a seamless transition from legacy systems to a modern, cloud-based architecture, allowing quicker engagement with subject matter experts and better overall customer experiences.

Five9, Inc (NASDAQ: FIVN) announced a new virtual event series aimed at enhancing customer experience in a post-pandemic world. As remote working becomes permanent, the series will offer insights and best practices on leveraging cloud technologies to meet heightened customer expectations. Events will feature industry experts discussing key trends and technologies necessary for modern cloud contact centers. The first webinar, 'What Does Customer Service Look Like in a Pandemic World?', is scheduled for November 12, 2020.

Five9, Inc (NASDAQ: FIVN), a leader in cloud contact center solutions, has been selected by the world's second-largest accommodation supplier to enhance their global contact centers. The decision came after the company faced limitations with their previous system that struggled to meet growing demands. Five9's Workflow Automation demo showcased effective handling of booking confirmations, cancellations, and refunds, which gave them a competitive edge. Key factors in their selection included Five9's global presence, integration capabilities, outbound services, and reliability.

Five9, Inc. (Nasdaq: FIVN), a leader in cloud contact center solutions, will announce its financial results for Q3 2020 on October 29, 2020, post-market close. A conference call is scheduled for 4:30 p.m. ET, where investors can listen in by dialing 800-437-2398 or via webcast on the company's Investor Relations website. Five9 serves over 2,000 customers globally and facilitates more than six billion call minutes annually, focusing on innovative solutions that enhance customer experience and drive business outcomes.