Freshworks Inc. Stock Price, News & Analysis

Freshworks (NASDAQ: FRSH) announced on October 7, 2025 that Enrique Ortegon has been appointed Senior Vice President and General Manager of Americas Field Sales. Ortegon brings over two decades of enterprise SaaS and go‑to‑market leadership, including senior roles at DocuSign and Salesforce.

He will lead growth strategy and operations across North and South America, focusing on customer expansion and delivering Freshworks’ simple service and employee experience software. Ortegon holds a bachelor’s in Economics from Tecnológico de Monterrey and an MBA from Stanford Graduate School of Business.

Freshworks (NASDAQ:FRSH) has announced its upcoming Investor Day 2025, scheduled for September 11, 2025, at 8:30 a.m. Pacific Time in San Francisco. The event will feature presentations from the company's executive leadership team who will share detailed information about Freshworks' vision, long-term strategy, product innovation, and financial outlook.

The company will focus on discussing how its AI-assisted customer and employee service software solutions will contribute to future growth. Investors and interested parties can access the event via livestream at the company's website.

Freshworks (NASDAQ:FRSH) announced its participation in the upcoming Oppenheimer 28th Annual Technology, Internet & Communications Conference. Tyler Sloat, the company's Chief Operating Officer and Chief Financial Officer, will engage in a fireside chat on August 11, 2025 at 9:25 AM PT / 12:25 PM ET.

Investors can access the audio webcast replay through the Freshworks investor relations website at ir.freshworks.com.

Freshworks (Nasdaq: FRSH) reported strong Q2 2025 financial results, with total revenue reaching $204.7 million, an 18% year-over-year growth. The company achieved significant profitability improvements with non-GAAP income from operations of $44.8 million, up from $13.1 million in Q2 2024.

Key metrics include 23,975 customers contributing over $5,000 in ARR (10% YoY growth) and a net dollar retention rate of 106%. The company's AI initiatives showed strong traction, with Freddy AI Copilot and Agent products surpassing $20M in annual recurring revenue.

Freshworks raised its full-year 2025 guidance, projecting revenue of $822.9-$828.9 million (14-15% YoY growth) and non-GAAP income from operations of $153.0-$157.0 million.

Freshworks (NASDAQ: FRSH) has announced a multi-year partnership with McLaren Racing as an Official Partner of the McLaren Formula 1 Team. The partnership centers on McLaren's implementation of Freshservice, Freshworks' AI-powered ITSM solution, to enhance their global IT operations efficiency.

The partnership will debut at the Belgian Grand Prix, with Freshworks branding appearing on McLaren's Formula 1 race cars and team kit for the remainder of the 2025 season and beyond. The collaboration aims to streamline McLaren's IT services, enabling faster issue resolution and improved service delivery during the race season.

Freshworks (NASDAQ: FRSH) has scheduled its Q2 2025 financial results announcement for July 29, 2025, after market close. The company will host a live audio webcast at 2:00 PM PT / 5:00 PM ET to discuss financial results and business highlights.

The webcast will be accessible through the company's investor relations website at ir.freshworks.com, where a replay will also be available afterward. The earnings press release will be published on the same website before the event begins.

Freshworks (NASDAQ: FRSH) has announced the general availability of Freshservice Journeys, a new AI-powered capability within its IT and employee service management platform. The solution aims to streamline complex employee processes across different departments including IT, HR, and facilities.

The new offering features AI-powered automation and a no-code interface to simplify employee transitions such as onboarding, offboarding, promotions, and relocations. Key benefits include automated routine tasks, improved cross-functional collaboration, and real-time progress tracking across departments.

Early adopters have reported significant improvements, with Qualfon reducing offboarding time from days to hours, while EquiTrust Life Insurance has streamlined their onboarding processes. Coherent successfully transitioned all IT workflows to Freshservice within four months and expanded its use to HR functions.

Freshworks (NASDAQ: FRSH) has appointed Ian Tickle as Chief of Global Field Operations (CGFO), transitioning from his interim role since April. Tickle, who joined Freshworks a year ago and previously served as Senior VP and GM of International Sales, brings 30 years of global sales experience. His prior roles include President and CRO at Domo and VP EMEA for SaaS Solutions at Oracle. Under his interim leadership in Q1 2025, Freshworks achieved 19% YoY revenue growth to $196.3M, with 30% operating cash flow margin and 28% adjusted free cash flow margin. Based in London, Tickle will report to CEO Dennis Woodside and focus on driving the company's field sales-led growth through new business and customer expansion globally.

Freshworks (NASDAQ: FRSH) unveiled significant upgrades to its Freddy Agentic AI Platform, transforming it from a simple Q&A system to an autonomous service request resolver. The platform now features Freddy AI Agent Studio, a no-code platform for creating AI agents that can process insurance claims, update payroll records, and handle bookings. Key improvements include autonomous email support, unified enterprise search across platforms, root cause analysis capabilities, and enhanced Copilot features. The platform has shown impressive results with over 5,000 organizations, achieving up to 70% ticket deflection and 50% productivity gains. Notable customer successes include Hobbycraft's 30% query automation and 25% customer satisfaction improvement, Bergzeit's 75% reduction in translation workload, and Five9's 65% IT request deflection. To support adoption, Freshworks is launching new resources including Freshworks University Courses, AI Academy for Partners, and AI Professional Services.