Freshworks Inc. Stock Price, News & Analysis

Freshworks (NASDAQ: FRSH) on Nov 13, 2025 unveiled Freshdesk Command Center, Vertical AI Agents, and Freddy AI Insights to reduce customer service fragmentation and speed resolution. The Freshdesk Command Center centralizes email, chat, WhatsApp and social channels with embedded AI assistance and single-click actions tied to systems like Stripe, Shopify, and FedEx. Vertical AI Agents supply 50+ prebuilt industry workflows for eCommerce, fintech, travel and logistics. Freddy AI Insights offers real-time anomaly alerts and root-cause breakdowns. Early users report average deflection of 65% and up to 80% instant resolution; some interactions saved up to 12 minutes.

Freshworks (NASDAQ: FRSH) published the Cost of Complexity Report on Nov 10, 2025, based on a 706‑person global survey and 25 interviews.

The report finds software and organizational complexity drain an average 7% of annual revenue, companies waste $1 of every $5 on software, US economy loss approaches $1 trillion annually, employees lose nearly 7 hours per week to complexity, and 60% of workers say they may leave within a year.

Freshworks (NASDAQ: FRSH) announced on Nov 5, 2025 that Freshservice for Business Teams is now available as a standalone product, removing the prior requirement for an existing Freshservice ITSM deployment. The add-on doubled its annual recurring revenue in the past year to over $35 million as of Sept 30, 2025 and is used by roughly 1 in 4 eligible Freshservice ITSM customers. The product targets HR, Finance, Legal and other non-IT functions with AI-driven automation, ready workflows, and integrations for faster deployment and unified employee service delivery.

Freshworks (Nasdaq: FRSH) reported third quarter 2025 results for the period ended September 30, 2025, with revenue $215.1M (+15% YoY, +15% constant currency) and cash and marketable securities $813.2M. GAAP (loss) from operations narrowed to $(7.5)M (‑3.5% margin) from $(38.9)M a year earlier; non‑GAAP income from operations rose to $45.2M (21.0% margin) versus $24.0M prior year. Operating cash flow was $63.5M (29.5% margin) and adjusted free cash flow was $57.2M (26.6% margin). Key metrics: customers >$5k ARR = 24,377 (+9% YoY); net dollar retention = 105%. Guidance: Q4 revenue $217.0–220.0M; full year revenue $833.1–836.1M with ~16% growth.

Freshworks (NASDAQ: FRSH) will report third quarter 2025 financial results for the period ended September 30, 2025 on Wednesday, November 5, 2025 after market close.

The company will host a live audio webcast the same day at 2:00 p.m. PT / 5:00 p.m. ET to discuss financial results and business highlights. Investors can access the live audio webcast and a replay at https://ir.freshworks.com. The press release will be posted on the investor relations website prior to the start of the webcast.

Freshworks (NASDAQ: FRSH) announced on October 7, 2025 that Enrique Ortegon has been appointed Senior Vice President and General Manager of Americas Field Sales. Ortegon brings over two decades of enterprise SaaS and go‑to‑market leadership, including senior roles at DocuSign and Salesforce.

He will lead growth strategy and operations across North and South America, focusing on customer expansion and delivering Freshworks’ simple service and employee experience software. Ortegon holds a bachelor’s in Economics from Tecnológico de Monterrey and an MBA from Stanford Graduate School of Business.

Freshworks (NASDAQ:FRSH) has announced its upcoming Investor Day 2025, scheduled for September 11, 2025, at 8:30 a.m. Pacific Time in San Francisco. The event will feature presentations from the company's executive leadership team who will share detailed information about Freshworks' vision, long-term strategy, product innovation, and financial outlook.

The company will focus on discussing how its AI-assisted customer and employee service software solutions will contribute to future growth. Investors and interested parties can access the event via livestream at the company's website.

Freshworks (NASDAQ:FRSH) announced its participation in the upcoming Oppenheimer 28th Annual Technology, Internet & Communications Conference. Tyler Sloat, the company's Chief Operating Officer and Chief Financial Officer, will engage in a fireside chat on August 11, 2025 at 9:25 AM PT / 12:25 PM ET.

Investors can access the audio webcast replay through the Freshworks investor relations website at ir.freshworks.com.

Freshworks (Nasdaq: FRSH) reported strong Q2 2025 financial results, with total revenue reaching $204.7 million, an 18% year-over-year growth. The company achieved significant profitability improvements with non-GAAP income from operations of $44.8 million, up from $13.1 million in Q2 2024.

Key metrics include 23,975 customers contributing over $5,000 in ARR (10% YoY growth) and a net dollar retention rate of 106%. The company's AI initiatives showed strong traction, with Freddy AI Copilot and Agent products surpassing $20M in annual recurring revenue.

Freshworks raised its full-year 2025 guidance, projecting revenue of $822.9-$828.9 million (14-15% YoY growth) and non-GAAP income from operations of $153.0-$157.0 million.