Welcome to our dedicated page for Freshworks news (Ticker: FRSH), a resource for investors and traders seeking the latest updates and insights on Freshworks stock.
Freshworks Inc. provides software-as-a-service products for employee and customer service workflows. Its updates center on service software, AI-powered capabilities, and the Freshservice platform, including IT Service Management, IT Asset Management, IT Operations Management, and Enterprise Service Management functions.
Freshworks news commonly covers quarterly results, annual recurring revenue trends, product innovation, customer and employee experience initiatives, channel and sales leadership changes, investor events, and capital allocation actions such as Class A common stock repurchase programs. Product announcements also address infrastructure discovery, dependency mapping, configuration management data, and service operations workflows within Freshservice.
Freshworks (NASDAQ: FRSH) announced winners of its inaugural 2026 Global Customer Awards, honoring organizations transforming employee and customer experiences with Freshdesk, Freshservice, and Freddy AI.
Winners include Panasonic, Shopify, Cineworld, New Balance, iPostal1, and Allied Universal. Details will be highlighted at the Refresh Virtual Summit on June 4, 2026.
Freshworks (NASDAQ:FRSH) introduced Freddy AI Agent Studio in Freshservice, outlining a vision for “Service Transformation, Made Real.” The platform combines a unified ServiceOps foundation with agentic AI to orchestrate autonomous service across IT and business functions.
Freshworks highlighted telemetry showing 47% of IT tickets now arrive outside business hours, with after-hours responses delayed by an hour or more and SLA rates falling up to 5%. New capabilities include no-code AI agent creation, MCP Gateway for external context, and AI Insights with xLAs to link service performance to employee sentiment.
Freshworks (NASDAQ:FRSH) will present at the 21st Annual Needham Technology, Media & Consumer Conference on May 12, 2026. Tyler Sloat, chief operating officer and chief financial officer, is scheduled for a fireside chat at 8:45 a.m. PT (11:45 a.m. ET). An audio webcast replay will be available on the investor website.
Freshworks (NASDAQ: FRSH) will host a Financial Analyst Session at Refresh 2026 on Thursday, May 14, 2026 at 4:30 p.m. ET in New York City. Dennis Woodside (CEO) and Tyler Sloat (COO & CFO) will discuss company vision, product innovation, and financial outlook. A livestream will be available at the company investor site on the day of the event.
Freshworks (Nasdaq: FRSH) reported Q1 2026 results: revenue $228.6M (+16% YoY; +14% constant currency), GAAP operating loss $(8.1)M, and non-GAAP operating income $41.0M (17.9% margin). Cash and marketable securities were $780.4M. ARR customer cohorts and net dollar retention remained healthy; company closed its two largest deals, including a >$1M ARR contract.
Management provided Q2 revenue guidance of $232.0–$235.0M and full‑year 2026 revenue guidance of $958.0–$964.0M, with non‑GAAP operating income and EPS ranges disclosed.
Freshworks (NASDAQ: FRSH) appointed Kuntal Vahalia as Senior Vice President, Partnership Channel, effective April 9, 2026. He will lead global partner strategy and report to Chief Revenue Officer Ian Tickle.
Freshworks said this hire supports its upmarket push, GSI partnerships, and EX segment, which surpassed $500 million ARR, growing 26% YoY as of Q4 2025.
Freshworks (NASDAQ: FRSH) will report its first quarter 2026 financial results on Tuesday, May 5, 2026 after market close.
A live audio webcast will begin at 2:00 p.m. PT / 5:00 p.m. ET on May 5; a replay and the press release will be available at https://ir.freshworks.com.
Freshworks (NASDAQ: FRSH) on April 2, 2026 redefined Freshservice IT Asset Management by adding continuous infrastructure discovery and dependency mapping native to the platform. The update unifies ITAM, ITSM, and ITOM to provide a high‑integrity CMDB, AI‑ready operational context, live dependency maps, and automated discovery across hybrid environments.
Highlights include predictive impact analysis, configuration drift detection, license harvesting, FireHydrant integration for faster incident response, and governance improvements to reduce audit and security risk.
Freshworks (NASDAQ: FRSH) promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success and customer experience under one leader effective immediately.
The company confirmed the departure of Mika Yamamoto and reiterated Q1 2026 and full-year 2026 financial estimates after reporting profitability, record free cash flow, and raised 2026 revenue estimates in its Q4 and full-year 2025 results.
Freshworks (NASDAQ: FRSH) announced a Board-authorized $400 million share repurchase program on Feb. 26, 2026. The company said it achieved GAAP profitability in 2025, generated over $223M in free cash flow and $0.76 per diluted share, both nearly tripling versus 2023.
Repurchases may occur in the open market, via negotiated transactions, and under Rule 10b-18 or 10b5-1 plans; timing, amount, and price are at the company's discretion and the program may be suspended.