Welcome to our dedicated page for Freshworks news (Ticker: FRSH), a resource for investors and traders seeking the latest updates and insights on Freshworks stock.
Freshworks Inc. (NASDAQ: FRSH) is a SaaS company that builds uncomplicated service software for customer and employee experiences, and its news flow reflects this focus on CX, EX, and AI-powered service operations. On this page, readers can follow company announcements about product innovation, financial performance, leadership changes, and strategic initiatives.
Recent Freshworks news has highlighted new AI capabilities across its core products. The company has unveiled enhancements to Freshservice, its AI-powered IT Service Management platform, including Freddy AI Agents and Freddy AI Insights that aim to resolve issues faster, prevent problems earlier, and give IT leaders conversational insights into service patterns. It has also announced updates to Freshdesk, its customer service solution, such as the Freshdesk Command Center, vertical AI agents for industries like eCommerce and fintech, and Freddy AI Insights for CX teams.
Freshworks’ news releases also cover enterprise service management developments, including Freshservice for Business Teams becoming available as a standalone product for non-IT functions like HR, Finance, and Legal. In addition, the company has reported a definitive agreement to acquire FireHydrant, an AI-powered incident management platform, to deepen its IT service and operations portfolio as an AI-native ServiceOps solution.
Investors and observers will also find earnings announcements, guidance updates, and details on events such as Investor Day, where Freshworks discusses its vision, strategy, and financial outlook. Leadership appointments, such as new executives in marketing and sales roles, are another recurring theme in the company’s news. This page offers a centralized view of these updates for anyone tracking FRSH stock, Freshworks’ product evolution, or its AI and service management strategy.
Freshworks (NASDAQ: FRSH) reported fourth quarter and full year 2025 results with 2025 revenue of $838.8M, up 16% YoY and Q4 revenue of $222.7M, up 14% YoY. The company delivered positive GAAP and non-GAAP operating income, strong cash generation, and exceeded revenue and non-GAAP operating margin guidance.
Key operational highlights: EX business surpassed $500M ARR, Enterprise Service Management and Device42 each exceeded $40M ARR, Freddy AI crossed $25M ARR, and cash and marketable securities totaled $843.7M as of December 31, 2025.
Freshworks (NASDAQ: FRSH) will announce fourth quarter and full year results for the period ended December 31, 2025 on Tuesday, February 10, 2026 following market close. A live audio webcast will start at 2:00 p.m. PT / 5:00 p.m. ET the same day to review financial results and business highlights. The audio webcast and a replay will be accessible via the Freshworks investor relations website at https://ir.freshworks.com. The company said the press release will be posted on the investor site prior to the webcast.
Freshworks (NASDAQ: FRSH) named Kady Srinivasan as Chief Marketing Officer effective Jan 7, 2026. Srinivasan brings over 15 years of SaaS marketing leadership and will report to Mika Yamamoto while leading global marketing to amplify Freshworks' AI-assisted service software strategy.
Her prior roles include CMO at You.com and Lightspeed Commerce (NYSE: LSPD), where she is credited with 25% year-over-year growth, doubling market share in key regions and quadrupling marketing efficiency, and positions at Klaviyo and Owlet Baby Care. Srinivasan also advises AI startups and holds an MBA from UNC Chapel Hill.
Freshworks (NASDAQ: FRSH) signed a definitive agreement to acquire FireHydrant, an AI-powered incident management and reliability platform, to deepen its IT service and operations portfolio.
The combination will unify Freshservice ITSM with FireHydrant ITOM into an AI-native ServiceOps solution designed for unified visibility, faster incident response, and proactive IT resilience. FireHydrant serves customers including Palo Alto Networks, BP, and Qlik. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026, subject to customary closing conditions.
Freshworks (NASDAQ: FRSH) on Nov 13, 2025 announced AI-powered updates to Freshservice, Freddy AI Agent, and Freddy AI Insights to streamline IT service delivery and improve employee experience. Key features include DEX integrations with Riverbed Aternity and ControlUp, AI-powered Intelligent Routing, image processing in tickets, Google Drive search for agents, and conversational visualizations in Freddy AI Insights.
Customer results cited: 96% first-contact resolution (Fox Communities) and 73% incident volume reduction with 40 minutes saved per incident logging (Tata Consumer Products). Freshservice was named a Strong Performer in Forrester Wave ESM Q4 2025.
Freshworks (NASDAQ: FRSH) on Nov 13, 2025 unveiled Freshdesk Command Center, Vertical AI Agents, and Freddy AI Insights to reduce customer service fragmentation and speed resolution. The Freshdesk Command Center centralizes email, chat, WhatsApp and social channels with embedded AI assistance and single-click actions tied to systems like Stripe, Shopify, and FedEx. Vertical AI Agents supply 50+ prebuilt industry workflows for eCommerce, fintech, travel and logistics. Freddy AI Insights offers real-time anomaly alerts and root-cause breakdowns. Early users report average deflection of 65% and up to 80% instant resolution; some interactions saved up to 12 minutes.
Freshworks (NASDAQ: FRSH) published the Cost of Complexity Report on Nov 10, 2025, based on a 706‑person global survey and 25 interviews.
The report finds software and organizational complexity drain an average 7% of annual revenue, companies waste $1 of every $5 on software, US economy loss approaches $1 trillion annually, employees lose nearly 7 hours per week to complexity, and 60% of workers say they may leave within a year.
Freshworks (NASDAQ: FRSH) announced on Nov 5, 2025 that Freshservice for Business Teams is now available as a standalone product, removing the prior requirement for an existing Freshservice ITSM deployment. The add-on doubled its annual recurring revenue in the past year to over $35 million as of Sept 30, 2025 and is used by roughly 1 in 4 eligible Freshservice ITSM customers. The product targets HR, Finance, Legal and other non-IT functions with AI-driven automation, ready workflows, and integrations for faster deployment and unified employee service delivery.
Freshworks (Nasdaq: FRSH) reported third quarter 2025 results for the period ended September 30, 2025, with revenue $215.1M (+15% YoY, +15% constant currency) and cash and marketable securities $813.2M. GAAP (loss) from operations narrowed to $(7.5)M (‑3.5% margin) from $(38.9)M a year earlier; non‑GAAP income from operations rose to $45.2M (21.0% margin) versus $24.0M prior year. Operating cash flow was $63.5M (29.5% margin) and adjusted free cash flow was $57.2M (26.6% margin). Key metrics: customers >$5k ARR = 24,377 (+9% YoY); net dollar retention = 105%. Guidance: Q4 revenue $217.0–220.0M; full year revenue $833.1–836.1M with ~16% growth.
Freshworks (NASDAQ: FRSH) will report third quarter 2025 financial results for the period ended September 30, 2025 on Wednesday, November 5, 2025 after market close.
The company will host a live audio webcast the same day at 2:00 p.m. PT / 5:00 p.m. ET to discuss financial results and business highlights. Investors can access the live audio webcast and a replay at https://ir.freshworks.com. The press release will be posted on the investor relations website prior to the start of the webcast.
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