Freshworks Names Ian Tickle as Chief of Global Field Operations

Rhea-AI Summary

Freshworks (NASDAQ: FRSH) has appointed Ian Tickle as Chief of Global Field Operations (CGFO), transitioning from his interim role since April. Tickle, who joined Freshworks a year ago and previously served as Senior VP and GM of International Sales, brings 30 years of global sales experience. His prior roles include President and CRO at Domo and VP EMEA for SaaS Solutions at Oracle. Under his interim leadership in Q1 2025, Freshworks achieved 19% YoY revenue growth to $196.3M, with 30% operating cash flow margin and 28% adjusted free cash flow margin. Based in London, Tickle will report to CEO Dennis Woodside and focus on driving the company's field sales-led growth through new business and customer expansion globally.

Positive

• Strong Q1 2025 performance with 19% YoY revenue growth to $196.3M
• Impressive financial metrics with 30% operating cash flow margin and 28% adjusted free cash flow margin
• Appointment of experienced leader with 30 years of global sales expertise from major companies like Oracle and Domo

Negative

• None.

Tickle transitions from interim role to permanent position, bringing 30 years of global sales experience to continue driving the company’s growth

SAN MATEO, Calif., June 18, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Ian Tickle as Chief of Global Field Operations (CGFO). Tickle, who has served in this capacity on an interim basis since April, while maintaining his role as Senior Vice President and General Manager of International Sales, will now take on the position full-time to drive the company’s field sales-led growth through new business and customer expansion globally.

Tickle joined Freshworks one year ago, bringing extensive global leadership experience in enterprise software. Prior to Freshworks, he was President and Chief Revenue Officer at Domo and Vice President EMEA, SaaS Solutions, at Oracle. Throughout his career, Tickle has demonstrated expertise in scaling global sales operations, driving revenue growth in competitive markets, and leading organizations through critical transformation initiatives.

“Since joining Freshworks, Ian has distinguished himself as a customer champion and exceptional leader, working across the organization to deliver results for our users, our teams, and our company,” said Dennis Woodside, CEO and president at Freshworks. “He's made a big impact in a short time, and I am excited to see this momentum continue under his leadership as demand for our uncomplicated IT and customer service software grows.”

In Q1 2025 Tickle was instrumental in helping the team to a strong finish, where the company reported revenue growth of 19% year-over-year to $196.3 million, operating cash flow margin of 30% and adjusted free cash flow margin of 28%.

In his new role, Tickle will continue to report directly to CEO Dennis Woodside and serve as part of the company's management team. Based in Freshworks’ London office, he is strategically positioned to maintain the company’s strong global connectivity and reach.

"I'm honored to take on this role permanently and excited about the opportunities ahead for our global field operations," said Ian Tickle, Chief of Global Field Operations at Freshworks. “From day one, my focus has been on building a world-class team that partners across the business to deliver meaningful impact for our customers, our people, and the company. This new role gives me the opportunity to extend that impact more broadly, while staying deeply connected to the needs of our global markets.”

About Freshworks
Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. More than 73,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com and follow Freshworks on LinkedIn, X, and Facebook.

© 2025 Freshworks Inc. All rights reserved. Freshworks, Freshdesk, Freshservice, Freddy AI and associated logos are trademarks of Freshworks Inc. All other trademarks are property of their respective owners.

Press Contact
pr@freshworks.com

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/9e933129-23c1-4219-84de-e9f9b594e288

FAQ

Who is the new Chief of Global Field Operations at Freshworks (FRSH)?

Ian Tickle has been appointed as Chief of Global Field Operations at Freshworks, transitioning from his interim role that he held since April 2025.

What was Freshworks' (FRSH) revenue growth in Q1 2025?

Freshworks reported revenue growth of 19% year-over-year to $196.3 million in Q1 2025.

What is Ian Tickle's previous experience before joining Freshworks?

Before Freshworks, Ian Tickle served as President and Chief Revenue Officer at Domo and Vice President EMEA, SaaS Solutions, at Oracle.

What are Freshworks' (FRSH) current cash flow margins?

Freshworks reported an operating cash flow margin of 30% and adjusted free cash flow margin of 28% in Q1 2025.

Where will Ian Tickle be based as Freshworks' CGFO?

Ian Tickle will be based in Freshworks' London office to maintain the company's strong global connectivity and reach.