Freshworks Inc. Stock Price, News & Analysis

Freshworks (NASDAQ: FRSH) has announced the general availability of Freshservice Journeys, a new AI-powered capability within its IT and employee service management platform. The solution aims to streamline complex employee processes across different departments including IT, HR, and facilities.

The new offering features AI-powered automation and a no-code interface to simplify employee transitions such as onboarding, offboarding, promotions, and relocations. Key benefits include automated routine tasks, improved cross-functional collaboration, and real-time progress tracking across departments.

Early adopters have reported significant improvements, with Qualfon reducing offboarding time from days to hours, while EquiTrust Life Insurance has streamlined their onboarding processes. Coherent successfully transitioned all IT workflows to Freshservice within four months and expanded its use to HR functions.

Freshworks (NASDAQ: FRSH) has appointed Ian Tickle as Chief of Global Field Operations (CGFO), transitioning from his interim role since April. Tickle, who joined Freshworks a year ago and previously served as Senior VP and GM of International Sales, brings 30 years of global sales experience. His prior roles include President and CRO at Domo and VP EMEA for SaaS Solutions at Oracle. Under his interim leadership in Q1 2025, Freshworks achieved 19% YoY revenue growth to $196.3M, with 30% operating cash flow margin and 28% adjusted free cash flow margin. Based in London, Tickle will report to CEO Dennis Woodside and focus on driving the company's field sales-led growth through new business and customer expansion globally.

Freshworks (NASDAQ: FRSH) unveiled significant upgrades to its Freddy Agentic AI Platform, transforming it from a simple Q&A system to an autonomous service request resolver. The platform now features Freddy AI Agent Studio, a no-code platform for creating AI agents that can process insurance claims, update payroll records, and handle bookings. Key improvements include autonomous email support, unified enterprise search across platforms, root cause analysis capabilities, and enhanced Copilot features. The platform has shown impressive results with over 5,000 organizations, achieving up to 70% ticket deflection and 50% productivity gains. Notable customer successes include Hobbycraft's 30% query automation and 25% customer satisfaction improvement, Bergzeit's 75% reduction in translation workload, and Five9's 65% IT request deflection. To support adoption, Freshworks is launching new resources including Freshworks University Courses, AI Academy for Partners, and AI Professional Services.

Freshworks Inc. (NASDAQ: FRSH) has announced its participation in three major upcoming investor conferences. The company's executives will participate in fireside chats at the following events:

- J.P. Morgan 53rd Annual Global Technology, Media and Communications Conference: CEO Dennis Woodside will speak on May 15, 2025, at 6:20 AM PT

- Jefferies Public Technology Conference: COO/CFO Tyler Sloat will present on May 28, 2025, at 12:00 PM PT

- Bank of America Global Technology Conference: Chief Customer and Marketing Officer Mika Yamamoto will participate on June 4, 2025, at 9:20 AM PT

Audio webcasts will be available for replay on Freshworks' investor relations website.

Freshworks reported strong Q1 2025 financial results, with total revenue reaching $196.3 million, marking a 19% year-over-year growth. The company's performance exceeded previous financial estimates, demonstrating solid momentum in its AI service software business.

Key financial highlights include:

• Operating cash flow margin: 30%
• Adjusted free cash flow margin: 28%
• Non-GAAP income from operations: $46.4 million
• Cash reserves: $1.0 billion

Customer metrics showed positive trends with 23,275 customers contributing more than $5,000 in ARR, a 13% increase year-over-year. The net dollar retention rate stood at 105%. Looking ahead, Freshworks projects Q2 2025 revenue between $197.3-$200.3 million and full-year 2025 revenue of $815.3-$824.3 million, with expected growth rates of 13-15%.

Freshworks (NASDAQ: FRSH) has scheduled the announcement of its first quarter 2025 financial results for Tuesday, April 29, 2025, after market close. The company will host a live audio webcast at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time on the same day to discuss financial results and business highlights.

Investors and interested parties can access the webcast through the Freshworks investor relations website at https://ir.freshworks.com, where both the press release and webcast replay will be made available.

Freshworks (NASDAQ: FRSH) has unveiled a new global partner program for resellers and service delivery partners, designed to simplify business operations and accelerate revenue growth. The revamped program, which includes over 500 transacting partners, features flexible sales engagement models and enhanced support services.

Key components include flexible monetization options, ranging from one-time commissions to ongoing revenue opportunities, and a new service delivery partner program offering training, certifications, and direct sales team engagement. Premier resellers receive recurring margins, billing control, and enhanced customer relationship management capabilities.

The program has attracted notable global partners including Climb, Gorilla Services, SHI International, Unisys, and Xcession, focusing on partner-led markets across Asia and Latin America while expanding in North America and Europe. Partners receive increased regional sales support, marketing development funds, and technical enablement resources.

Freshworks (NASDAQ: FRSH) has announced its participation in two major investor conferences in March 2025. Tyler Sloat, Chief Operating Officer and Chief Financial Officer, will join a fireside chat at the Citizens JMP Technology Conference on March 3, 2025, at 9:00 a.m. PT (12:00 p.m. ET). Additionally, Dennis Woodside, Chief Executive Officer and President, will participate in a fireside chat at the Morgan Stanley Technology, Media and Telecom Conference on March 5, 2025, at 9:15 a.m. PT (12:15 p.m. ET).

Audio recordings of both sessions will be made available on the Freshworks investor relations website at https://ir.freshworks.com.

Freshworks Inc. (NASDAQ: FRSH) has announced a strategic partnership with Unisys (NYSE: UIS) to expand its IT Service Management solutions distribution globally. As the first large-scale Managed Service Provider in Freshworks' ecosystem, Unisys will resell Freshworks' ITSM solutions, including Freshservice and Device42, targeting mid-market and enterprise companies.

The partnership aims to serve the mid-market segment, which is often overcharged and underserved in the ITSM landscape. Unisys, supporting clients in over 120 countries across Commercial, Financial Service and Public Sectors, has already secured a win with a U.S. midsized industrial company that implemented Freshservice in under 12 weeks.

This collaboration leverages Unisys's global workforce of IT professionals and ITSM expertise, while expanding Freshworks' partner ecosystem, which currently includes over 500 active partners.