Welcome to our dedicated page for Freshworks news (Ticker: FRSH), a resource for investors and traders seeking the latest updates and insights on Freshworks stock.
Freshworks Inc. provides software-as-a-service products for employee and customer service workflows. Its updates center on service software, AI-powered capabilities, and the Freshservice platform, including IT Service Management, IT Asset Management, IT Operations Management, and Enterprise Service Management functions.
Freshworks news commonly covers quarterly results, annual recurring revenue trends, product innovation, customer and employee experience initiatives, channel and sales leadership changes, investor events, and capital allocation actions such as Class A common stock repurchase programs. Product announcements also address infrastructure discovery, dependency mapping, configuration management data, and service operations workflows within Freshservice.
Freshworks (FRSH) granted Chief Product and Technology Officer Ryan Manning a restricted stock unit award for 1,162,790 Class A shares under its 2022 Inducement Plan. The grant was approved as an inducement for his employment under Nasdaq Listing Rule 5635(c)(4) and will vest quarterly over approximately four years, subject to continued employment and plan and award agreement terms.
Freshworks (NASDAQ: FRSH) announced that Freshservice, its AI-powered unified service operations platform, has achieved FedRAMP “In Process” status for Class C (Moderate), a key step toward full authorization for use by U.S. federal government agencies. Freshservice is now listed on the FedRAMP Marketplace, and Freshworks has engaged Coalfire to support the authorization process.
According to Freshworks, the FedRAMP environment for Freshservice will be built on AWS GovCloud (US), aligning with federal security and compliance needs. Once full FedRAMP Class C certification is achieved, Freshservice is expected to be available to federal, state, local, and education organizations that require formal cloud security authorization.
Freshworks (NASDAQ: FRSH) announced that Chief Operating Officer and Chief Financial Officer Tyler Sloat is scheduled to participate in a fireside chat at the Oppenheimer 29th Annual Technology, Internet & Communications Conference on Wednesday, August 12, 2026 at 9:25 a.m. Pacific Time (12:25 p.m. Eastern Time).
An audio webcast replay will be available on the Freshworks investor relations website at https://ir.freshworks.com.
Freshworks (Nasdaq: FRSH) reported record second quarter 2026 revenue of $237.4 million, up 16% year-over-year (15% in constant currency), and delivered GAAP net income of $3.2 million, its first GAAP-profitable quarter of 2026. GAAP operating income was $6.1 million (2.6% margin), while non-GAAP operating income reached $55.9 million (23.6% margin), up from 21.9% a year earlier. Non-GAAP diluted EPS was $0.17 versus $0.18 in Q2 2025. Operating cash flow was $58.5 million with a 24.7% margin, and adjusted free cash flow was $57.7 million (24.3% margin). Cash and marketable securities totaled $665.3 million. Annual recurring revenue from customers over $100,000 grew 25% to 1,746, and the net dollar retention rate was 104%. For full year 2026, Freshworks expects revenue of $963.5–$966.5 million (~15% growth) and non-GAAP operating income of $222–$228 million, with non-GAAP EPS of $0.66–$0.68.
Freshworks (NASDAQ: FRSH) announced that it was named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, based on Gartner’s evaluation of Completeness of Vision and Ability to Execute. Freshworks links this placement to growth in its customer base and the capabilities of its unified service operations platform.
According to Freshworks, customers using Freshservice report an average CSAT of 97.8% and first contact resolution of 75%. The company highlights three areas of service transformation: a unified ServiceOps platform spanning ITSM, ITOM, ITAM and ESM; trusted, domain-specific Freddy AI for automation and decision support; and rapid implementation, with Freshservice customers typically going live in under 90 days and realizing a stated 168% ROI with a six‑month payback period.
Freshworks (NASDAQ: FRSH) announced the appointment of Ryan Manning as Chief Product and Technology Officer, effective August 10, 2026, reporting to CEO Dennis Woodside. Manning will succeed Srini Raghavan, who is leaving Freshworks to pursue an entrepreneurial venture.
The role unifies Freshworks’ product and technology strategy under one executive as the company expands with mid-market and agile enterprises. Existing CTO Murali Swaminathan will report to Manning. He will lead strategy and the global product and engineering roadmap across Freshworks’ AI, IT and customer experience products from the San Mateo headquarters.
Freshworks (NASDAQ: FRSH) will announce its Q2 2026 financial results on Tuesday, August 4, 2026, after market close.
The company will host a live audio webcast at 2:00 p.m. PT / 5:00 p.m. ET to review results and business highlights, accessible via its investor relations website.
Freshworks (NASDAQ: FRSH) announced that UK specialist bank Vanquis selected Freshservice as its AI-powered service operations platform. The move supports the final phase of Vanquis’ Gateway technology modernization, aiming to simplify service management, improve colleague experience, and centralize workflows, asset visibility and automation on a single platform.
Freshworks (NASDAQ: FRSH) released The Global Cost of Complexity Report on mid-market AI adoption. Surveying 12,021 IT leaders, it finds an average 25% of AI spend is lost to complexity, equal to an estimated $16.29 billion annually in US mid-market firms.
Key issues include long deployment timelines, integration challenges, talent shortages, and “AI slop” from noisy, error-prone outputs. Despite this, 89% plan to increase AI investment, and buying preferences are shifting toward integrated, out-of-the-box AI with built-in workflows.
Freshworks (NASDAQ: FRSH) announced winners of its inaugural 2026 Global Customer Awards, honoring organizations transforming employee and customer experiences with Freshdesk, Freshservice, and Freddy AI.
Winners include Panasonic, Shopify, Cineworld, New Balance, iPostal1, and Allied Universal. Details will be highlighted at the Refresh Virtual Summit on June 4, 2026.