Freshworks Inc. provides software-as-a-service products for employee and customer service workflows. Its updates center on service software, AI-powered capabilities, and the Freshservice platform, including IT Service Management, IT Asset Management, IT Operations Management, and Enterprise Service Management functions.
Freshworks news commonly covers quarterly results, annual recurring revenue trends, product innovation, customer and employee experience initiatives, channel and sales leadership changes, investor events, and capital allocation actions such as Class A common stock repurchase programs. Product announcements also address infrastructure discovery, dependency mapping, configuration management data, and service operations workflows within Freshservice.
Freshworks (Nasdaq: FRSH) reported third-quarter 2026 revenue of $245.4 million, up year over year, alongside a return to GAAP operating profitability.
Revenue rose 14% from $215.1 million. GAAP operating income reached $28.2 million versus a $7.5 million loss, while GAAP net income was $18.3 million. Diluted earnings per share were $0.07 versus a $0.02 loss. Adjusted free cash flow rose 29% to $73.9 million. Cash, restricted cash and marketable securities totaled $697.3 million at September 30.
Customers contributing more than $100,000 in annual recurring revenue increased 25% to 1,821. After quarter-end, annual recurring revenue exceeded $1 billion, ahead of the company's year-end estimate. Freshworks expects fourth-quarter revenue of $253.5–$254.5 million and full-year revenue of $965.0–$966.0 million, with full-year non-GAAP operating income of $238.0–$240.0 million.
Freshworks (NASDAQ: FRSH) has signed a definitive agreement to acquire Torii, extending Freshservice into software management and AI spend governance.
The acquisition is expected to close in Freshworks' fourth fiscal quarter of 2026, subject to customary closing conditions. Freshworks expects the combination to give IT broader visibility into applications, licenses and identities, alongside software costs and usage. Torii tracks AI consumption down to individual tokens, attributes usage to people and teams, and forecasts consumption. Its tools allow IT to charge costs back to users, set limits and identify spending spikes. Torii's customers include Hearst Corporation, Groupon and Koch. It was named a Leader in the 2026 Gartner Magic Quadrant for SaaS Management Platforms.
Freshworks (NASDAQ: FRSH) will announce its third-quarter 2026 financial results after the market closes on November 3, 2026.
The quarter ended September 30, 2026. A live audio webcast discussing results and business highlights will begin that day at 2:00 p.m. Pacific / 5:00 p.m. Eastern. The results release will be available on the investor relations website before the webcast, with a replay accessible afterward.
Freshworks (FRSH) will replace BioLife Solutions (BLFS) in the S&P SmallCap 600 before trading opens on October 8, 2026. Freshworks will enter the index in the Information Technology sector, while BioLife Solutions will leave the Health Care sector. Repligen (RGEN), an S&P MidCap 400 constituent, is acquiring BioLife Solutions.
Freshworks (FRSH) granted Chief Product and Technology Officer Ryan Manning a restricted stock unit award for 1,162,790 Class A shares under its 2022 Inducement Plan. The grant was approved as an inducement for his employment under Nasdaq Listing Rule 5635(c)(4) and will vest quarterly over approximately four years, subject to continued employment and plan and award agreement terms.
Freshworks (NASDAQ: FRSH) announced that Freshservice, its AI-powered unified service operations platform, has achieved FedRAMP “In Process” status for Class C (Moderate), a key step toward full authorization for use by U.S. federal government agencies. Freshservice is now listed on the FedRAMP Marketplace, and Freshworks has engaged Coalfire to support the authorization process.
According to Freshworks, the FedRAMP environment for Freshservice will be built on AWS GovCloud (US), aligning with federal security and compliance needs. Once full FedRAMP Class C certification is achieved, Freshservice is expected to be available to federal, state, local, and education organizations that require formal cloud security authorization.
Freshworks (NASDAQ: FRSH) announced that Chief Operating Officer and Chief Financial Officer Tyler Sloat is scheduled to participate in a fireside chat at the Oppenheimer 29th Annual Technology, Internet & Communications Conference on Wednesday, August 12, 2026 at 9:25 a.m. Pacific Time (12:25 p.m. Eastern Time).
An audio webcast replay will be available on the Freshworks investor relations website at https://ir.freshworks.com.
Freshworks (Nasdaq: FRSH) reported record second quarter 2026 revenue of $237.4 million, up 16% year-over-year (15% in constant currency), and delivered GAAP net income of $3.2 million, its first GAAP-profitable quarter of 2026. GAAP operating income was $6.1 million (2.6% margin), while non-GAAP operating income reached $55.9 million (23.6% margin), up from 21.9% a year earlier. Non-GAAP diluted EPS was $0.17 versus $0.18 in Q2 2025. Operating cash flow was $58.5 million with a 24.7% margin, and adjusted free cash flow was $57.7 million (24.3% margin). Cash and marketable securities totaled $665.3 million. Annual recurring revenue from customers over $100,000 grew 25% to 1,746, and the net dollar retention rate was 104%. For full year 2026, Freshworks expects revenue of $963.5–$966.5 million (~15% growth) and non-GAAP operating income of $222–$228 million, with non-GAAP EPS of $0.66–$0.68.
Freshworks (NASDAQ: FRSH) announced that it was named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, based on Gartner’s evaluation of Completeness of Vision and Ability to Execute. Freshworks links this placement to growth in its customer base and the capabilities of its unified service operations platform.
According to Freshworks, customers using Freshservice report an average CSAT of 97.8% and first contact resolution of 75%. The company highlights three areas of service transformation: a unified ServiceOps platform spanning ITSM, ITOM, ITAM and ESM; trusted, domain-specific Freddy AI for automation and decision support; and rapid implementation, with Freshservice customers typically going live in under 90 days and realizing a stated 168% ROI with a six‑month payback period.
Freshworks (NASDAQ: FRSH) announced the appointment of Ryan Manning as Chief Product and Technology Officer, effective August 10, 2026, reporting to CEO Dennis Woodside. Manning will succeed Srini Raghavan, who is leaving Freshworks to pursue an entrepreneurial venture.
The role unifies Freshworks’ product and technology strategy under one executive as the company expands with mid-market and agile enterprises. Existing CTO Murali Swaminathan will report to Manning. He will lead strategy and the global product and engineering roadmap across Freshworks’ AI, IT and customer experience products from the San Mateo headquarters.