Genpact Named a Leader in Avasant's 2024 Insurance Business Process Transformation RadarView Report
Rhea-AI Summary
Genpact has been named a Leader in Avasant's 2024 Insurance Business Process Transformation RadarView™ report. The recognition highlights Genpact's expertise in insurance and AI innovations that help deliver end-to-end transformations for enterprise clients. Among 22 evaluated service providers, Genpact stood out for its practice maturity, investments, and partner ecosystem. The company leverages AI, analytics, and automation through proprietary platforms to address demands for faster claims processing, enhanced customer engagement, and cost management. Notable solutions include Cora ContactUs.ai for customer service automation and AI-powered claims handling.
Positive
- Recognition as Leader in Avasant's 2024 Insurance Business Process Transformation report
- Strong presence in key markets: North America, UK, and Asia-Pacific
- Implementation of AI solutions for improved operational efficiency
- Development of proprietary AI platforms for insurance automation
Negative
- None.
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Genpact's deep insurance and advanced technology expertise drive transformation and agility
"As the AI revolution unfolds, insurance leaders are reinventing their operations, requiring foresight and agility to stay competitive," said Suhas Sethi, Global Business Leader for Insurance at Genpact. "This latest acknowledgment of our deep industry knowledge and advanced technology expertise reflects our commitment to driving AI innovations that provide data-driven insights, challenge conventional thinking, and deliver scalable, meaningful value."
Avasant evaluated 22 leading service providers offering insurance business process transformation services. Leaders are distinguished by their practice maturity, investments and innovation, and partner ecosystem.
"As the insurance industry shifts toward digital transformation, Genpact leverages AI, analytics, and automation through its proprietary platforms and partner ecosystem to help address the demand for faster and more accurate claims processing, enhanced customer engagement, and cost management with its end-to-end solutions," said Swapnil Bhatnagar, Partner at Avasant. "Its expertise in integrating generative AI solutions, including Cora ContactUs.ai for customer service automation and AI-powered claims handling, enables insurers to streamline customer interactions and improve operational efficiency."
Genpact combines deep functional and industry expertise with advanced technologies, embedding AI across the insurance value chain to help deliver faster claims resolution, more precise underwriting, improved customer experience, and overall cost efficiency. These innovations create a seamless, data-driven ecosystem for insurers, reinsurers, brokers, and insurtechs to benefit from greater transparency, quicker service delivery, and more personalized insurance solutions. By optimizing operational efficiency and enabling data-driven decision-making, Genpact empowers stakeholders in the insurance industry to enhance their agility and build competitive advantages.
"With a strong presence in
For more information on Genpact's insurance services, visit: https://www.genpact.com/industries/insurance.
About Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
MEDIA CONTACT:
Geraldine Lim
Genpact Media Relations
+1-951-318-3494
geraldine.lim@genpact.com
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SOURCE Genpact