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Genpact Named a Leader in ISG Provider Lens™ 2025 for ServiceNow Ecosystem Partners

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Genpact (NYSE: G) has been named a Leader in the 2025 ISG Provider Lens™ for ServiceNow Ecosystem Partners in the United States. The company achieved leadership positions in both Innovation and Consulting and Implementation Services categories. The recognition highlights Genpact's innovative use of AI-powered ServiceNow solutions to transform business operations. Key achievements include their source-to-pay solution that leverages AI for data extraction, and generative AI solutions addressing multi-workflow needs across industries. Notable results show a 50% reduction in procurement cycles within eight weeks. The company's solutions span various sectors including finance, banking, insurance, and supply chains, with particular emphasis on non-IT functions.
Genpact (NYSE: G) è stata riconosciuta come Leader nel 2025 ISG Provider Lens™ per i partner dell'ecosistema ServiceNow negli Stati Uniti. L'azienda ha ottenuto posizioni di leadership sia nelle categorie Innovazione che nei Servizi di Consulenza e Implementazione. Il riconoscimento evidenzia l'uso innovativo di soluzioni ServiceNow potenziate dall'IA per trasformare le operazioni aziendali. Tra i risultati chiave vi è la soluzione source-to-pay che sfrutta l'IA per l'estrazione dei dati e soluzioni di IA generativa che rispondono a esigenze multi-flusso di lavoro in diversi settori. I risultati notevoli mostrano una riduzione del 50% nei cicli di approvvigionamento in otto settimane. Le soluzioni dell'azienda coprono vari settori, tra cui finanza, bancario, assicurativo e catene di approvvigionamento, con particolare attenzione alle funzioni non IT.
Genpact (NYSE: G) ha sido nombrada Líder en el ISG Provider Lens™ 2025 para socios del ecosistema ServiceNow en Estados Unidos. La compañía logró posiciones de liderazgo en las categorías de Innovación y Servicios de Consultoría e Implementación. Este reconocimiento destaca el uso innovador de soluciones ServiceNow impulsadas por IA para transformar las operaciones empresariales. Entre los logros clave se incluye su solución source-to-pay que utiliza IA para la extracción de datos, y soluciones de IA generativa que abordan necesidades de múltiples flujos de trabajo en diversas industrias. Resultados destacados muestran una reducción del 50% en los ciclos de adquisición en ocho semanas. Las soluciones de la empresa abarcan sectores como finanzas, banca, seguros y cadenas de suministro, con un énfasis particular en funciones no IT.
Genpact(NYSE: G)는 2025년 미국 ServiceNow 생태계 파트너를 위한 ISG Provider Lens™에서 리더로 선정되었습니다. 이 회사는 혁신 및 컨설팅 및 구현 서비스 부문 모두에서 리더십 위치를 차지했습니다. 이 인정은 비즈니스 운영을 혁신하기 위한 AI 기반 ServiceNow 솔루션의 혁신적인 사용을 강조합니다. 주요 성과로는 AI를 활용한 데이터 추출의 source-to-pay 솔루션과 다양한 산업의 다중 워크플로우 요구를 해결하는 생성형 AI 솔루션이 있습니다. 주목할 만한 결과로는 8주 만에 조달 주기 50% 단축이 있습니다. 회사의 솔루션은 금융, 은행, 보험, 공급망 등 다양한 부문에 걸쳐 있으며 특히 비IT 기능에 중점을 두고 있습니다.
Genpact (NYSE : G) a été désignée Leader dans le rapport ISG Provider Lens™ 2025 pour les partenaires de l'écosystème ServiceNow aux États-Unis. L'entreprise a obtenu des positions de leadership dans les catégories Innovation ainsi que Services de Conseil et d'Implémentation. Cette reconnaissance met en avant l'utilisation innovante des solutions ServiceNow alimentées par l'IA pour transformer les opérations commerciales. Parmi les réalisations clés figurent leur solution source-to-pay qui exploite l'IA pour l'extraction de données, ainsi que des solutions d'IA générative répondant aux besoins multi-flux de travail dans divers secteurs. Les résultats notables montrent une réduction de 50 % des cycles d'approvisionnement en huit semaines. Les solutions de l'entreprise couvrent plusieurs secteurs, notamment la finance, la banque, l'assurance et les chaînes d'approvisionnement, avec un accent particulier sur les fonctions non informatiques.
Genpact (NYSE: G) wurde im ISG Provider Lens™ 2025 für ServiceNow-Ökosystempartner in den USA als Leader ausgezeichnet. Das Unternehmen erreichte Führungspositionen sowohl in den Kategorien Innovation als auch Beratung und Implementierungsdienstleistungen. Die Auszeichnung hebt Genpacts innovative Nutzung von KI-gestützten ServiceNow-Lösungen zur Transformation von Geschäftsprozessen hervor. Zu den wichtigsten Erfolgen zählt ihre Source-to-Pay-Lösung, die KI für die Datenerfassung nutzt, sowie generative KI-Lösungen, die multi-workflow Anforderungen branchenübergreifend adressieren. Bemerkenswerte Ergebnisse zeigen eine 50%ige Reduzierung der Beschaffungszyklen innerhalb von acht Wochen. Die Lösungen des Unternehmens erstrecken sich über verschiedene Sektoren wie Finanzen, Banken, Versicherungen und Lieferketten, mit besonderem Fokus auf nicht-IT-Funktionen.
Positive
  • Recognition as Leader in ISG Provider Lens™ 2025 for ServiceNow Ecosystem Partners
  • 50% reduction in procurement cycles achieved in eight weeks
  • Successful implementation of AI and generative AI solutions across multiple industries
  • Strong expertise in non-IT functions like source-to-pay and healthcare operations
Negative
  • None.

NEW YORK, May 12, 2025 /PRNewswire/ -- Genpact (NYSE: G), an advanced technology services and solutions company, today announced it has been recognized as a Leader in the 2025 ISG Provider Lens™ for ServiceNow Ecosystem Partners in the United States. The ISG report highlights Genpact's innovative approach to deploying ServiceNow solutions to transform business operations, enhance efficiency, and drive enterprise-wide value.

To download the full report, click here.

"The ISG Provider Lens report recognizes Genpact's innovative use of AI-powered ServiceNow solutions to drive business transformation," said Adi Hofstein, Global Sales Leader, Genpact. "Our approach streamlines operations, accelerates digital workflows, and delivers enterprise-wide efficiencies. At the same time, we are pioneering agentic AI solutions to unlock new levels of automation, decision-making, and innovation."

The report names Genpact a Leader in the Innovation and Consulting and Implementation Services categories, citing the company's expertise in using AI and generative AI (gen AI) to drive innovation, efficiency, and impact across industries.

Key Strengths Highlighted in ISG Report:

  • AI-powered productivity: Genpact's source-to-pay solution uses ServiceNow's AI to automate data extraction, boosting productivity and enhancing customer experience across finance, banking, disputes, insurance, and supply chains.

  • Tackling complex challenges: Genpact's gen AI solutions on the Now platform address multi-workflow needs, including procurement, lending, insurance claims, enterprise helpdesk, and AI-driven GBS transformation, tailored to diverse industries.

  • Proven impact: Genpact's AI solutions cut procurement cycles by 50% in eight weeks, eliminating manual tracking and reducing redundant data entry.

"Genpact's consultative approach and focus on non-IT functions such as source-to-pay and healthcare operations exemplify its leadership in driving digital transformation," said Dr. Tapati Bandopadhyay, Analyst and Lead Author, ISG.

For more information on how Genpact is helping clients fast-track digital transformation through ServiceNow, click here.

About ISG Provider Lens
The ISG Provider Lens 2025 ServiceNow Ecosystem Partners research study analyzes the relevant software vendors/service providers in the U.S. market based on multi-phased research and analysis process, and positions these providers based on the ISG Research methodology.

About Genpact
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

MEDIA CONTACT:

Sue Martenson
Genpact Media Relations 
+1-978-905-9582
susan.martenson@genpact.com

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/genpact-named-a-leader-in-isg-provider-lens-2025-for-servicenow-ecosystem-partners-302451870.html

SOURCE Genpact

FAQ

What recognition did Genpact (NYSE: G) receive in the 2025 ISG Provider Lens report?

Genpact was named a Leader in the 2025 ISG Provider Lens™ for ServiceNow Ecosystem Partners in the US, specifically in the Innovation and Consulting and Implementation Services categories.

What are the key achievements of Genpact's ServiceNow solutions?

Genpact's solutions achieved a 50% reduction in procurement cycles within eight weeks, and successfully implemented AI-powered data extraction for finance, banking, insurance, and supply chains.

How does Genpact use AI in its ServiceNow solutions?

Genpact uses AI and generative AI for data extraction in source-to-pay solutions and multi-workflow needs, including procurement, lending, insurance claims, enterprise helpdesk, and AI-driven GBS transformation.

Which industries does Genpact's ServiceNow solutions serve?

Genpact's solutions serve multiple industries, focusing on finance, banking, insurance, supply chains, and healthcare operations, with particular emphasis on non-IT functions.
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