Genpact Will Support its Partner Volkswagen Financial Services to Enhance Customer Experience with Generative AI

Rhea-AI Summary

Genpact (NYSE: G) has partnered with Volkswagen Financial Services (VWFS) to enhance customer and employee experience in automotive finance. The collaboration focuses on leveraging AI-powered solutions to streamline processes and build competitive differentiation. Genpact will deploy its Cora Knowledge Assist, a gen-AI powered multilingual tool for faster customer query resolution, and Cora Nudge Coach, an AI-driven tool for personalized agent feedback.

In the coming months, Genpact plans to expand digital and data innovation across VWFS operations, implementing new gen AI solutions in areas such as intelligent document processing, training simulations, customer sentiment analysis, and compliance controls. These initiatives aim to enhance employee performance, reduce paperwork processing times, and improve overall customer experience for VWFS.

Positive

• Partnership with Volkswagen Financial Services to improve customer experience and operational efficiency
• Implementation of AI-powered solutions for faster customer query resolution and agent productivity enhancement
• Planned expansion of digital and data innovation across VWFS operations

Negative

• None.

Genpact's deep industry knowledge coupled with expertise in data, technology, and AI, will drive efficiencies and build competitive differentiation

NEW YORK, Aug. 6, 2024 /PRNewswire/ -- Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, has announced a partnership with Volkswagen Financial Services (VWFS) to improve customer and employee experience, streamline processes, and enhance competitive differentiation in the automotive finance industry.

"Incorporating AI solutions into our operations is critical to deliver an increasingly personalized and friction-free financing experience for customers," said Anthony Bandmann, Chief Sales Officer, Volkswagen Financial Services AG. "Our partnership with Genpact allows us to leverage data and AI to make mobility simple and transparent for every customer, at each moment of their financing journey."

Genpact is leveraging AI-powered solutions to enhance VWFS' customer service and operational efficiency. It will deploy its Cora Knowledge Assist, a gen-AI powered multilingual tool for faster and more accurate customer query resolution, and Cora Nudge Coach, an AI-driven tool which provides personalized feedback to agents to enhance productivity.

"Our customers are navigating a landscape of evolving consumer expectations, operational hurdles, and regulatory complexities," said Sameer Dewan, Global Business Leader, Financial Services, Genpact. "At Genpact, we harness the power of data, technology, and AI, to deliver solutions that optimize operations, boost customer satisfaction, mitigate risks, ensure compliance and ultimately drive growth for VWFS."

In the coming months, Genpact will expand digital and data innovation across VWFS operations, by implementing new gen AI solutions into intelligent document processing, training simulations, customer sentiment analysis, and compliance and quality controls for calls. Collectively, these solutions will enhance employee performance, reduce processing times for paperwork, and proactively address customer requests, improving overall experience for VWFS.

Visit here for more information about Genpact's solutions and services in Financial Services.

About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

MEDIA CONTACT:

Siya Belliappa
Genpact Media Relations 
718-561-9843
siya.belliappa@genpact.com

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SOURCE Genpact Ltd.

FAQ

What AI solutions is Genpact (NYSE: G) implementing for Volkswagen Financial Services?

Genpact is implementing Cora Knowledge Assist, a gen-AI powered multilingual tool for faster customer query resolution, and Cora Nudge Coach, an AI-driven tool for personalized agent feedback.

How will the Genpact (NYSE: G) partnership benefit Volkswagen Financial Services customers?

The partnership aims to improve customer experience by providing faster query resolution, reducing paperwork processing times, and proactively addressing customer requests through AI-powered solutions.

What future plans does Genpact (NYSE: G) have for its collaboration with Volkswagen Financial Services?

Genpact plans to expand digital and data innovation across VWFS operations, implementing new gen AI solutions in areas such as intelligent document processing, training simulations, customer sentiment analysis, and compliance controls.