Genpact Wins in the Inaugural 2026 HFS Services-as-Software Awards

Genpact’s HFS Services-as-Software award showcases concrete AI-driven efficiency gains already realized in client accounts payable operations.

Rhea-AI Summary

Genpact (G) has won the Best Services Eating Software category in the inaugural 2026 HFS Services-as-Software Awards, recognizing its Agentic Operations model now deployed across finance, procurement, insurance, and banking workflows.

The award highlights Genpact’s use of AI agents to run mission-critical enterprise processes with humans validating outputs, already in production for many Fortune 100 clients. Selected from more than 250 global submissions, Genpact was evaluated on AI-driven delivery, agentic adaptability, outcome orientation, scalable architecture, and proven enterprise success. In accounts payable deployments, Agentic Operations has increased touchless processing from 26% to over 80%, invoice accuracy from 70% to over 95%, first-pass three-way match from 78% to over 90%, and first-touch supplier inquiry resolutions from zero to over 95%.

Positive

• Touchless AP processing increased from 26% to over 80% in production use
• Invoice accuracy improved from 70% to over 95% under Agentic Operations
• First-pass three-way match rose from 78% to over 90% in accounts payable
• First-touch supplier inquiry resolution lifted from 0% to over 95% in AP workflows
• Award selected from 250+ global submissions, signaling external validation of Genpact’s AI operating model

Negative

• None.

Market Context

Pre-headline, G had a 3.67% 24-hour gain while four listed peers were also positive, so the award ar...

Analysis

Pre-headline, G had a 3.67% 24-hour gain while four listed peers were also positive, so the award arrived against an already broadly positive peer backdrop rather than a documented post-announcement reaction.

Key Figures

Award submissions: more than 250 Touchless processing: 26% to more than 80% Invoice accuracy: 70% to more than 95% +2 more

Award submissions

more than 250

2026 HFS Services-as-Software Awards

Touchless processing

26% to more than 80%

Accounts payable Agentic Operations

Invoice accuracy

70% to more than 95%

Accounts payable Agentic Operations

First-pass three-way match

78% to more than 90%

Accounts payable Agentic Operations

First-touch supplier inquiry resolution

0% to more than 95%

Accounts payable Agentic Operations

Key Terms

accounts payable, record-to-report, three-way match

3 terms

accounts payable financial

"Agentic Operations began in accounts payable, where it is now in production"

Accounts payable are the short-term bills a company owes to suppliers or service providers for goods and services it has already received but not yet paid for — like a stack of IOUs from the business to its vendors. Investors watch accounts payable because rising or falling balances affect a company’s cash on hand and short-term financial health, signaling how well it can cover obligations, manage cash flow, and fund operations without borrowing.

record-to-report financial

"It has since extended into record-to-report, procurement, insurance policy administration"

A record-to-report process is the end-to-end accounting workflow that captures a company’s financial transactions, closes the books, and produces the official financial statements and management reports investors rely on. Think of it like keeping every receipt, organizing them into a monthly household budget, and then creating a clear summary that shows where money came from and went; accuracy and speed in this process affect how reliably and quickly investors can judge performance and risk.

three-way match financial

"First-pass three-way match increases from 78% to more than 90%"

A three-way match is an internal accounting control that compares three documents before paying a supplier: the purchase order (what was ordered), the receiving report or goods receipt (what arrived), and the supplier’s invoice (what is billed). Like checking a shopping list, delivery, and receipt before you pay, it helps ensure payments are accurate, prevents duplicate or incorrect payments, and supports reliable financial records—factors that affect a company’s reported cash flow and expense accuracy.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Recognition highlights Genpact's Agentic Operations model, now embedded across finance, procurement, insurance, and banking operations

NEW YORK, Sept. 15, 2026 /PRNewswire/ -- Genpact (NYSE: G), the Agentic Operations company, today announced it has won the Best Services Eating Software category of the inaugural 2026 HFS Services-as-Software Awards, which honor companies turning the convergence of services, software, AI, and automation into new ways of delivering enterprise work and outcomes. The award recognizes Genpact Agentic Operations, the company's model for running mission-critical enterprise workflows with AI agents handling volume and people validating the work. The model is already in production across Genpact's enterprise clients, including many Fortune 100 companies.

Genpact was selected from more than 250 global submissions scored by HFS Research analysts against five criteria: AI-driven delivery, agentic adaptability, outcome orientation, scalable architecture, and proven enterprise success.

"Agentic Operations is built on a conviction we have held from the start. There is no artificial intelligence without process intelligence. Our agents prove it. They are consequential agents, carrying the process knowledge that once lived only in the heads of our people," said Balkrishan "BK" Kalra, President and CEO, Genpact. "Context from our agents, judgment from our experts, working inside the workflows that run our clients' businesses. We sit closest to the work, so we commit to the outcome and deliver a client experience no one else can match. This recognition says the market is moving our way and we are not slowing down."

From concept to production reality

Genpact Agentic Operations began in accounts payable, where it is now in production across many enterprise clients. It has since extended into record-to-report, procurement, insurance policy administration, and banking analyst workflows.

In accounts payable, Agentic Operations has delivered:

• Touchless processing increases from 26% to more than 80%
• Invoice accuracy improvement from 70% to more than 95%
• First-pass three-way match increases from 78% to more than 90%
• First-touch supplier inquiry resolutions from zero to more than 95%

"Genpact's submission stood out because it brings Services-as-Software from concept to production reality," said Phil Fersht, CEO and Chief Analyst, HFS Research. "We genuinely believe Genpact is onto something big with Agentic Operations: its Agentic AP Suite and broader portfolio of agentic solutions. It's our Services-as-Software vision brought to life, demonstrating how AI agents embedded into enterprise workflows, combined with human oversight, can transform service delivery from labor-centric execution to software-defined, outcome-based operations at scale."

About the HFS Services-as-Software Awards

The HFS Services-as-Software Awards recognize enterprises and technology providers leading the shift from labor-based delivery to AI-native, software-defined operations. The Best Services Eating Software category recognizes services codified as software: people-led services broken down into repeatable workflows, bots, and AI agents, then delivered as modular, platform-enabled offerings with measurable outcomes.

About Genpact

Genpact (NYSE: G) is the Agentic Operations company, where applied AI meets context-rich process intelligence. We run and transform mission-critical operations for global enterprises. Genpact's Agentic Operations are grounded in decades of operating core business processes at scale across finance, supply chain, banking, insurance, and more. Our flywheel of advanced technology, trusted data foundations, and deep ecosystem partnerships moves enterprises rapidly from experimentation to scale. AI agents bring speed and precision, human experts bring judgment, and together they deliver outcomes clients can measure. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

MEDIA CONTACT:

Keith Gordon
Genpact Media Relations
+1-917-204-9952
keith.gordon@genpact.com

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SOURCE Genpact