CGI awarded contract to modernize Commonwealth of Virginia';s child support system

Rhea-AI Summary

CGI (NYSE: GIB) (TSX: GIB.A) has been awarded a new contract by the Virginia Department of Social Services (VDSS) to modernize the legacy system supporting its Division of Child Support Enforcement (DCSE) using CGI Transcend™. The partnership aims to improve outcomes for children and families across the Commonwealth, providing user-friendly technology for Virginia families participating in child support programs and intuitive interfaces for DCSE staff.

Market Research Analyst

The announcement of CGI's partnership with the Virginia Department of Social Services (VDSS) to upgrade their child support system represents a strategic business move that could potentially influence CGI's market position. The contract to implement CGI Transcend™ for Child Support indicates CGI's continued expansion in the public sector, specifically in health and human services technology solutions. This expansion is critical as government contracts tend to be long-term and can provide stable revenue streams.

From a market research perspective, the adoption of CGI's platform by VDSS could serve as a case study for other states looking to modernize their systems, potentially leading to more contracts for CGI. Furthermore, government contracts often come with stringent requirements for data security and system reliability, which could enhance CGI's reputation for meeting high standards in software solutions if they execute well.

Financial Analyst

The financial implications of this new contract for CGI are multifaceted. Initially, the investment in upgrading the VDSS systems will likely incur significant costs. However, the long-term benefits of such contracts typically include a steady income stream and potential for upselling additional services or renewals. The contract may also positively impact CGI's stock as investors often react favorably to the announcement of new business, especially with government entities that signify stability and reliability.

It's important to note that the size of the contract and its duration are crucial factors in assessing its impact on CGI's financial health. The market will closely observe how this contract affects CGI's earnings and whether it aligns with the company's projected growth trajectory.

Technology Implementation Specialist

The technical aspect of CGI Transcend™ involves modernizing legacy systems, which is a complex task that requires careful planning and execution. The integration with existing systems and the use of AI, machine learning and analytics are significant because they can improve efficiency and decision-making within VDSS. The successful implementation of such technology could set a precedent for similar modernization projects and position CGI as a leader in this niche market.

Moreover, the user-friendly technology and automated processes promised by CGI Transcend™ are expected to reduce the time for families to receive support, which could lead to higher satisfaction rates and, by extension, a stronger reputation for CGI in the public sector.

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Virginia Department of Social Services to leverage CGI Transcend™ to improve outcomes for children and families 

RICHMOND, Va., Jan. 11, 2024 /PRNewswire/ - CGI (NYSE: GIB) (TSX: GIB.A) today announced the award of a new contract by the Virginia Department of Social Services (VDSS) to modernize the legacy system supporting its Division of Child Support Enforcement (DCSE), enabling VDSS to retire the decades-old mainframe transfer system. CGI will utilize CGI Transcend^™ for Child Support, the company's platform-based solution designed to meet the unique requirements of state human services agencies. CGI's partnership and expertise will enable Virginia to drive critical innovation in health and human services and improve outcomes for children and families across the Commonwealth.

"We are excited to announce a partnership with CGI that will help us reimagine how we serve Virginia's families," said Craig Burshem, Deputy Commissioner of State Programs at VDSS. "CGI's vast experience and industry-leading capabilities will support our digital transformation and provide a more positive experience that will engage parents, benefit case managers, and elevate families."

Virginia families participating in child support programs will experience CGI's innovative and user-friendly technology with simplified processes, streamlined sign-up forms, and automated entry that will expedite timelines for receiving support. For DCSE staff, the intuitive interface is easy to learn and incorporates built-in AI, machine learning, and analytics to help direct attention to the most urgent cases and drive positive outcomes enabled through technology.

"With CGI Transcend, our government clients can leverage data to identify underserved populations and communities, increase participation and engagement of families, and ultimately better shape their child support and child welfare policies and practices," said Jimmy Schatte, Vice-President Consulting Services and U.S. State and Local Government National Strategy Lead, CGI.  

CGI Transcend integrates seamlessly with external systems and helps agencies harness their data to make more informed decisions about evolving citizen services and operations. Moreover, with diversity, equity, and inclusion as a foundational design, the platform captures REaL (race, ethnicity, and language) data and provides agencies with real-time data and analytics to address bias and promote data equity.

The implementation of CGI Transcend represents a significant government sector shift towards software-as-a-service (SaaS), offering child support agencies the lowest level of risk with the highest potential for cost savings, and the flexibility required to adapt to future innovations and technologies. CGI Transcend's low-code, no-code configuration is built on Salesforce and integrates industry-leading solutions such as Snowflake.

"We are proud to partner with the Commonwealth of Virginia to deliver a unified solution that will improve the citizen experience for many Virginians," said Vijay Srinivasan, Senior Vice-President of CGI's U.S. South operations. "CGI has an established track record with more than 25 years of experience partnering with states on child welfare and child support modernization efforts. As pioneers in the industry, we've reimagined the possibilities, applied our know-how and invested in a solution that will bring clients long-awaited modernization."

About CGI
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 91,500 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2023 reported revenue is $14.30 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

CGI Transcend is a registered trademark of CGI Inc. or its related companies.

View original content:https://www.prnewswire.com/news-releases/cgi-awarded-contract-to-modernize-commonwealth-of-virginias-child-support-system-302032340.html

SOURCE CGI Inc.

FAQ

What is the contract awarded to CGI by the Virginia Department of Social Services?

CGI has been awarded a new contract by the Virginia Department of Social Services (VDSS) to modernize the legacy system supporting its Division of Child Support Enforcement (DCSE) using CGI Transcend™.

What is CGI Transcend™?

CGI Transcend™ is the company's platform-based solution designed to meet the unique requirements of state human services agencies.

How will the partnership between CGI and VDSS improve outcomes for children and families?

The partnership aims to provide user-friendly technology for Virginia families participating in child support programs and intuitive interfaces for DCSE staff, ultimately driving positive outcomes enabled through technology.

What benefits will Virginia families participating in child support programs experience from CGI's technology?

Virginia families will experience simplified processes, streamlined sign-up forms, and automated entry that will expedite timelines for receiving support.

How does CGI Transcend™ help government clients?

CGI Transcend™ helps government clients leverage data to identify underserved populations and communities, increase participation and engagement of families, and ultimately better shape their child support and child welfare policies and practices.