CGI launches new AI capabilities in CGI Credit Studio to transform collections operations

CGI (NYSE: GIB) launched new embedded AI capabilities in CGI Credit Studio on March 31, 2026, targeting collections operations.

Rhea-AI Summary

CGI (NYSE: GIB) launched new embedded AI capabilities in CGI Credit Studio on March 31, 2026, targeting collections operations. Features include Call Summarization (up to 30% reduction in after-call effort), Ask Cleo (up to 20% agent productivity gain) and a planned Agent Assist (projected up to 20% promise-to-pay lift and 20% lower attrition).

Capabilities are delivered with human-in-the-loop controls and designed to support governance, compliance, audit-ready documentation and scalable deployment across collections workflows.

Positive

• Call Summarization targeting up to 30% reduction in after-call work
• Ask Cleo AI assistant aiming for up to 20% agent productivity improvement
• Planned Agent Assist forecasts up to 20% promise-to-pay conversion lift and up to 20% reduction in attrition
• Human-in-the-loop design supports audit-ready documentation and compliance alignment

Negative

• Agent Assist is a planned capability and not yet available
• Key impact metrics are presented as "up to" projections, not guaranteed observed results

Argus Mar 31 session

+0.72% close to close Open Argus

Details

News Market Reaction – GIB

On Mar 31, the day this news came out, GIB closed 0.72% above the previous close.

Data tracked by StockTitan Argus for the Mar 31 session.

Key Figures

After-call effort reduction: up to 30% Agent productivity improvement: up to 20% Promise-to-pay conversion: up to 20% improvement +1 more

After-call effort reduction

up to 30%

Call Summarization capability in CGI Credit Studio

Agent productivity improvement

up to 20%

"Ask Cleo" AI Knowledge Assistant

Promise-to-pay conversion

up to 20% improvement

Planned Agent Assist capability

Agent attrition reduction

up to 20% reduction

Planned Agent Assist capability

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Key Terms

cloud-native, embedded ai agents, human-in-the-loop (hitl)

3 terms

cloud-native technical

"its cloud-native platform for default management."

Cloud-native describes a way of creating and running applications that are designed specifically to operate smoothly on cloud computing platforms. Think of it as building a house with flexible, lightweight materials that can be easily moved, scaled, or adjusted as needed, rather than using rigid, traditional construction. For investors, it signifies technology that is more adaptable, efficient, and capable of quickly responding to changing market demands.

embedded ai agents technical

"The embedded AI agents are designed to help collections organizations"

Embedded AI agents are software programs built into devices, apps, or systems that act autonomously to perform tasks, make decisions, or interact with users—like a small personal assistant living inside a phone, sensor, or enterprise system. For investors they matter because embedding AI can lower operating costs, enable new features and revenue streams, and strengthen competitive position, while also introducing risks around security, data privacy, maintenance and regulatory scrutiny that can affect valuation.

human-in-the-loop (hitl) technical

"supporting a human-in-the-loop (HITL) approach where collectors and leaders"

A human-in-the-loop (HITL) setup is a process where automated systems make decisions or generate outputs but people remain actively involved to review, correct, or approve results. Like an airplane on autopilot with a pilot ready to take control, HITL matters to investors because it balances speed and cost benefits of automation with human judgment that reduces errors, supports regulatory compliance, and limits legal or reputational risk.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Embedded, assistive AI capabilities reduce after-call work while improving efficiency, consistency and compliance in collections operations

Stock Market Symbols
GIB.A (TSX)
GIB (NYSE)
cgi.com/newsroom

SAN DIEGO, March 31, 2026 /PRNewswire/ - CGI (TSX: GIB.A) (NYSE: GIB) today announced the launch of new AI capabilities within CGI Credit Studio, its cloud-native platform for default management. The embedded AI agents are designed to help collections organizations improve recovery performance, increase operational efficiency, and maintain compliance in highly regulated environments.

CGI's approach integrates AI directly into day-to-day collections workflows and enables organizations to deploy targeted use cases quickly, measure outcomes, and scale with confidence.

"Collections leaders need AI that delivers measurable results quickly without disrupting operations or increasing risk," said Prakash Parambhat, Vice-President, Retail Lending, CGI. "With CGI Credit Studio, AI is embedded directly into the collections workflow, empowering agents to focus on meaningful customer conversations instead of manual tasks. The result is higher productivity, improved efficiency, stronger customer retention, and built-in compliance that delivers measurable business impact."

The latest CGI Credit Studio AI capabilities are purpose-built to support collectors and include:

• Call Summarization — Up to 30% reduction in after-call effort, enabling greater focus on customer engagement while strengthening quality assurance and coaching.
• "Ask Cleo" (AI Knowledge Assistant) — Enables collectors to ask questions in natural language and instantly access approved account context, policies, and process guidance, which can result in up to a 20% improvement in agent productivity.
• Agent Assist — Planned capability that will deliver real-time prompts and guided next steps to support disclosures, hardship programs, objection handling, and payment plan discussions. The expected results include up to 20% improvement in promise-to-pay conversion and up to 20% reduction in agent attrition.

Together, these capabilities increase capacity and consistency across collections operations and help organizations drive stronger recoveries, improve documentation quality and execute more efficiently across the collections life cycle.

CGI's AI capabilities are purpose-built for the collections environment and aligned to clients' governance, risk, and compliance frameworks. All AI-driven insights and recommendations are delivered within the platform, supporting a human-in-the-loop (HITL) approach where collectors and leaders retain control and oversight.

This approach enables audit-ready documentation, improves transparency, and helps organizations confidently scale AI adoption.

About CGI's AI capabilities
CGI helps organizations move from AI experimentation to measurable value by embedding production AI into the operational core of complex industries, including financial services, government, energy, retail, healthcare and manufacturing. By integrating AI across data, governance, infrastructure and workforce, CGI helps clients scale AI beyond pilots to transform how work gets done, how decisions are made and how organizations operate, delivering outcomes clients can count on in environments where outputs are auditable, decisions are consequential and systems perform reliably in the real world.

About CGI Credit Studio
CGI Credit Studio is a cloud-native, AI-enabled platform that helps organizations improve recovery performance while enhancing operational efficiency and customer experience. The platform supports the full default management life cycle, from pre-collections through recovery.

About CGI
Founded in 1976, CGI is among the largest independent technology and professional services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2025 reported revenue is CA$15.91 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

View original content:https://www.prnewswire.com/news-releases/cgi-launches-new-ai-capabilities-in-cgi-credit-studio-to-transform-collections-operations-302729099.html

SOURCE CGI Inc.

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What AI features did CGI (GIB) add to CGI Credit Studio on March 31, 2026?

The company added call summarization, an AI knowledge assistant called Ask Cleo, and a planned Agent Assist feature. According to CGI, these capabilities aim to reduce after-call work, boost agent productivity, and improve promise-to-pay conversion and retention.

How much after-call work reduction does CGI claim for Call Summarization in CGI Credit Studio?

Call Summarization is claimed to cut after-call effort by up to 30%. According to CGI, this reduction is intended to free collectors for customer engagement while improving quality assurance and coaching.

What productivity improvements does Ask Cleo promise for collectors using CGI Credit Studio?

Ask Cleo can deliver up to a 20% improvement in agent productivity by providing approved account context and policy guidance. According to CGI, it answers natural-language questions and returns instant, controlled guidance within the platform.

What outcomes does the planned Agent Assist aim to achieve for CGI Credit Studio users?

Agent Assist is expected to improve promise-to-pay conversion by up to 20% and reduce agent attrition by up to 20%. According to CGI, it will provide real-time prompts for disclosures, hardship handling, and payment plan discussions.

How does CGI address compliance and oversight for AI in CGI Credit Studio?

CGI delivers AI insights within a human-in-the-loop framework to retain collector control and oversight. According to CGI, this approach supports governance, audit-ready documentation, transparency, and alignment with client risk and compliance frameworks.