CGI selected by Harley-Davidson Financial Services to streamline loan origination system
CGI, a leading IT and business consulting firm, has been selected by Harley-Davidson Financial Services to modernize their loan origination system.
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Rhea-AI Summary
CGI, a leading IT and business consulting firm, has been selected by Harley-Davidson Financial Services to modernize their loan origination system. The new system, based on CGI Credit Studio, will streamline the financing process for Harley-Davidson motorcycle buyers and enhance flexibility for dealers. Key features include:
- AI-enabled financing journey
- Simplified loan application process
- Improved collaboration between dealers and customers
- Enhanced insights-driven customer experience
- Ability to offer Harley-Davidson merchandise and riding experiences at point of purchase
The system aims to shorten the buy window, boost satisfaction, and improve conversion rates. It will adapt dynamically to customer preferences and market conditions, expanding decision data to maximize value while reducing back-end losses. CGI Credit Studio is designed to lower total solution costs and deliver a streamlined, cost-effective approach.
Positive
- Selection of CGI to modernize Harley-Davidson Financial Services' loan origination system
- Implementation of AI-enabled financing process for improved customer experience
- Potential for increased sales through streamlined loan application journey
- Enhanced flexibility and shortened buy window for dealers
- Opportunity for additional revenue through merchandise and riding experience offers at point of purchase
- Potential for improved conversion rates and reduced back-end losses
Negative
- None.
Details
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Modernized solution will introduce a seamless, AI-enabled financing journey for Harley-Davidson customers and enhanced flexibility for dealers
"At the heart of this exciting collaboration with CGI lies a commitment to empowering riders to realize their dreams of owning a Harley-Davidson motorcycle," said Charles Do, Senior Vice-President of Harley-Davidson Financial Services. "By simplifying the financing process and providing transparent, accessible information, the new system will enable customers to make informed decisions and embark on their next adventure with confidence."
The new CGI financing platform supports the complete credit lifecycle, enabling Harley-Davidson to simplify the financing process for buyers by seamlessly connecting financing steps and reducing duplicative activities in the loan application journey. For dealers, the platform will shorten the buy window and enhance deal flexibility. The result will be improved collaboration between dealers and customers, enhancing the insights-driven customer experience. The system will also enable buyers to explore the rider lifestyle with offers featuring Harley-Davidson merchandise and riding experiences at the point of purchase.
To continuously enhance the dealer and buyer experience, CGI Credit Studio will enable Harley-Davidson to adapt dynamically throughout the loan application process, responding to shifting customer preferences and market conditions to boost satisfaction and improve conversion rates. The system will continually expand decision data to maximize customer and dealer value while reducing back-end losses. With a focus on lowering total solution costs, CGI's industry-leading Credit Studio solution simplifies the credit technology landscape and delivers on Return-on-Investment business cases for a streamlined and cost-effective approach.
"Built on the shared values of innovation and an unrelenting focus on the customer experience, our partnership with Harley-Davidson Financial Services will produce a new loan origination system that reimagines the financing journey for Harley-Davidson customers and creates value for one of the world's most iconic brands," said Tim Hurlebaus, President,
About CGI
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 90,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2023 reported revenue is CA
View original content:https://www.prnewswire.com/news-releases/cgi-selected-by-harley-davidson-financial-services-to-streamline-loan-origination-system-302254722.html
SOURCE CGI Inc.
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