Trygg-Hansa Selects Guidewire Cloud for Enhanced Customer Satisfaction, Future-Proofing, and Scalability
Trygg-Hansa Försäkring, the Swedish branch of Tryg Forsikring A/S, has chosen Guidewire ClaimCenter on Guidewire Cloud to enhance its claims operations. The adoption of a common claims system across Scandinavian organizations is expected to bring strategic advantages, improved customer service, and future product development.
The adoption of Guidewire ClaimCenter on Guidewire Cloud by Trygg-Hansa is a strategic move that aligns with the broader trend of digital transformation within the insurance industry. Insurers are increasingly turning to cloud-based solutions to streamline operations, reduce costs and enhance customer experiences. The centralized claims system across Tryg's Scandinavian operations presents operational synergies that can lead to cost savings and more efficient claims processing.
From a competitive standpoint, the ability to offer straight-through processing and improved transparency can significantly enhance customer satisfaction and retention. These technological advancements may also provide Trygg-Hansa with the agility to quickly adapt to market changes and introduce new products, which can be a key differentiator in the saturated insurance market.
However, the transition to a new claims system can be complex and resource-intensive. The initial investment and potential disruption during the implementation phase need to be managed effectively to ensure a smooth transition and to realize the expected long-term benefits.
The implementation of Guidewire ClaimCenter on Guidewire Cloud represents a significant IT undertaking for Trygg-Hansa that involves migrating from legacy systems to a cloud-based infrastructure. The move is expected to provide scalability and stability to Trygg-Hansa's claims operations. Cloud-based systems offer the advantage of regular updates and maintenance by the service provider, which can lead to lower IT costs over time and reduced risk of system obsolescence.
Furthermore, the integration of Autopilot Workflow Service, developed in cooperation with Tryg, implies a push towards automation. This can result in increased efficiency and accuracy in claims handling by minimizing manual intervention and human error. However, the reliance on such technology necessitates robust cybersecurity measures to protect sensitive customer data and ensure compliance with data protection regulations.
The customer experience is a critical aspect of the insurance industry and Trygg-Hansa's investment in Guidewire ClaimCenter is poised to address this directly. Enhanced process support is anticipated to lead to consistent quality and fair treatment of customers, which are fundamental to customer trust and loyalty. The promise of increased transparency and a simplified claims journey can contribute to a more positive perception of the brand and potentially increase customer advocacy.
However, the introduction of new systems must be accompanied by thorough training for staff to ensure that the potential benefits to customer service are fully realized. Additionally, it is important to monitor customer feedback closely during and after the transition to address any concerns and optimize the user interface for ease of use.
03/13/2024 - 04:00 AM
STOCKHOLM & DUBLIN--(BUSINESS WIRE)--
Trygg-Hansa Försäkring , the Swedish branch of Tryg Forsikring A/S , the largest provider of general insurance services in the Nordics, and Guidewire (NYSE: GWRE) announced that Trygg-Hansa has chosen Guidewire ClaimCenter on Guidewire Cloud to power its claims operations.
“With the Guidewire Cloud platform already in use across the Tryg group in Denmark and Norway , it makes perfect sense to employ ClaimCenter for Trygg-Hansa. Indeed, a common claims system across our Scandinavian organisations gives us important strategic advantages,” said Anne Nørklit Lønborg, CIO, Tryg. “By using the same platform throughout Tryg we will have a future-proofed solution that is scalable, simple, and stable. We will develop our claims system together and take advantage of the knowledge, experience, and functionality available throughout the businesses. In the long run, this can mean new products, partnerships, and happier customers.”
“By selecting ClaimCenter we expect the built-in process support will allow us to provide consistently good quality and equal treatment of all our customers,” commented Annika Persson, Head of Claims, Trygg-Hansa. “In addition, the ability to deliver straight-through processing should ensure shorter overall lead time and deliver more efficient customer service. We anticipate that from a customer relationship perspective, there will be increased transparency and an easier journey for our customers throughout their claims experience.”
“Guidewire is delighted that Trygg-Hansa has selected ClaimCenter on Guidewire Cloud through their strategic initiative to deliver claims excellence to their customers in Sweden,” commented Will McAllister, Managing Director - EMEA, Guidewire. “We look forward to enabling Trygg-Hansa to simplify their claims processes through the digitalisation and automation of their claims operations, with the latter being delivered by Autopilot Workflow Service, which has been developed in cooperation with Tryg.”
About Trygg-Hansa
Trygg-Hansa has been making a difference in people's lives since 1828 and is today a part of Tryg Forsikring, Scandinavia's largest non-life insurance company. Trygg-Hansa provides both individuals and companies with the security they need to live and act fully. We offer more than just insurance. With our services we provide support when an accident occurs, but we also continuously work hard to avoid and prevent accidents, both in the small and large parts of our clients’ lives.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and machine learning to deliver our platform as a cloud service. More than 540 insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with more than 1,600 successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on X (formerly Twitter) and LinkedIn .
NOTE: For information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices .
View source version on businesswire.com: https://www.businesswire.com/news/home/20240313623764/en/
Cecilia Magnusson
cecilia.magnusson@trygghansa.se
Elliot Gooch
guidewire@allisonpr.com
Louise Bradley
lbradley@guidewire.com
Source: Guidewire
Why has Trygg-Hansa chosen Guidewire ClaimCenter on Guidewire Cloud?
Trygg-Hansa selected Guidewire ClaimCenter on Guidewire Cloud to improve its claims operations and benefit from a common claims system across Scandinavian organizations.
What advantages does Trygg-Hansa expect from using ClaimCenter?
Trygg-Hansa anticipates improved quality, equal treatment of customers, shorter lead times, more efficient customer service, increased transparency, and a smoother claims experience.
How will Guidewire help Trygg-Hansa enhance its claims processes?
Guidewire will enable Trygg-Hansa to simplify claims processes through digitalization and automation, utilizing the Autopilot Workflow Service developed in cooperation with Tryg.
