HP Introduces New Services and Software that Turbocharge Productivity and Accelerate a Circular Future
HP Inc. (NYSE: HPQ) introduces HP Workforce Experience Platform (WEX™), a new AI-enabled digital experience platform, along with new managed services, print subscription services, and support packages to empower partners and enhance employee experiences. The company also unveils programs to extend device life and accelerate a circular economy, demonstrating a commitment to sustainability and innovation.
HP Inc.'s introduction of new services and solutions, including the AI-enabled digital experience platform WEX™, signifies a strategic move to enhance value creation and partner engagement in the IT services sector. By offering a suite of tools that cater to the evolving needs of a distributed workforce, HP is positioning itself as an enabler of digital workplace transformation. The emphasis on creating recurring revenue streams through these services is indicative of a shift towards a business model that prioritizes customer retention and long-term value over one-time sales.
Additionally, HP's focus on a circular economy through device life extension services and certified refurbishment programs aligns with the growing consumer and regulatory demand for sustainable business practices. This could potentially open up new market segments for HP, particularly among environmentally conscious enterprises. The impact on HP's stock could be positive if these initiatives lead to increased market share and customer loyalty, which are critical drivers of financial performance in the competitive technology sector.
HP's announcement regarding the acceleration of a circular economy through device life extension and refurbishment programs showcases a commitment to sustainable practices, which is increasingly becoming a differentiator in the tech industry. By reducing the carbon footprint associated with the production and disposal of IT equipment, HP is not only addressing environmental concerns but also potentially reducing costs associated with raw material procurement and waste management.
The Device Life Extension Service and Partner Certified Refurbishment program could improve HP's brand image and appeal to a segment of stakeholders who prioritize corporate responsibility. This strategic direction may contribute to HP's long-term resilience by mitigating risks associated with resource scarcity and regulatory pressures on electronic waste. It's important to note that while these initiatives are commendable, their financial impact will depend on customer adoption rates and the effectiveness of HP's execution of these programs.
HP's unveiling of the WEX platform and Managed Device Services (MDS) reflects a broader industry trend towards integrated digital experience platforms and as-a-service models. The ability of WEX to deliver persona-based AI recommendations and integrate with a variety of operating systems and devices is indicative of the demand for personalized and flexible IT solutions. With the collaboration with Microsoft and the emphasis on security through HP Wolf Security, HP is leveraging partnerships and proprietary technology to enhance its competitive edge.
For the IT industry, the shift towards service-oriented revenue models is transformative, potentially leading to more stable revenue streams and deeper customer relationships. The simplification of HP's support services into Essential, Premium and Premium+ packages is a response to the complexity that often hinders customer decision-making. If these offerings are well-received by channel partners and end-users, HP could see an increase in service adoption and customer satisfaction, which are vital metrics in the IT services market.
03/07/2024 - 01:20 PM
HP Workforce Solutions empower partners to enhance employee experiences while creating new growth opportunities
News Highlights:
Introduces WEX™, HP's first AI-enabled digital experience platform Announces new programs to extend the life of devices and to accelerate a circular economy Unveils new Managed Services offerings with tools and support needed for success Introduces new, simplified support packages for HP Support Services (formerly HP Active Care) LAS VEGAS, March 07, 2024 (GLOBE NEWSWIRE) -- Today at the Amplify Parter Conference 2024 , HP Inc. (NYSE: HPQ) announced new and enhanced services and solutions that drive value and enable partners to build and grow their services and software businesses. These new solutions include HP WEX, HP’s first AI-enabled digital experience platform; a new managed service offering for PCs; a new print subscription service, a simplified good/better/best approach to HP support packages, as well as services and programs to extend the life of devices and accelerate a circular economy.
“We are in the midst of a historic shift in the way people work,” said Dave Shull, President of HP Workforce Solutions. “Happy, motivated and productive employees drive better business results, but creating work environments that enable and inspire a dispersed workforce is increasingly difficult. This is where our partners play a key role supporting businesses that are going through transformations. Today, HP is introducing services and solutions that enable channel partners to deliver amazing work experiences to their customers while creating recurring revenue streams.”
HP Introduces Workforce Experience Platform (WEX™)
Last year, HP launched Workforce Central, a fleet management tool that allows IT managers to discover, configure, monitor and manage HP devices in one location. Today, we have taken our vision to the next level with the introduction of the Workforce Experience Platform (WEX™), providing CIOs with an AI-enabled digital experience platform that unlocks the full potential of the workforce and transforms employees into an unstoppable force of growth.
WEX launches with an intuitive user interface designed to ensure a seamless experience for customers, connecting multiple services into a single, unified platform view. Beneath the surface is a new suite of powerful capabilities that deliver persona-based recommendations, streamline hardware monitoring, capture employee sentiment, reduce TCO, automate tasks, and strengthen security.
Optimized device investment with new persona-based AI models: Leveraging advanced AI, the WEX platform can deliver personalized technology recommendations based on individual employee usage patterns and requirements, improving the traditional PC refresh cycle.Seamless integration with existing multi-OS and multi-vendor environments: WEX will soon provide the ability to monitor endpoints across a broad range of operating systems and devices – including computers, peripherals, printers, and videoconferencing equipment – regardless of brand or manufacturer. Collaboration with Microsoft to Supercharge WEX™ with AI: HP has recently joined the Microsoft Copilot for Security partner private preview and will be working to integrate WEX with Copilot to automate tasks and help maximize device uptime for employees.Improved employee engagement through ongoing employee sentiment tracking: Turnkey pulse surveys from WEX can improve IT organizations' ability to continuously gauge and enhance employee satisfaction with their digital setup.Reduced TCO and stronger security: WEX can automate support requests, thus reducing IT support costs. In addition, WEX leverages HP Wolf Security to help reduce security risks.For more information on HP WEX, please visit https://press.hp.com/us/en/blogs/2024/wex-hp-new-ai-enable-digital-experience-platform.html
New Offerings to Accelerate a Circular Economy and Extend the Life of Devices
HP is demonstrating its continued commitment to driving a circular economy with new programs that help extend the life of devices. As a result, today HP unveiled a new Device Life Extension Service1 enabling customers to optimize their IT investments and reduce their carbon impact2 by enhancing device performance and maximizing the life of their existing HP PCs. Customers simply ship their devices to HP’s trusted partners and receive them back with restored performance and enhanced functionality.
In addition, HP introduced its first Partner Certified Refurbishment program.3 Now commercial customers can purchase HP Partner Certified refurbished devices that have gone through a rigorous refurbishment process and have been tested extensively. HP is also expanding its PC refurbishment program to the US.
For more information on how HP is helping accelerate a circular future with today’s announcements, please visit https://press.hp.com/us/en/blogs/2024/hp-accelerating-circular-future.html
New and Simplified Services Make Selling Easier
HP has simplified and streamlined its service offerings to provide channel partners with more choice to build and deploy services that complement their own offerings.
New Managed Device Services (MDS): A new, comprehensive and fully-managed PC service which includes device configuration and management as well as onsite support, proactive monitoring and recommendations for fleet improvements. In addition, HP offers a suite of software, which can easily be added to the service.Enhanced Managed Print Services (MPS): HP is upgrading its Managed Print Services portfolio with the integration of software solutions. In addition, Managed Print Services now enables multi-country deal setup.New Managed Print Services (MPS) Subscription: HP is officially launching Managed Print Services (MPS) Subscription, a simple and flexible option that enables printing from virtually anywhere – all through a low commitment annual subscription model.New Sales Toolkits: HP is making it even easier for channel partners to sell managed services with a new Sales Toolkit, which helps partners build and grow their services businesses.Radically Simplified Support Services Offerings: HP is introducing new, simplified support packages for HP Support Services: Essential, Premium or Premium+ Support.For more information on how HP is making it easier for channel partners to sell HP services, please visit https://press.hp.com/us/en/blogs/2024/3-ways-hp-making-sell-services-easier-for-channel-partners.html
HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
More from Amplify Partner Conference
Follow all the latest news and announcements from HP’s 2024 Amplify Partner Conference, visit the HP Newsroom or follow us on social:
About HP
HP Inc. (NYSE: HPQ) is a global technology leader and creator of solutions that enable people to bring their ideas to life and connect to the things that matter most. Operating in more than 170 countries, HP delivers a wide range of innovative and sustainable devices, services and subscriptions for personal computing, printing, 3D printing, hybrid work, gaming, and more. For more information, please visit: http://www.hp.com .
1 HP Device Life Extension is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates. This service is available as a Care Pack when it is sold with new hardware or within a 120 days of the original Care Pack expiration date. See datasheet for complete details. for complete details. 2 (2020, June 9). TCO Certified, Impacts and Insights – Circular IT Management in Practice. TCO Certified.3 HP Revitalize offers refurbished products that are HP Certified including cosmetic grading, functional testing, data wiping, re-image, and HP OEM parts. Select HP commercial G5 and higher devices are eligible for this service.
What is the new AI-enabled digital experience platform introduced by HP Inc.?
HP Inc. introduced the Workforce Experience Platform (WEX™), providing CIOs with an AI-enabled digital experience platform that enhances employee productivity and growth potential.
What are the key capabilities of HP's Workforce Experience Platform (WEX™)?
HP's WEX platform offers persona-based recommendations, seamless integration with multi-OS environments, collaboration with Microsoft for AI integration, ongoing employee sentiment tracking, reduced TCO, and enhanced security.
How is HP contributing to a circular economy and extending the life of devices?
HP is introducing programs like Device Life Extension Service and Partner Certified Refurbishment to help optimize IT investments, reduce carbon impact, and offer refurbished devices. These initiatives support a circular economy and sustainability.
What new managed services are being offered by HP?
HP is introducing Managed Device Services (MDS) for comprehensive PC management, Enhanced Managed Print Services (MPS) with software integration, Managed Print Services (MPS) Subscription for flexible printing options, and new Sales Toolkits to support channel partners.
How has HP simplified its support services offerings?
HP has introduced new, simplified support packages for HP Support Services, including Essential, Premium, and Premium+ Support options. These streamlined offerings aim to make selling and deploying services easier for channel partners.
