ibex Names Andreas Wilkens as Chief Technology Officer

Rhea-AI Summary

ibex, a leading global BPO and AI-powered customer engagement solutions provider, has appointed Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024. Wilkens, who will report to CEO Bob Dechant, brings extensive experience in AI and CX from his previous roles at RetailNext, LivePerson, and AdvantageTec.

Wilkens will lead ibex's technology vision, strategy, and execution as the company aims to redefine customer experience with next-generation AI-powered solutions. His appointment aligns with ibex's strategy to develop groundbreaking AI solutions that will disrupt the industry and shape the future of CX.

ibex operates a global CX delivery center model with over 30 facilities worldwide, employing more than 30,000 people. The company manages nearly 200 million critical customer interactions annually, adding over $2.2B in lifetime customer revenue each year.

Positive

• Appointment of experienced CTO with AI and CX background
• Strategic focus on developing AI-powered solutions for CX
• Global presence with 30+ operations facilities worldwide
• Management of 200 million critical customer interactions annually
• Addition of over $2.2B in lifetime customer revenue each year

Negative

• None.

 WASHINGTON, Aug. 27, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024, reporting to ibex CEO Bob Dechant. Wilkens will lead the technology vision, strategy, and execution as ibex redefines customer experience (CX) with next-generation AI-powered solutions.

"Andy brings a deep background of AI and CX to ibex,” said Dechant. “His vision and experience will be critical assets for ibex as we accelerate our strategy of developing groundbreaking AI-powered solutions that will disrupt the industry and redefine the future of CX.”

Wilkens joins ibex from RetailNext, where he was SVP and Head of Engineering and led globally distributed engineering teams and key initiatives such as scalability and talent management. Prior to RetailNext, Wilkens was Vice President and Chief Architect at LivePerson. In this key leadership role, he spearheaded stability and scalability initiatives that supported the rapid growth of LivePerson’s Conversational AI platform.

Before LivePerson, Wilkens was Chief Technology Officer at AdvantageTec. He was also Co-Founder and Chief Technology Officer at Cloud10Apps. Wilkens studied electrical engineering at Kiel University of Applied Sciences in Germany.

“ibex is poised for exponential growth, and I am thrilled to join the team at such an exciting time to lead its AI transformation,” said Wilkens. “Innovation and technology are the backbone of ibex. I am excited to help take ibex to the next level, ensuring our solutions continually exceed our customers' evolving needs.”

About ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:

Dan Burris
ibex
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/711c53d4-083b-4d63-9095-c60731c6cf47

FAQ

Who is the new CTO of ibex (IBEX) and when does he start?

Andreas Wilkens is the new Chief Technology Officer (CTO) of ibex (IBEX), starting his role on September 1, 2024.

What is Andreas Wilkens' background before joining ibex (IBEX)?

Before joining ibex, Andreas Wilkens was SVP and Head of Engineering at RetailNext, Vice President and Chief Architect at LivePerson, and CTO at AdvantageTec. He also co-founded Cloud10Apps as CTO.

What will be Andreas Wilkens' main focus as CTO of ibex (IBEX)?

As CTO of ibex, Andreas Wilkens will lead the technology vision, strategy, and execution, focusing on developing next-generation AI-powered solutions to redefine customer experience (CX).

How many employees does ibex (IBEX) have and how many customer interactions do they manage?

ibex has a diverse global team of over 30,000 employees and manages nearly 200 million critical customer interactions annually.