ibex Wins 2026 Product of the Year Award from CUSTOMER Magazine

The virtual agent connects automated voice and text interactions with human-agent support.

Rhea-AI Summary

ibex (IBEX) announced on September 24, 2026, that its Wave iX AI Virtual Agent won CUSTOMER Magazine’s 2026 Product of the Year Award.

The product provides voice and text interactions and connects with human-agent support systems so complex issues can be escalated. The award recognizes providers of contact center and customer-experience solutions.

Historical Context

1 past event · Latest: Sep 16

1 event

1. Sep 16

   AI product award

   24h Move

   -1.2%

   Wave iX Virtual Agent won a Globee award; the 24-hour price reaction was negative.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

crm, conversational ai

2 terms

crm technical

"contact center, CX, CRM, and teleservices industries"

Customer relationship management (CRM) is the set of tools, practices and software companies use to track and manage interactions with customers and potential customers, like an organized digital address book combined with a sales coach. It matters to investors because effective CRM systems can boost sales, improve customer retention and lower marketing costs, which directly affects revenue growth and profit margins — key drivers of a company’s value.

conversational ai technical

"conversational AI, automation, mobile and cloud-based solutions"

Conversational AI is technology that allows computers to understand, process, and respond to human language in a way that feels natural and interactive, similar to chatting with a person. It enables machines to hold conversations, answer questions, and assist with tasks automatically. For investors, it matters because this technology can improve customer service, streamline operations, and create new opportunities across many industries.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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ibex Wave iX Virtual Agent Honored for Exceptional Innovation

WASHINGTON, Sept. 24, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, today announced that ibex Wave iX AI Virtual Agent was named 2026 Product of the Year Award winner by CUSTOMER Magazine.

ibex Wave iX AI Virtual Agent enables leading brands to automate customer interactions while increasing resolution rates, boosting customer satisfaction, and driving efficiency. It delivers AI-driven, brand-aligned voice and text experiences that are human-like, hyper-personalized, and scalable, seamlessly integrating with human agent support systems to enable fast escalation and efficient resolution of complex issues.

“This recognition from CUSTOMER magazine underscores ibex’s leadership position in leveraging AI across both the customer and agent lifecycles,” said Michael Darwal, Chief AI and Digital Officer at ibex. “With ibex Wave iX Virtual Agent, we create seamless end-to-end customer journeys—from journey mapping and integration to business insights and continuous improvement—that enhance the customer experience and drive meaningful ROI for leading global brands.”

The 2026 CUSTOMER Product of the Year Award recognizes solutions providers that are advancing the contact center, CX, CRM, and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, it is my honor to recognize ibex with a 2026 Product of the Year Award,” said Rich Tehrani, CEO and Group Editor-in-Chief of TMC. “ibex Wave iX Virtual Agent has clearly earned its place among the industry's top solutions, and I’m eager to see how ibex continues to innovate and lead in 2026 and beyond.”

About ibex

ibex is a global leader in outsourced business services and AI-powered customer experience solutions, enabling the world’s best brands to deliver truly differentiated experiences for their customers. Leveraging a global team of more than 36,000 human CX experts – powered by the best AI technology, decades of CX innovation, and deep business insights – ibex engineers seamless, end-to-end customer journeys from AI agents to human agents at scale across retail, e-commerce, healthcare, fintech, utilities, technology, logistics, and more. Discover more at ibex.co and connect with us on LinkedIn.

About CUSTOMER Magazine

TMC’s CUSTOMER magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit https://www.customerzone360.com.

About TMC

TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

ibex Contact
Dan Burris
Ibex
Daniel.Burris@ibex.co

TMC Contact        
Stephanie Thompson
Manager, TMC Awards
203-852-6800
sthompson@tmcnet.com

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/1ddba6a4-5a71-4301-81b6-79fa666e68de