ibex to Showcase AI-powered CX Solutions for Utilities at the IUCX Annual Conference 2025
ibex announced its participation in the IUCX Annual Conference 2025 in Phoenix, showcasing AI-powered customer experience solutions for utilities. The company will demonstrate its Wave iX solution suite at booth #931 from May 6-8.
The showcase features two key products: Wave iX AI Virtual Agent, delivering automated customer interactions with human-like conversations in alignment with brand personas, and Wave iX Translate, enabling real-time translation across 150+ languages for improved customer communication.
According to Bruce Dawson, Chief Sales and Client Services Officer, these AI-enabled CX solutions aim to help utilities enhance customer satisfaction while reducing operational costs. The IUCX Conference serves as a premier platform for utility professionals across North America, focusing on meter-to-cash processes and trending industry programs.
ibex ha annunciato la sua partecipazione al IUCX Annual Conference 2025 a Phoenix, presentando soluzioni per l'esperienza cliente potenziate dall'intelligenza artificiale per il settore utilities. L'azienda mostrerà la sua suite di soluzioni Wave iX presso lo stand #931 dal 6 all'8 maggio.
La presentazione include due prodotti principali: Wave iX AI Virtual Agent, che offre interazioni automatizzate con i clienti tramite conversazioni realistiche in linea con le personalità del brand, e Wave iX Translate, che consente la traduzione in tempo reale in oltre 150 lingue per migliorare la comunicazione con i clienti.
Secondo Bruce Dawson, Chief Sales and Client Services Officer, queste soluzioni CX basate sull'IA mirano ad aiutare le utilities a migliorare la soddisfazione del cliente riducendo al contempo i costi operativi. La conferenza IUCX rappresenta una piattaforma di riferimento per i professionisti del settore utility in Nord America, focalizzata sui processi meter-to-cash e sui programmi di tendenza dell'industria.
ibex anunció su participación en la Conferencia Anual IUCX 2025 en Phoenix, presentando soluciones de experiencia del cliente impulsadas por inteligencia artificial para el sector de servicios públicos. La compañía demostrará su suite de soluciones Wave iX en el stand #931 del 6 al 8 de mayo.
La exhibición incluye dos productos clave: Wave iX AI Virtual Agent, que ofrece interacciones automatizadas con clientes mediante conversaciones humanas alineadas con las personalidades de la marca, y Wave iX Translate, que permite traducción en tiempo real en más de 150 idiomas para mejorar la comunicación con los clientes.
Según Bruce Dawson, Chief Sales and Client Services Officer, estas soluciones de experiencia del cliente habilitadas por IA buscan ayudar a las utilities a aumentar la satisfacción del cliente mientras reducen los costos operativos. La conferencia IUCX es una plataforma principal para profesionales del sector utilities en Norteamérica, enfocada en procesos meter-to-cash y programas de tendencia en la industria.
ibex는 피닉스에서 열리는 2025년 IUCX 연례 컨퍼런스에 참가하여 유틸리티 고객 경험을 위한 AI 기반 솔루션을 선보일 예정입니다. 회사는 5월 6일부터 8일까지 부스 #931에서 Wave iX 솔루션 스위트를 시연합니다.
전시에는 두 가지 주요 제품이 포함됩니다: 브랜드 페르소나에 맞춘 인간 같은 대화를 제공하는 자동화된 고객 상호작용 솔루션인 Wave iX AI Virtual Agent와 150개 이상의 언어를 실시간으로 번역하여 고객 소통을 향상시키는 Wave iX Translate입니다.
Bruce Dawson 최고 영업 및 고객 서비스 책임자에 따르면, 이 AI 기반 CX 솔루션들은 유틸리티가 고객 만족도를 높이고 운영 비용을 절감하는 데 도움을 주는 것을 목표로 합니다. IUCX 컨퍼런스는 북미 지역 유틸리티 전문가들에게 미터 투 캐시 프로세스와 최신 산업 프로그램에 중점을 둔 주요 플랫폼입니다.
ibex a annoncé sa participation à la Conférence Annuelle IUCX 2025 à Phoenix, où elle présentera des solutions d'expérience client alimentées par l'intelligence artificielle pour les services publics. La société exposera sa suite de solutions Wave iX au stand n°931 du 6 au 8 mai.
La présentation met en avant deux produits clés : le Wave iX AI Virtual Agent, qui offre des interactions clients automatisées avec des conversations réalistes alignées sur les personas de la marque, et Wave iX Translate, qui permet la traduction en temps réel dans plus de 150 langues pour améliorer la communication client.
Selon Bruce Dawson, Chief Sales and Client Services Officer, ces solutions CX basées sur l'IA visent à aider les services publics à améliorer la satisfaction client tout en réduisant les coûts opérationnels. La conférence IUCX est une plateforme de premier plan pour les professionnels des services publics en Amérique du Nord, axée sur les processus meter-to-cash et les programmes industriels en vogue.
ibex kündigte seine Teilnahme an der IUCX Annual Conference 2025 in Phoenix an, wo KI-gestützte Kundenerlebnislösungen für Versorgungsunternehmen vorgestellt werden. Das Unternehmen wird seine Wave iX Lösungssuite vom 6. bis 8. Mai an Stand #931 präsentieren.
Die Präsentation umfasst zwei Hauptprodukte: den Wave iX AI Virtual Agent, der automatisierte Kundeninteraktionen mit menschenähnlichen Gesprächen im Einklang mit Markenpersönlichkeiten bietet, und Wave iX Translate, das Echtzeitübersetzungen in über 150 Sprachen ermöglicht, um die Kundenkommunikation zu verbessern.
Laut Bruce Dawson, Chief Sales and Client Services Officer, sollen diese KI-gestützten CX-Lösungen Versorgungsunternehmen dabei helfen, die Kundenzufriedenheit zu steigern und gleichzeitig die Betriebskosten zu senken. Die IUCX-Konferenz dient als führende Plattform für Fachleute der Versorgungsbranche in Nordamerika und konzentriert sich auf Meter-to-Cash-Prozesse sowie aktuelle Branchentrends.
- AI-powered Wave iX solutions could drive new revenue streams and operational efficiency
- Company's expansion into utilities sector with specialized CX solutions shows market diversification
- Multilingual AI translation capability (150+ languages) expands addressable market
- Technology integration enables scalable automated customer service while reducing operational costs
- Heavy investment in AI technology development may increase short-term expenses
- Competitive pressure in AI-powered CX solutions market could impact margins
Helping Utilities Take Customer Satisfaction and Trust to New Heights While Reducing Operating Costs
PHOENIX, April 30, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will be participating in the IUCX (Innovate UtilityCX) Annual Conference 2025 in Phoenix from May 6-8. The ibex utilities team will be on site to showcase how new AI-powered CX solutions can help utilities connect, engage, and deepen their customer relationships while reducing operating costs.
“AI-enabled CX solutions are a game-changer when it comes to improving customer experience and driving efficiencies,” said Bruce Dawson, Chief Sales and Client Services Officer at ibex. “ibex is a global leader in delivering cutting-edge, AI-powered contact center solutions. We offer a one-stop shop for utilities seeking to boost customer satisfaction and reduce the cost to serve. By combining the latest technology with our deep experience and insights into the unique needs of modern utilities, we can help you elevate your customer service operations wherever you are on your digital transformation journey.”
The ibex utilities team will be at booth #931 demonstrating the groundbreaking ibex Wave iX solution suite – which leverages cutting-edge Generative AI technology to deliver next-generation automated and agent-assisted customer experience, including Wave iX AI Virtual Agent and Wave iX Translate.
ibex Wave iX AI Virtual Agent is a sophisticated AI solution designed for seamless and scalable automated customer and brand interactions. It provides AI-driven voice and text conversations that are customized to align with a brand’s persona and specific business needs. It offers human-like, infinitely scalable, and hyper-personalized customer experiences while integrating seamlessly with existing agent support systems to facilitate swift escalation and efficient resolution of more complex customer issues.
ibex Wave iX Translate enables agents and customers to speak or type in their native language, which is then translated in real-time for understanding by both parties. This AI-powered solution enables two-way conversation in over 150 languages, improving communications and allowing CX organizations to better serve customers effectively, efficiently and cultivate stronger connections.
ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. For more information on ibex Wave iX, please visit ibex.co.
The IUCX Conference is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and the world. Two days filled with meter-to-cash process content, topical and trending industry programs/offerings and utility role models at every stage in their CX journeys.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of over 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over
Media Contact
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/d11730b8-5e57-4149-9d25-9d1dd1585963
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