ibex Wave iX Translate Wins 2024 CX Innovation Award

Rhea-AI Summary

ibex has been awarded the Customer Experience Innovation Award from TMC's CUSTOMER Magazine for its ibex Wave iX Translate solution. This AI-powered technology enables real-time translation of over 150 languages in both voice and text formats, helping break language barriers in customer service.

The solution is part of the ibex Wave iX suite, which comprises three components: AgentAI, CustomerAI, and InsightsAI. It allows agents and customers to communicate in their native languages through real-time translation, improving customer experience and fostering stronger connections.

As a global BPO provider, ibex operates 31 facilities worldwide with approximately 31,000 employees, managing nearly 175 million customer interactions and adding over $2.2B in lifetime customer revenue annually. The company's innovative approach combines human expertise with advanced AI technology to deliver transformative customer engagement solutions.

AI-powered Solution Breaks the CX Language Barrier with Real-Time Translation of 150+ Languages in Voice and Text

WASHINGTON, Jan. 14, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate has earned the Customer Experience Innovation Award from TMC’s CUSTOMER Magazine, for helping clients improve the customer experience.

“We are proud to be recognized by CUSTOMER Magazine with the Customer Experience Innovation Award for our leadership in leveraging Gen AI to redefine the customer experience,” said ibex CTO Andy Wilkens. “Generative AI is revolutionizing the customer experience landscape, and ibex on the leading-edge with transformative AI solutions that drive next-generation customer and brand interactions. ibex Wave iX Translate enables businesses to break language barriers, adapt to local accents and cultural nuances, and provide an exceptional customer experience.”

ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. Leveraging ibex Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding by both parties. This AI-powered solution enables two-way conversation in over 150 languages, improving communications and allowing CX organizations to better serve customers and cultivate stronger connections.

ibex Wave iX Translate is a groundbreaking AI-driven, digital-first customer experience solution within the ibex Wave iX solution suite, which is comprised of three strategic components—Agent^AI, Customer^AI, and Insights^AI—and leverages cutting-edge Generative AI technology to deliver the next generation of AI and agent-assisted customer experience.

“Congratulations to ibex for receiving a 2024 Customer Experience Innovation Award. ibex has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC.

About TMC

TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Media Contact:
Dan Burris
Daniel.Burris@ibex.co

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/2dedcd4c-1336-406d-8584-f7ab6520848f

FAQ

What features does ibex Wave iX Translate offer for customer service?

ibex Wave iX Translate offers real-time translation capabilities for over 150 languages in both voice and text formats, allowing agents and customers to communicate in their native languages while automatically translating conversations for mutual understanding.

How many customer interactions does IBEX handle annually?

IBEX manages nearly 175 million critical customer interactions annually through its global operations network.

What is the revenue impact of IBEX's customer engagement solutions?

IBEX adds over $2.2 billion in lifetime customer revenue each year through its customer engagement solutions.

What are the three components of ibex Wave iX solution suite?

The ibex Wave iX solution suite consists of three strategic components: AgentAI, CustomerAI, and InsightsAI.

How many global operation facilities does IBEX currently maintain?

IBEX operates 31 CX delivery center facilities around the world.

What recognition did IBEX receive for Wave iX Translate in 2024?

IBEX received the Customer Experience Innovation Award from TMC's CUSTOMER Magazine for its Wave iX Translate solution in 2024.